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50five UK Ltd Reviews

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

3.2

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

50five UK Ltd 4 star review on 24th February 2017

50five UK Ltd 5 star review on 19th January 2017

50five UK Ltd 5 star review on 19th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a disgrace. Floor covered in mud when they left, brick dust not vacuumed up and boiler not working properly. Electrician didn't turn up to fit a thermostat and I have rung five times and despite them saying somebody would ring back no such luck. Avoid”

Posted 7 years ago

“Very poor service. damaged floorboards”

Posted 6 years ago

“The installation was not as per the quotation, I have since discovered the installation was faulty and that seals in the exhaust flume pipe were damaged at the time. This resulted in water leaking from the pipe and excess noise from the boiler. I reported this at the first service and nothing was done about it.”

Posted 6 years ago

“Boiler installation was nightmare. 2 days job was dragged to 11 days.Claimed loss of earning which company is refusing to honour. Boiler and controls are guaranteed for 12 years but room thermostat became faulty after only 4 weeks of normal use. Company cannot send engineer for one week and I was told that there may be charge. This is one of the worst company to do business with. If you want peace of mid stay clear and do not come under influence of the rep. They will make false promise which the company refuse to acknowledge.”

Posted 6 years ago

“Don't use this company. New boiler installed last November. Still waiting for thermostat and electronic timer controls to be fitted. Reported strong smell of oil when heating was turned on. They came last week to fix "weeping pipe" that had not been replaced when the new system was put in. Today was the 4th time they had failed to turn up and put controls in. DO NOT USE THIS COMPANY”

Posted 6 years ago

“Cannot fault the actual install engineers but office staff were poor. Called on numerous occasions to try and arrange the install to no avail. Was told each time I would get a call back and this happened once, I was given an install date - no one turned up on that date and no courtesy call to tell me they weren't coming. I had to chase them up to be told that I wasn't even booked in for that day! Wouldn't recommend VHS and despite the install being perfect, the office staff need to be trained in basic customer service.”

Posted 7 years ago

“I received a very poor service. All in all in took the best part of 6 months for your company to fit my new boiler despite me having no heating and during a cold winter period.I had a small baby suffering with pneumonia at the time. When you eventually rolled up to install the boiler it was not commisioned by you installers and they told me to ring my landlord and get him to "sort it". I doubt I will receive any feedback from my comments but it would be most welcome.”

Posted 7 years ago

“Engineers sent from Sheffield down to Somerset after local engineer was turned down by valley for work as he said the work would take 2 days. Guess what he was right. Engineers arrived after leaving at 5 in the morning. Arrived at 10.30. Left at 7 p.m. Rushed to get boiler in, which wasn't their fault. Somebody local should have been employed. No thermostat or remote controls were supplied or fitted leaving us to manually operate boiler. Had to complain. After no response had to text a director. Thermostat and remote controls sent in post with no covering letter. Diesel spilt in kitchen resulting in whole house stinking of diesel for months despite scrubbing. Still no thermostat or controls. Valley have contacted local sparky who has visited and said a wrong valve has been fitted. He is still trying to get an answer from Valley Heating as to what to do they don't bother getting back to him. So he can fit thermostat and controls. Meanwhile coming up 2 months on we still have no controls. A company that has grabbed a government contract with no method of executing said contract. A greedy company, with no regard for customers or staff”

Posted 7 years ago

“I made the mistake of applying for a grant, for a new boiler which was successful and this is where the problems started. I didn't hear anything from Valley, so I rang them and was told that they were coming on 15/12/2016. Result,or so I thought, they turned up as expected, started the work finished after about 4 hours and I could not believe the mess they left, boiler is situated in cupboard at end of bathroom and bathroom floor was covered in mud and in the cupboard,not one bit of brick dust was cleared up. That was the installation day. I had no thermostat fitted and had to wait until the tenth of January for it to be done,after making ten phone calls and never having one returned. In the meantime I received aLPG bill for £500 pounds due to boiler not cutting out. Wireless wi-fi not working properly, so now am waiting for electrician to return. I am disabled and this is very stressful. AVOID”

Posted 7 years ago

“A new boiler was due to be fitted on 26/10/17 and I was told would all be completed within one day. They did not turn up on or the following re-arranged day. Did come 1/11 but stated pipe missing and could not be done, a senior engineer came in the afternoon and found the pipe within 5 minutes. Failed to turn up on 3 further appointments and eventually came on 8/12 but failed to bring radiator thermostats. Phone call following morning requesting full payment to which I refused until job completed. The lady did not know the job incomplete as the engineer had not told anybody, but still wanted payment. Appt 6/11 did not turn up 10/11 turned up but said needed 2 people. 27/11 did not turn up. 8/11 one person turned up and said did not need 2 people and fitted the thermostats. I also asked him to help me with the thermostat to which he replied the one fitted was rubbish and he would recommend a different one. When I spoke to the senior customer services officer she stated I would have to pay for a different thermostat. Early on I complained to the salesman who said a director would keep an eye on the job, in spite of requests at the phone to speak to somebody in authority I was told the most senior person was the customer services supervisor who was totally unsympathetic to the problems, inconvenience, stress and cold I had to endure. I was sent a receipted invoice for the deposit I paid which was not franked or stamped and I had to go to the Royal Mail Office and pay £2-00 to collect. I demanded a reduction in the bill for the inconvenience and they eventually agreed £70-00 compensation. I told them I would settle the bill when I received the invoice and I eventually received a letter demanding the balance and giving me 7 days from the date of the letter to settle or the debt would be passed to a debt collection agency. I received the letter 10 days after the date on the letter and immediately rang them who said they had to make this threat to comply with the law but they had not yet transferred the debt. I am still waiting for the confirmation of the 12 year guarantee as all the paperwork states the boiler is only covered for 10 years in spite of all the sales literature and salesman stating it was guaranteed for 12 years. I would recommend avoid this company.”

