50five UK Ltd Reviews

3.2 Rating 168 Reviews
52 %
of reviewers recommend 50five UK Ltd
3.2
Based on 168 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Read 50five UK Ltd Reviews
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Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017
Mr Mills
50five UK Ltd 4 star review on 24th February 2017
Rusty Gladdish
50five UK Ltd 5 star review on 19th January 2017
Mr Gray
50five UK Ltd 5 star review on 19th January 2017
Mrs Morgan
Anonymous
Anonymous  // 01/01/2019
The people I have dealt with were very good, but the communication was very poor. A courtesy call would have been very helpful when I called regarding a leak the day after my new boiler was fitted
Helpful Report
Posted 7 years ago
The engineer that fitted the boiler was brilliant but was let down by their office. An extra radiator I asked for never made it on to the order. It took a month to get the electrician to come and wire it in properly. Calls to head office result in being told they will ring you back. They never do. Receipts and paperwork from the office never arrive.
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Posted 7 years ago
I am not said I am very happy with your services. The timer control is not good, it is difficult to use.My friends said it is the cheaper product.and other thing is how many years for guarantee.
Helpful Report
Posted 7 years ago
I am not to please with the way you are show how to operate the boiler and set up the timer box's, this is nothing against the gentleman who fix's the boiler in as he done a really go job, but their is no way of turning it of on the boxs if to hot or to over-ride it if you want to turn it on early, very poor. Mr D Thorn
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Posted 7 years ago
My boiler keeps loosing pressure I couldn't get hold of valley heating so I phoned the boiler makers who told me if they came out and there was nothing wrong with the boiler they would charge me £ 90 for the call out . I then got hold of valley heating who said they would find out how much it would cost to have a controll put in my cupboard so I could top the pressure up myself.This was months ago still not heard a thing. My boiler is in the attic and it's ajob to get anyone to go up there to look at the boiler.
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Posted 7 years ago
New boiler fitted 9th September 2016. Jason the fitter arrived, inappropriately dressed. T-shirt with semi-naked ladies on it. Was told, before new boiler was fitted, that all the radiator valves would be replaced, but they were not. Outside pavement flag broken during drilling process. I asked for it to be replaced. STILL WAITING. Phoned several times, no reply to my complaint about flag being replaced. Broken flag is uneven and there is a danger of myself or others tripping. Room where boiler was fitted was left in a very dirty state. I was left to clear and clean the fitters mess up after him. I reported all these matters to Paul who came to check the job afterwards. He said he would report back and get the flag replaced, STILL WAITING. Would I recommend Valley Heating Services to anybody, NO. Not if this is an example of their workmanship
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Posted 7 years ago
little disappointed as we were rang just under a year after fitting to arrange for a free first year service, we could not do the date given and was told they would ring back with alternative date, but heard nothing more
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Posted 7 years ago
My fitting of this boiler was done on time one year ago on the 16/2/2016, but now need the one year service , have tried to phone you several times but can never get through, in the past i have again tried to contact you for help with the boiler controls etc without success, iam hoping tis will improve with your new website, please contact me for the service i need very soon. paul buckton 31 sutherland ave leeds ls8 1by mob 07974799983
Helpful Report
Posted 7 years ago
Update to last post. Received the call from the supervisor they said they would make within the hour (will done again VHS, communication has improved) and he assured me the flow problem with the shower was not the boiler but the 'old' shower and that would be sorted out when we had the property upgraded, but couldn't advise as to what to do in the meantime. So it looks like upgrading to a new boiler can cause unforeseen problems to us, the consumer. So why didn't VHS mention this or indicate replacing the boiler could lead to these problems, information is key to helping us make choices and prepare for potential problems. Please take note VHS! What to do now though?
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Posted 7 years ago
Update from my previous post. Had a call from VHS, (didn't get the name of the young lady unfortunately as she was extremely helpful) about setting up a time for the electrician to install the internet thermostat so I mentioned the problems I was having with the poor flow in the shower. She was genuinely concerned and immediately sent an email to their installation supervisor who she said would contact me today, so waiting for the call. As I said in the last post, it's about how problems and concerns are dealt with, so will update this post later.
Helpful Report
Posted 7 years ago
50five UK Ltd is rated 3.2 based on 168 reviews