Vans Reviews

4.47 Rating 19 Reviews
95% of reviewers recommend Vans
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"Great customer service, very quick"
Helpful Report
Posted 1 week ago
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"The Biggest Christmas let down by Vans off the wall. They use the company yodel to deliver, I work in a 24hr building with a security which will always take packages and being the supervisor for the site I’m well known and the parcel wouldn't be refused. I bought a pair of shoes in the black Friday sales in November Paid and waiting for delivery. I forgot about the order and looked back 2 weeks and still no delivery so I talk to customer services to which they said no one was there to take the delivery and that it was sent back to Vans Depot. I doubled checked the date given on CCTV and no delivery was ever attempted with a fully manned site on the tracking date. So I put this to Vans they blamed Yodel and offered a Refund. but as a Christmas present all I wanted is the pair that yodel sent back to depot, the call taker (I won’t name, Names) said she would contact the depot and find out if this is possible, 2 days pass still waiting for depot, 5 days past still waiting for depot and the tracking says successfully at depot at this point. Today no phone calls just a refund which will take 3 to 5 working days to arrive. I bought the shoes in the colour and size I needed now unavailable in both size and colour and shot up in price by £30 from the price I paid in the sales. I feel like I have been lied to and basically told to go away with this refund which I didn't ask for, all I wanted is the Christmas present I paid for. This isn't the service I accepted from the brand."
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Posted 1 month ago
"Fast delivery and great products, thank you"
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Posted 4 months ago
"Great product and fast delivery"
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Posted 5 months ago
"They had a great sale on their website for bank holiday and always have top quality stylish shoes. Ordered on Saturday, arrived by Wednesday with the bank holiday Monday in between."
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Posted 5 months ago
"Great shoes!"
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Posted 1 year ago
"Fast and efficient service, Alan was helpful with any questions."
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Posted 1 year ago
"The product arrived in great time, was packaged brilliantly to avoid damage to the product. Great service and great quality."
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Posted 1 year ago
"Fast deliver, good communication"
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Posted 1 year ago
"I puchased a shoe from their website.I got the wrong size because their website does not indicate if it is US, UK or whatever.I returned the item and I got the refund immediately."
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Posted 1 year ago
"Vans just has such a variety of good quality clothes and shoes, now as a skater that says a lot because Vans has every type of shoe you could ask for! Every time I go to a Vans store I realize I have an addiction to your name brand, shoes especially!!"
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Posted 1 year ago
"Love the clothes, happy to help staff and resolve any issues very easily."
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Posted 1 year ago
"Perfect product in perfect shape"
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Posted 1 year ago
"Good customer service!"
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Posted 1 year ago
"The delivery was quick and I am very pleased with my purchase as it is the comfiest hoodie I have ever worn!!!!!!!!"
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Posted 1 year ago
"Good Quality and good fit"
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Posted 1 year ago
"The staff are amazing and always have time to say hi and help you to find what you are looking for - Thanks!"
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Posted 1 year ago
"The products are really good for kids. I order shoes for my children as they are durable when they use Bobby cars. The website is very user friendly, free delivery on my last order and really quick delivery"
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Posted 1 year ago
"Fast delivery and available sizes."
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Posted 1 year ago
Vans is rated 4.47 based on 19 reviews

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