VictoriaPlum.com Reviews

"VICTORIAPLUM.COM absolutely disgusting service as a tradesmen I will never use you again item arrived damaged\/couldn't resolve via phone 1hr wait\/ finally sorted via email waited 7DAYS for replacement\/ and to finally finish off the great experience just been woken up 6.30am by delivery driver rattling on the door with toilet delivery when I ask to check it for damage before accepting he said no and drove off.\r\nIF THE WAS MINUS STARS YOU WOULD GET THEM.\r\n\r\n***** IF YOU WANT A GREAT SERVICE AND QUALITY PRODUCTS AND SERVICES USE Victorianplumbing.Com ******"

"Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn\u2019t arrive. After much chasing (all via chatbot as you can\u2019t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn\u2019t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren\u2019t actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would."

"Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn\u2019t arrive. After much chasing (all via chatbot as you can\u2019t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn\u2019t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren\u2019t actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Victora Plum has given me the worst and most unprofessional service I have ever experienced.\r\nIt has been utterly pathetic. I have been left waiting for over a month to order a single functional toilet. So far, I am at 4 attempted deliveries with no working toilet to show for it. I\u2019ve had 2 deliveries, that just never showed up with no way to track them and no word from the company to say that they won\u2019t be coming.\r\nI now had two deliveries that have arrived broken and unusable, and in once case dangerously shattered. Both arriving over a month late. As a result, I am considerably out of pocket, with builders waiting for this simple but key component that just keeps not arriving in a useable state. \r\nVictora Plum couriers have refused to take the defective toilets away and so now have two useless and dangerous, broken toilets sitting in my living room just in time for Christmas. \r\nAppalling customer service via the online portal with humans that try every lie possible to get out of doing what is right or will do the minimum necessary only if really pushed. A total refusal to take a simple phone call or attach a single human to try and resolve the issue from start to finish.\r\nThis means that each time I must start the story from the beginning again and again. Each time I reach out this story is getting more and more unbelievably farcical. Easily the worse customer experience I or any of my contractors have ever heard off. Victora plum is a total must avoid!"