Vaux Spares Ltd Reviews

2.33 Rating 3 Reviews
33% of reviewers recommend Vaux Spares Ltd

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"DO NOT USE THIS COMPANY!!!!!! ordered engine and paid for on 24/04/19. Today still awaiting delivery. After numerous phone calls to (barry, who suggested that any problems. Or if you need any more spare parts. Don't hesitate to call me) Barry is suddenly unavailable to deal with my problem, however there customer service just hit an all time low this morning after a phone call where my engine has now been cancelled and have to wait more than a week for my refund due to negligence on there part to deliver my engine on time/when scheduled. (Attempted delivery twice now )And the attitude on the telephone today was that this negligence and lack of customer care was suddenly all my fault.(engine cancelled) bang down goes the telephone. Had to phone back to find out when would be refunded. To then be told by (Imran) that ( you are taking your frustration out on the wrong people) and you can put whatever comments you like through breaker link reviews. But guess who shut it down so I can't make a review. Within 10 minutes of that telephone call. Absolutely furious and disgusted by this company's method of customer service/care. And would never recommend that anyone use this company"
Posted 1 week ago
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"BUYER AWARE!! - DO NOT BUY FROM THIS CON COMPANY!! DO NOT USE!! DO NOT USE!! DO NOT USE!! Would give 0 stars but not an option. Bought an engine from them for about £1200 after getting them to confirm by email it was the right engine (A17DTR) i wanted and they sent an older model engine with different code (Z17DTR) which i can get for £500 locally and they said it is the same as the one i originally ordered and will fit but i contacted local vauxhall dealer who said it won't fit. VAUX SPARES said that vauxhall are wrong and dont know what they are talking about 😂. Luckily i checked the engine and code before it came off the delivery truck so it was a straight refusal and not left to me to send it back. Paid for it on credit card so i was covered if something went wrong like it done. Waited 2 weeks for refund which still haven't received too date so the bank have refunded me and are chasing CON ARTISTS VAUX SPARES for the money. STAY AS FAR AWAY FROM THIS CON COMPANY AS POSSIBLE"
Posted 5 months ago
"Hi, I brought some parts for a Vauxhall Astra and spoke to a lovely Sales Person in the name of Barry. He went beyond what would be expected from a sales person to help me. salesman of the year great service."
Posted 1 year ago
Vaux Spares Ltd is rated 2.33 based on 3 reviews

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Alice, Customer Support