Van Meuwen Reviews

“ I ordered a gerbera collection which arrived today, but the plants were weak with huge floppy leaves (and looked more like lettuce) which makes me think they had been well forced. This is my first experience with VanMeuwen and it will be my last. The price I paid was exorbitant for the results I received. My local supermarket (Morrisons) had better ones at £2 each. ”

“ Stupidly price I paid for it was more than I would have paid for it had I purchased a significant sized, flowering plant at our local nursery. ”

“ O rdered 15th may,delivery time lapsed no order received,cancelled and all this time no replies to several emails..Now in paypals hands ,Van Meuwen is a disgrace ”

“ Ordered plants which arrived two weeks after stated delivery date ... Wrong plants! Rang 'Customer services' (sic) ... No answer. E mailed 'Customer services' (sic) 5 weeks later and several repeated emails going unanswered other than the usual 'blah blah 48 hrs blah blah' I still have the wrong plants and still no answer from VM. DO NOT USE THIS COMPANY> THEY ARE USELESS! ”

“ I placed a large order early May the email confirmation stated 24 hour delivery on 2 obelisks and I have still not received them. I’ve now sent 5 emails with no response and no refund. Other items still not arrived. Some arrived in very poor condition. ”

“ what a company ordered 2 plugs begonias for hanging baskets £9.99 each + postage i.e £24.97 on 26/05/20 money taken straight away (ref. 34151827) chased them as I didn,t have anorder no or confirmation no joy.rang customer services several times again no reply.E-mailed 4 times requesting a refund no answer still no reply and no refund This seems tantamount to Fraud to me ”

“ Don't use this company! My order in May has still not been received in full. An email requesting an update went ignored. The order is currently in transit and has been for 7 days, so not expecting any healthy plants to be delivered if they ever are! I have requested a refund, but don't hold out much hope of getting easily looking at other reviewers comments. My advice: look elsewhere for online plants! ”

“ I placed a large order early May the email confirmation stated 24 hour delivery on 2 obelisks and I have still not received them. I’ve now sent 5 emails with no response and no refund. Other items still not arrived. Some arrived in very poor condition. ”

“ Took money from bank account, only one part order received have not seen the rest. Have tried to phone, they are not answering phone, tried three emails now, no reply, have allowed extra time due to Coronavirus pandemic as they advised. Asked by automatic response to allow 10-14 days for email reply, nothing. No response, no plants nothing. Will now be issuing a county court claim in the small claims court. Disgusting customer service. ”

“ I would advise people to shop eleswhere as the service is very poor. ”

“ I gave up buying from Thompson and Morgan years ago because of poor quality plans and even worse customer service. ”