Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and good to deal with”

Helpful Report

Posted 10 years ago

“Very useful and functional, numerous price-saving options. But occasionally a tour price is misleading (e.g. "transportation not included") and not all bad feedback is printed in their tour review comments section”

Helpful Report

Posted 10 years ago

“Make sure to check in with your booked tour at least 24 hours in advance. They do not always get the info from the website in a timely fashion.”

Helpful Report

Posted 10 years ago

“Easy to make bookings and reviews from users helpful”

Helpful Report

Posted 10 years ago

“The instructions on where and when to meet at Alhambra were clear and easy to follow. Our guide, Evon, was excellent and her explanation brought out the richness of the place. We highly recommend people visiting Alhambra to engage a guided tour rather than walking around on your own.”

Helpful Report

Posted 10 years ago

“It was wonderful to be able to plan our tours before we arrived at our destinations. We could plan our days and time accordingly and were able to take full advantage of all our destinations' had to offer! Thank you for helping us plan our time wisely.”

Helpful Report

Posted 10 years ago

“Information was accessible and easy to use site”

Helpful Report

Posted 10 years ago

“Transfers and tour guides were right on time, so that was nice; and the one problem I had (stateside) was handled quickly and professionally by their Las Vegas office. However, Viator might consider a bit of "mystery shopping" of the tours it contracts out, as some guides at those tour companies could use a little improvement.”

Helpful Report

Posted 10 years ago

“Viator was a good company to deal with. When I called with questions they were friendly and helpful”

Helpful Report

Posted 10 years ago

“Viator has a good variety and quick customer service. I will be using them again.”

Helpful Report

Posted 10 years ago

“Almost all tours well done. Tour guides knowlegeable with very few exceptions”

Helpful Report

Posted 10 years ago

“Tour we got was fine, not great. Large group of 26, so sometimes hard to hear”

Helpful Report

Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews