“Totally useless never buy anything again from them . Have tried for over 30 days to return a cabinet. Been on the chat and they made 3 different dates 2 they cancelled and the third said they tried and they said we didn’t answer. They will book me in again . Nobody you can actually speak to only on chat. They pass you around to each other . NEVER AGAIN . .”
“Useless customer service. No phone service and in a long queue to do online chat. Then they say will transfer to someone else and no one picks up. Just atrocious.”
“Delivery was phone but my shower developed a fault. There’s absolutely no after service. I’ve been waiting in a web chat queue for 30 minutes and suspect there’s no-one there.”
“DO NOT USE THIS COMPANY!
The send faulty items or don't send them at all... I have been waiting over 4 months for my bathroom to be completed!
This isn't the first time this has happen either! DO YOU RESEARCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Prices are good but after sales awful. Bought bathroom vanity unit, basin was damaged. Went on chat for 2 hours to get a replacement, that came, damaged. Back on chat 1 hour to get a replacement, that came, wrong basin. Yes....back on chat, now out of stock have to wait a month. Also they didn't want to collect old basins leaving me to get rid of them. Will not be using them again.”
“initial purchase and delivery fine BUT shower failed after 4 months - replacement part sent out and fitted at my cost... BUT 4 months later and the part has failed AGAIN. trying to get a reply from customer services is like pulling teeth.. emails ignored or have we are busy but will respond in xx days -- well I am still waiting. AVOID THIS COMPANY LIKE THE PLAGUE!”
“Order placed on 5th july for delivery yesterday. Text received day before confirming delivery, but no 2hr allocated slot, so I tried to track the order, only to receive an error message.
Initiated web chat (as no other options available). After over an hour and a half of being passed around, I was informed that my items were out of stock and wouldn't be available until later on in the month!
I asked why hadn't I been informed of this sooner, and why had I received a text confirming delivery if this was the case? Kitchen fitter starting on site on Monday. They apologised for the inconvenience but there was nothing they could do!
Apologies don't really cut it and I'm now having to find alternatives, and pay again whilst waiting for them to sort out my refund 😡”
“We ordered a bathroom suite the panel was broken on delivery and the toilet and tank was not in the delivery was told they would deliver them on the Monday which we still have not received can’t get through to them sent emails they ignore would not recommend”
“After care service is atrocious. 6 weeks after my new shower was fitted and I'm still waiting on a faulty part to be replaced. Email responses weeks apart, asked for the same information time and again. Asked for photos of product then product in situ - did they want the whole wall in the picture??? After 6 weeks I get an email telling me my issue is resolved and to call supplier to carry out diagnostic testing. Sorry but my contact is with VP not their supplier. A tap and thermostat on my shower and they want me to stand in front of it and do diagnostic testing. Yip, water is working, now me and my mobile are soaking. Yip thermostat works - I'm hot, now I'm burnt alive - I've told them, there are 2 taps, they both work but the shower drips 24/7 and my plumber told me what the issue is, so please send me a new one. Can't speak to a manager, can't phone them all I can do is wait another 7-10 days till they answer my email.
Buy elsewhere.”
“still waiting for tiles 3 months now, said they were out of stock and would be here on 27th. Never contacted by them. Always had to chase someone up. Why and how can they still be in buisness close them down people report to trading standards !!!!”
“Order never arrived, only way of getting in touch was via on line chat had to wait an hour, promised delivery, never arrived, chat line again, cancelled order promised refund, chased refund, chased refund, still no refund they have had my money for 3 months now. Will never use them again”
“Sent a damaged product (shower door). Still no refund after 3 weeks and the online chat gives the same brush off...it’s in the system. Do not use this company”
“Order was late, when it did arrive the bath was damaged. There is no customer service, only email. I received an automated mail 3 days after my original complaint stating they are busy and I’m in a queue. Once they have your money your no longer of interest. Do yourself a favour, but elsewhere.”
“DELIVERY 4 MONTHS LATE!! Awful customer service. Their live chat has been off for 2 months and getting in touch with them about our 3 overdue deliveries has been like pulling teeth. Had a nightmare trying to swap an item, wasn't collected for 6 weeks.
We were meant to get a delivery on thursday 9th July , but we were out (this was ordered 2 months ago - first day out the house since lockdown) and there was no option to rearrange. They are now refusing to deliver until the 21st, which is useless to us, and is too late. Our bathroom is being finished this friday 17th, meaning we will have to pay the contractors to come back.
UPDATE THEY HAVE LOST THE PARTS TO OUR ORDER AND ARE NOW SAYING ANOTHER 5 WEEKS, AND THAT WE CAN'T GET THE MISSING ITEM UNTIL 28 AUGUST. TOTAL JOKE.”
