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50five UK Ltd Reviews

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

3.2

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

50five UK Ltd 4 star review on 24th February 2017

50five UK Ltd 5 star review on 19th January 2017

50five UK Ltd 5 star review on 19th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my boiler installed by these guys through E-on. Combi boiler and air is still getting trapped in the system. After being told by R-on that 50five will call me to send an engineer out (as still under warranty) im still waiting for these calls and an engineer! its like water torture the noise.”

Posted 5 years ago

“The installation was not as per the quotation, I have since discovered the installation was faulty and that seals in the exhaust flume pipe were damaged at the time. This resulted in water leaking from the pipe and excess noise from the boiler. I reported this at the first service and nothing was done about it.”

Posted 6 years ago

“Tried to book a 2nd year service, no one turned up on the booked day, no communication from office to say why and wont respond to further requests for a service. I will be getting someone else to do the work.”

Posted 6 years ago

“my complaint is the same as below , Luke Birkinshaw and Trevor reported the company would not honour the Service Agreement. I also had this problem last year which was the the first years service. My agreement was made with the sales rep Chris Royle who sold us the Boiler Deal. He no longer works for the company. Last year they did eventually service the boiler but will not service it this year. The woman I spoke to is disrespectful and unhelpful and very arrogant. Danielle is her name. We also had problems with broken floorboards twice on one occasion my daughter fell through the floor. After many phone calls the company did rectify the floor board problem but we are left with having to pay for a service which the company refuses to honour. B Brookes nee Branch”

Posted 6 years ago

“Agreed to have new boiler and 6 radiators installed and this job commenced on 9th February; it could not be completed in one day and am still waiting on last radiator to be put in as on 3 separate occasions, they could not provide correct size of radiator. Have had no heating for 3 weeks now and found the remote control to the boiler extremely complicated - do not think people in their 70s should be expected to use this -. I wrote to the Manager on 24th April but have had no reply as yet.”

Posted 6 years ago

“The thermostat is not user friendly .Do not like it at all ,we have already complained about this before , nothing was done.Obviously too complicated for your engineers .What chance would we have .We have had to chase you for every free service , the last one is now due but I do not expect to hear from you .Therefore I feel I am not able to congratulate you on your after sales service which does not exist Kind regards Barry A Osborne.”

Posted 7 years ago

“I had to make several calls to arrange a confirmed service on my boiler with continual mix ups dates from your advisors and finally being offered one out of the blue for next day when I had already made arrangements for one offered on another date. I trust that if I ever have a breakdown on my boiler during the warranty period that a far better service is available. After all the dust had settled and the engineer finally arrived he spent about 10 minutes servicing my boiler which I found puzzling as someone who has been involved in the servicing aspect of various machines during my working life. This service schedule includes also the checking and cleaning of the Adey filter on my system. Perhaps the service is a simple process which I am unaware off but it certainly was very quick. If I decide to use a qualified corgi firm/engineer next time ( British Gas or similar) the boiler requires servicing would this make my 10 year warranty invalid or do I have to remain with your company during this period. Regards William Pinkerton”

Posted 7 years ago

“A rather poor services especially the electrician.”

Posted 7 years ago

“The plumber didn't wire the electrics in properly and forgot to turn tne filter on.It was working when he left,but 2 hours later stopped working.!!! I tnen had to wait until Monday for the Vailant plumber to put it right. On Tuesday the Vailant electrician came and wired it in correctly,so I was 3 days without heating or hot water.Also when he put the new thermastic control on the radiator in my bedroom it leaked all through the to my through lounge staining all the wallpaper.”

Posted 7 years ago

“Tried to get my boiler serviced and kept ringing to book a time and was constantly given an excuse and told i would get a call back which never happened. Finally no one even answered the phone. Went somewhere else and got the job done straight away.”

Posted 7 years ago

“Communication very poor. Failure to return my calls on multiple occasions. Lack of professionalism and courtesy shown by telephone staff. Gas engineer installation were very good”

Posted 7 years ago

“Poor communication, unreliable appointments, wasn't given the manual control I asked for.”

