Van Arthur Florist Reviews

Name: Van Arthur Florist
Rating: 4.85

4.9 Rating 688 Reviews

97 %

of reviewers recommend Van Arthur Florist

Company Reviews

Metrics

4.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Van Arthur Florist 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“Beautiful..fresh funeral flowers.”

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Posted 4 years ago

“Whenever I get a thank you for sending these flowers, the receiver always says they are the best flowers they've seen. Beautiful.”

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Posted 4 years ago

“I ordered the children’s posy in lime green and purple flowers for a child’s coffin. Communication from Sri was very good throughout, flowers arrived at undertaker on time.”

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Posted 4 years ago

“Very lovely flowers and service”

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Posted 4 years ago

“Van Arthur provided flowers for my fathers funeral, they were beautiful and exactly what had been discussed. Ordering them over the phone was extremely easy and the team were happy to accommodate what I wanted whilst offering their professional advice. I would happily order flowers again for another occasion!”

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Posted 4 years ago

“Good customer service - lovely flowers”

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Posted 4 years ago

“Before placing the order, I called the North Harrow branch to ensure that the flowers for our anniversary could be delivered before 9.00am. I was told yes they could be delivered before 9.00am but please mention this when placing the order. Placed the order with delivery instruction to deliver before 9.00am as I was told. Their website says free next day delivery if ordered before 11.0am the day before. It also states that there is a charge of £9.95 for 10.30 delivery IF ORDERED BY 2.00PM THE DAY BEFORE. As I ordered 4 to 5 days in advance, delivery before 9.00am should be free and chargeable only if the order was placed the day before. At 9.45am, I called to ask where the flowers were. I was told that I did not pay extra for delivery before 9.00am. I mentioned that the order clearly states delivery required before 9.00am. Why didn’t someone call me to say that I had not paid extra for before 9.00am delivery. The response I got was “you don’t expect me to look at all the orders that come in before the delivery date do you”!!! To cut a long story short, as the telephone conversation was becoming unpleasant and a shouting match developed as to who was right and who was wrong, and I found the man I spoke to extremely rude and arrogant, I cancelled the order and obtained a refund. Definitely will not support this local business in future.”

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Posted 4 years ago

Hey Vipool, apologies you weren't satisfied with your experience with us. As you have stated in your review, we offer an earlier delivery service which is chargeable at £9.95. You must order at least before 2pm on the day before (or you can order earlier, but this is the cut-off time for this service). We do not offer it free, or claim to offer it free anywhere. I am amused to read that you think it "should" be free, but I'm afraid it cost us money, so therefore it isn't free. When you made your order, you opted for the FREE delivery service, which clearly states that we'll deliver free of charge by 6pm on the chosen day of delivery. This is also written both on the website when you make your order, on the delivery page, and finally on your order confirmation. Obviously, the delivery service costs us money - we offer it free of charge to the customers who give us the flexibility of timing - this means we can send deliveries most efficiently (I.E send one driver, to one area, at one time in the day which costs us less in driver time, fuel and mileage, so they can fulfil all deliveries in that area in one time). For those who need delivery by a specific time are offered this at the extra cost which we incur by sending deliveries to a specific area at their requested time. I am pleased you have voiced your review so everyone can see clearly that your order was dealt with in the most fair way - as we were ready to fulfil what was promised and paid for. However as you were not happy, we promptly provided you the full refund as you requested. What more could one ask for? As I explained to you in my recent email, it's my job to ensure customers leave us happy regardless of their return, and I do believe I have done everything humanly possible to make this happen for you. Again as I mentioned in my email, thank you again for giving us a chance, and if you do decide to try us again sometime in future, feel free to reach out to me directly first - but please do note; we are fair with all customers. And what one customer gets billed £9.95 for, we cannot offer that to another customer for free. It is simply not fair, and I cannot look my other customer in the eye and explain for what reason they paid for something that somebody else got for free.

Posted 4 years ago

“Flowers were beautifull customer service excellent value for money very good they were for funeral and I was so pleased with them thank you x”

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Posted 4 years ago

“Beautiful bouquet of flowers! I ordered the "Luxury" size and it was perfect! It was large and there were many flowers. All bloomed and fresh. Looked very luxurious and expensive! They also smelled wonderful! I could smell them from another room in the house! I chose the 'Same-Day Delivery' option and it was delivered on time and the driver respected social distancing. Everything was perfect. I will order from Van Arthur again! I highly recommend this florist!”

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Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“Prompt and beautiful flowers”

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Posted 4 years ago

“Ordered online day before and delivered efficiently. Beautiful bouquet.”

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Posted 4 years ago

“Beautiful flowers and great delivery service”

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Posted 4 years ago

“The flowers were beautiful and really had a special look to them! Thank you!”

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Posted 4 years ago

“A lovely bouquet of summer flowers .... a friendly service ... all delivered on time !”

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Posted 4 years ago

“needed flowers for anniversary, requested tropical / exotic flowers and even though they couldn't match the design on the website the flowers were beautiful (as their meal suggested they would be) and exactly what I wanted.”

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Posted 4 years ago

“Excellent service, and the bunch of flowers was lovely and reasonably priced.”

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Posted 4 years ago

“Lovely flowers, good service!”

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Posted 4 years ago

“This was the first time I had used Van Arthur Florist and am absolutely delighted with the two arrangements which I sent to two friends. They too were extremely happy. Helen Dean”

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Posted 4 years ago

“I had the florist choose the flowers and only provided a colour theme and they were beautiful and arrived on time! Would highly recommend!”

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Posted 4 years ago

Van Arthur Florist is rated 4.9 based on 688 reviews