Anonymous
Victora Plum has given me the worst and most unprofessional service I have ever experienced. It has been utterly pathetic. I have been left waiting for over a month to order a single functional toilet. So far, I am at 4 attempted deliveries with no working toilet to show for it. I’ve had 2 deliveries, that just never showed up with no way to track them and no word from the company to say that they won’t be coming. I now had two deliveries that have arrived broken and unusable, and in once case dangerously shattered. Both arriving over a month late. As a result, I am considerably out of pocket, with builders waiting for this simple but key component that just keeps not arriving in a useable state. Victora Plum couriers have refused to take the defective toilets away and so now have two useless and dangerous, broken toilets sitting in my living room just in time for Christmas. Appalling customer service via the online portal with humans that try every lie possible to get out of doing what is right or will do the minimum necessary only if really pushed. A total refusal to take a simple phone call or attach a single human to try and resolve the issue from start to finish. This means that each time I must start the story from the beginning again and again. Each time I reach out this story is getting more and more unbelievably farcical. Easily the worse customer experience I or any of my contractors have ever heard off. Victora plum is a total must avoid!
1 year ago
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VictoriaPlum.com has a 1.7 average rating from 85 reviews

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