Posted 7 years ago

“Mrs S Berrett 9 Herons KT13 0PL THIS IS WHAT IS NEEDED quote from company nearby i've been waiting since October for you I getting tired of excuses To drain down the existing central heating system including any tanks, cylinders and redundant pipe work if applicable. We have made an allowance to have the old boiler flue removed and disposed of by an asbestos specialist. To clear all debris and remove any waste materials from site. • To supply and install a new Worcester Bosch Greenstar 30 Ri Regular condensing boiler. The warranty will be in place for 7 years to 2024. • To position the new boiler at high level in the garage on the side wall, flue to the rear. Condensate drain to extend internally via a Grundfos Conlift pump and run through the utility room and then externally for the final section to terminate to the gulley under the utility room window. • To fit a Worcester Bosch magnetic system filter. This will protect the boiler and system long term from the effects of sludge damage and will allow the warranty to be extended to 8 years warranty till 2025. • To carry out electrical works to electrically cross bond the incoming gas and water services to the property to current standards. • To fit new controls including a Grundfos UPS2 25/80 pump, pump valves, two Honeywell zone valves, Honeywell RF room thermostat, Danfoss RF cylinder thermostat, Honeywell frost thermostat, Honeywell ST programmer, Honeywell wiring centre and a Honeywell automatic bypass valve. • To fit a new hot water cylinder of size 1200mm x 450mm complete with a new immersion heater and shower flange. To extend a 22mm common cold feed & vent from the header tank and connect to the cylinder return in the airing cupboard. To fit a 3 bar PRV to the boiler flow pipe in the garage. • To fit new Honeywell thermostatic and lockshield radiator valves throughout the property except the hallway radiator which will be fitted with manual valves to comply with current Building Regulations. • To extend a new 28mm gas supply from the meter and run under the metal beam across the garage to the position of the new boiler. • To carry out a hot flush, with Sentinel X800 Jetflo cleaner and X100 inhibitor to the complete heating system. • On completion thoroughly commission the heating system in full accordance with the manufacturer’s instructions, completing the Benchmark Installation Commissioning and Service Record Log Book, which includes cleansing the system with Sentinel restorer and finally adding Sentinel Protector, which together with all the manufacturers’ literature will be handed to you for safe keeping and future reference, including issuing a Gas Safety Certificate. • To register the new boiler for an 8 year warranty including all parts and labour till 2025. (the boiler will require servicing annually by INSTALLATION company to validate). • The job would take approximately 6 days to complete. • A new boiler could save you up to £340.00 per year on your gas bill. • We are offering an extended warranty as a Worcester Accredited Installer free of charge that could save you around £1,440 on breakdown costs.”

Posted 7 years ago

“Engineers sent from Sheffield down to Somerset after local engineer was turned down by valley for work as he said the work would take 2 days. Guess what he was right. Engineers arrived after leaving at 5 in the morning. Arrived at 10.30. Left at 7 p.m. Rushed to get boiler in, which wasn't their fault. Somebody local should have been employed. No thermostat or remote controls were supplied or fitted leaving us to manually operate boiler. Had to complain. After no response had to text a director. Thermostat and remote controls sent in post with no covering letter. Diesel spilt in kitchen resulting in whole house stinking of diesel for months despite scrubbing. Still no thermostat or controls. Valley have contacted local sparky who has visited and said a wrong valve has been fitted. He is still trying to get an answer from Valley Heating as to what to do they don't bother getting back to him. So he can fit thermostat and controls. Meanwhile coming up 2 months on we still have no controls. A company that has grabbed a government contract with no method of executing said contract. A greedy company, with no regard for customers or staff”

Posted 7 years ago

“I am an 87-year old person living in my own house. Initially things went well, with an appointment being made within the promised time scale. However, the change out of the boiler was scheduled and then cancelled the day before installation. A second appointment was made for which family travelled the day before to be on-site to assist. The appointed contractor did not appear at the scheduled time, and after various phone calls it transpired that the contractor was not coming and a new appointment would have to be made some weeks later. We thought the next day would be more appropriate bearing in mind my status. Finally, at the third attempt a contractor did appear and carry out the work, with the exception of the wireless thermostat which 'was not on the van'. This item is still outstanding. It took three weeks from initial appointment date to installation, delays which are not acceptable for a vulnerable elderly client.”

Posted 7 years ago

“Never got my first year service”

Posted 7 years ago

“Our experience was poor because of VHS's slowness to respond to our queries. The person we needed to speak to was never available and we were shunted from one to another.It was months after our application was made until the boiler was fitted. The work was done under the Government scheme, Warm front, and we were given the impression that VHS took on the contract because they were obliged to. During the fitting a radiator was removed and taken into the garden. During this procedure it leaked over the carpet in the lounge and stained it.”

Posted 7 years ago

“So far, not too pleased. Minor communication problems, like saying they will phone back and don't. Now that the boiler has been fitted (all done when stated so well done) workmen left finger marks all over one wall and now the shower water flow is extremely poor. VHS guy said I needed to change the shower head. Can't really see how this would help, especially as the salesman was confident that the water flow would be perfect in our property. The text now is to see how VHS services deal with this problem. Will be back to this site to post further reviews. Problems occur but it's all about how they are dealt with!”

Posted 7 years ago

50five UK Ltd is rated 3.2 based on 168 reviews