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Avoid, unless you don't mind chasing them for undelivered orders and refunds. I would rather go to a shop and pay more than be fooled again by "cheaper prices" online. If you have high blood pressure, stay away! I dread the day when we will have no option BUT to shop online. The shopping experience might appear easy but a company is only as good as its weakest links. In this instance, it's the deliVery companies and customer services that they use. I presume Very use the cheapest to cut costs but what's the point if you wind up pissing off and losing 92% of your customers? Give the consumer a choice for a cheaper (risky) deliVery or a more reliable (paid) deliVery, i.e. in the case of Ireland, AnPost which is reliable and excellent.
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- Anonymous
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Absolutely appalling customer service.I returned an item and 3 weeks later Very hadnt received it.On numerous occasions they messaged and e mailed me advising they hadn't received my return.Its IMPOSSIBLEE to contact anyone even though I tried via chat and Facebook messenger.I sent proof of return on numerous occasion via e mail and nothing happened so eventually I had to take time off work so I could ring them and it eventually got sorted. Why have they not just got an e mail that you can contact them on.I won't risk buying anything that may need returning again and this isn't the first time it's happened
Their deliVery company I used is Yodel so they need looking into also
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- Anonymous
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Absolutely appalling scam of a company.
Take you money for 3 months, change deliVery date 3 times then cancel your order with no explanation beyond an email saying if you want it, buy it again from the website, where it is now £100 more expensive. Oh and they've had your money for 3 months, and will still take 2 weeks to give it back to you.
Contact them, and they do nothing. Just tell you that you have to reorder at the new price. No attempt to remedy, no goodwill, no understanding of customer service.
Will never do business with them again and I suggest you don't either.
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- Anonymous