Posted 6 years ago

“You didn't follow-up on a site visit despite knowing my central heating system had several fault. I have had to chase and chase for over 3 months yes .....3 MONTHS only to be told we don t have underfloor expertise. You installed a new boiler and a heat recovery unit couple of years and I was committed to let you support and maintain this system and the heating system. I have found you inconsistent with communications, poor in terms of customer contact and amazingly incompetent at handling a customer call. I had to wait over 3 months from and engineer coming out to finally being told we can help with your heating system now I will therefore no longer be using you to maintain my boiler nor use you for anything else, and will freely let my network of family, friends and colleagues know what a poor and unreliable organisation Valley Heating Services are !!!!”

Posted 6 years ago

“Our heating wouldn’t come on so we rang valley heating who installed our boiler three years ago. The engineer didn’t arrive when were told he would and when we rang to find out where he was we were told that they would try to find him! The engineer finally rang said he was on his way and asked what the problem was we explained we had no heating and the thermostat wasn’t working. When he came he told us we needed new batteries he changed them and that was it sorted. He could have asked me if I had changed the batteries over the phone (we had no idea that we had to change the batteries) we were then charged £72 how can that be justified? The woman on the phone when we rang and questioned it said it was standard call out charge,we have recently paid that amount for a service no mention of the batteries and what do if the heating didn’t come on. Our friends had the same boiler installed but each time they have it serviced the engineer always reminds them about the batteries. We only found this out when we were telling them about the extortionate charge for something that could be resolved over the phone. Be warned give valley heating a wide berth, not only that but on two occasions when we have had a service they have kept sending us bills when we had already paid.”

Posted 6 years ago

“Tried to book a 2nd year service, no one turned up on the booked day, no communication from office to say why and wont respond to further requests for a service. I will be getting someone else to do the work.”

Posted 6 years ago

“Terrible service job left not finished and damage caused to my property”

Posted 6 years ago

“my complaint is the same as below , Luke Birkinshaw and Trevor reported the company would not honour the Service Agreement. I also had this problem last year which was the the first years service. My agreement was made with the sales rep Chris Royle who sold us the Boiler Deal. He no longer works for the company. Last year they did eventually service the boiler but will not service it this year. The woman I spoke to is disrespectful and unhelpful and very arrogant. Danielle is her name. We also had problems with broken floorboards twice on one occasion my daughter fell through the floor. After many phone calls the company did rectify the floor board problem but we are left with having to pay for a service which the company refuses to honour. B Brookes nee Branch”

Posted 6 years ago

“Agreed to have new boiler and 6 radiators installed and this job commenced on 9th February; it could not be completed in one day and am still waiting on last radiator to be put in as on 3 separate occasions, they could not provide correct size of radiator. Have had no heating for 3 weeks now and found the remote control to the boiler extremely complicated - do not think people in their 70s should be expected to use this -. I wrote to the Manager on 24th April but have had no reply as yet.”

Posted 6 years ago

“My elderly mum had this company fit and install a new boiler through the government scheme last year. twice I have made an appointment for it to be serviced twice no one has turned up. When they say they will arrive between the hours of am and pm should you have to give up 2 days waiting in for no one to show. it is a good job I don't work in the week or I would be suing you for loss of earnings. I am definitely going to report this firm to trading standards as what they advertise they give they definitely don't. Back to my tried and trusted plumber to pick up the downfall of this company.”

Posted 7 years ago

“Had a leak on installation, had a gas leak a week later and had to call out gas board due to schoolboy error made!! Could have killed my family as it was noticed at 9pm, an hour later and I may not be writing this review!! Have had to top up water every month in boiler which means pressure is leaking somewhere and to top it up, should have had one year service 2 weeks ago and took the day off work, when I rang they said the engineer had finished a week earlier and they forgot to rearrange my appointment so I wasted a days annual leave and still waiting for Becky to call me back with a new appointment!!!! I think that covers my bad experience!!”

Posted 7 years ago

“When we wanted to buy new boiler 1 year ago their service was perfect. We had included 1 year free boiler service. They arranged engineer visit. Unfortunately nobody came. Tbey did not call us at all. I phone them up a few times a week to make another appoitment someone to come for free boiler service. Today is about 2 monthes and still they did not send to us engineer. Every time they promise to call back. Wasters time. Unprofessional. Not happy at all.”

Posted 7 years ago

“A rather poor services especially the electrician.”

Posted 7 years ago

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50five UK Ltd is rated 3.2 based on 168 reviews