“Never received the engine I paid for, each time I rang got lie after lie, it’s on its way bla bla, never received it.
Was then told a
Refund had been issued 8 weeks later still nothing.
The staff are all
Rude and appear to be trained the same way, to lie..!!!
There is zero customer service they like a good argument.
I had to contact my bank to do a charge back to get my money back or I dare say I would still be chasing these incompetent people now.
Give someone else your money these are con men..!!!
I would give zero stars if I could.”
“Had a problem with my renault traffic and went on ebay and saw that a seller listed as vaux-spares had the part that I needed instead of buying through eBay which I should have I decided to drive down and purchase the parts directly upon returning to the garage we realised that one of the modules was incorrect and that that it wouldn't work we rang up to explain this issue but was refused our money back instead was offered a credit note which is no good to us I think I am entitled to my money back as the parts is incorrect and not as stated on the ebay listing avoid at all cost”
“Bad experience... with faux spares ltd.... not recommended..... I purchased a gearbox and was never delivered. Just promises from the moment of payment. The manager was rude . They accept for refound and again just promises for two weeks. I still waiting for my money to be refunded. I'll not recommend to anyone to buy from those people. Sorry .”
“Excellent service from Vaux spares, delivery of my order was extremely quick which enabled me to carry out my car transport business without much interuption”
“Not worthy of even 1 star!! Absolutely disgusting people - conmen from the offset never received item that we paid for and the rude idiot that answered every phone line lied through his teeth to us!! Avoid unless you want to be hung up on, conned, ripped off and spoken to like rubbish! Shocked at how people like this are not closed down yet!!”
“I ordered a wing mirror ,unfortunately it was not the correct fitting.
I retuned the item and received a prompt refund.
I reordered a replacement which was despatched in good time, was easy to fit and was very good value.
I would certainly recommend Vaux Spares 👌”
“Absolutely shocking untrustworthy behaviour. Avoid these scammers at ALL COSTS.
I have been waiting for months now for a £2400 refund on an engine which was the WRONG UNIT. It also arrived in very bad shape.
These guys are cowboys, absolutely disgusting service.
I am now calling them on a daily basis in an attempt to get my money back. They have given me excuse after excuse about why we don't have the money in our bank yet, and now they won't even answer the phone.
The minute we ran into problems with the engine they stopped answering emails completely (Terry, complete coward), and I had to switch to calling them which is when the excuses began. The guy that answers the phone is a cocky and very unhelpful guy, and the posh sounding man in 'accounts' will keep telling you 'oh there's been a problem with the bank, it'll be in within 48 hours', or 'oh the transfer failed due to incorrect banking details, I'll put it back through for you now', or whatever else. Funnily enough they managed to get our card details right when they initially took our money......
The world of recon engines and used parts is a MINEFIELD, and I would highly recommend that you're better off selling the car as salvage or using somebody on a personal recommendation.
This is quite possibly the worst and most cowardly, deceitful company that I have ever used, and it looks like we'll have to take legal action to get our money back, which won't be hard as they have admitted fault, so I'm not sure why they seem set on getting a CCJ from us in the process? Weird way to operate if you ask me.
Please folks, anybody considering using these cowboys, save yourself the headache and lost time/money.
More than happy to back this review up with evidence if it helps just one person keep hold of their hard-earned!”
“worst company you could ever use. sold me an engine in July for £3378, never came promised by Michael I would get my money back, guess what still waiting. STAY AWAY”
“fraud stat away...sell you the parts take payment and that's the last you here from them. nothing will arrive and will not return payment.....avoid this company at all costs”
“A complete waste of space, keep clear of this unprofessional useless company,, take your money very quickly but cannot deliver your goods or refund your money when no parts arrive,, made up excuses, no call backs, no e-mail communication total Con from start to finish,, have had to get my bank to start a chargeback to get my refund, KEEP WELL AWAY from this company”
“Bought an engine with injectors for £1050 from these guys which they said was tested, but never produced a report. The engine arrived and fitted in my van. It didnt work as 2 of the injectors were duff. How can this have been tested with 2 injectors not working? Spoke to them about their warranty and Terry, the most obnoxious, arrogant, agressive person I have ever spoken to, stated that he didn't sell me an engine with injectors, he sold me an engine that happened to have injectors. One of his guys told me they only keep them in as they need to be 'smashed with a hammer' to try and get them out. He is now reneging on his warranty responsibilities. KEEP WELL AWAY FROM THESE PEOPLE THEY ARE ONLY INTERESTED IN YOUR MONEY, THEY WILL NOT HELP WITH PROBLEMS. JUST LOOK AT THE REVIEWS HERE, IM NOT THE ONLY ONE.”
