“I ordered a part from vaux spares and paid them £468, they strung me along for 2 weeks and they did not send the part, I then asked for the refund and they strung me along for another 2 weeks, so I have reported them to the bank, I had several unsuccessful phone calls with them, never use this company!!!!!”
“Item was delivered within 24 hours when posted. Very much impressed with the great communication skills. Good business people to deal with. Congratulations”
“Everything was perfect from start to finish order some stuff from them on Monday afternoon received them Tuesday morning got my car all sorted and back on the road thanks again vaux spares ltd will definitely using again and would definitely recommend”
“Provided untested gearbox, promised refund so we sent gearbox back and still NO refund. FSB advised to go through small claims as they have gearbox and dosh. Always fob you off with a different name when you call - disgusting company and FSB has told me to claim for everything - DO NOT TRUST & PLEASE GO ELSEWHERE... it's on your head you deal with these jokers”
“Purchased a mercedes rear light from them and very pleased with the service. Very helpful and fast delivery. Would 100% recommend them and would definitely use them again.”
“Stay well away tried ripping me off £2300 for an engine. Luckily for me I reported it straight away to my bank had to wait a couple days but got my money back. So be warned you might not be as lucky as me. Do not buy from this company they will rip you off”
“I found Vaux Spares a very helpful company and my purchase was very quick and easy at a very good price, I will always use them for my next part I may need. Thank you for a very good sevice I recommend you to anyone who need second hand parts . Thanks again Kevin.”
“bought an engine from them and they said it done only 40000 miles but it turns out not even working, i contact them several time
the even don't unswear phone call, even the have not send a refund
avoid them”
“On the 6thof April bought a rear light for jaguar and they sent email on the 7th to confirm part had been sent and will be with uswithin 2-3 working days, then received a text saying it would be delivered on the 8th of April, but it did not arrive so phoned DHL the courier company and they said they hadn't actually received the part to deliver to us, so phoned vauxspares for them to say DHL have got it and it must be at a different warehouse and it will work it way to us by Monday 12th so waited again and last night decided to contact paypal to open a case to shimmy them along and phoned them this morning for them to say because we had donea chargeback they can no longer send us the part but they toldusit was sent last week!!just hope we can get our money back through PayPal now”
“Do not use this company they take your money and tell you item has been sent when it has not. 3 working days? I ordered on the 6th it's now the 14th just hoping PayPal can get my money back”
“Do not use this company they take your money and tell you item has been sent when it has not. 3 working days? I ordered on the 6th it's now the 14th just hoping PayPal can get my money back”
“Still waiting for a refund after 5 weeks of wrong part delivered!
They are professionally trained to lie, same story every time I ask for a refund ..'it'll be with you by end of play'
Horrific experience. Avoid at all cost”
“Ordered 2 expensive parts, both arrived faulty. AWFUL customer service. Rude staff. Cut the phone off several times. Refused refund. Was told the mechanic was the issue and not the parts even though the mechanic specialises in the parts we needed repairing. DO NOT USE THIS COWBOY COMPANY.”
“i recently made a purchase from Vaux Spares. I had to email a couple of times just to check whether the item i was buying was correct because there are so many of the same that do the job but it had to be the correct fitting. Needless to say, brilliant guidance from Vaux Spares, correct part delivered earlier than expected, the right price and exactly as described. I have dealt with Vaux Spares previously and will carry on doing so because they have what you want at the right price, but more importantly, knowledgeable staff. Thank you.”
“I am very happy with my dealings with Vaux Spares . I bought a spacesaver wheel for my astra j mk 6 from them . I messaged them to ask if it was the rite wheel for my car and would it fit . They were quick to reply and said it was the rite wheel for my car I bought it and and it was delivered the next day . I can confirm it was the rite wheel and it fits perfectly . Well satisfied and would recommend Vaux Spares to anyone.
Charlie.”
