Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

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Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent boiler, I am very happy !!”

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Posted 3 years ago

Good to hear you are happy with the boiler Cliff and thank you for the feedback.

Posted 3 years ago

“Very pleased with our new boiler and the work of our plumber Paul Lombardo who installed it.”

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Posted 3 years ago

Thak you for the review Celia, we are sure Paul is happy with the review as well.

Posted 3 years ago

“6 days waiting for an engineer to come and fix my hot water is totally unacceptable. I decided to purchase a Viessmann boiler (only 6 months ago) as I was attracted to the 10 year warranty giving me piece of mind. Before opting for Viessmann I phoned to ask about the warranty and they said that in the event of a breakdown they would normally get an engineer out to me within 24 hours, which seemed reasonable. I am a wheelchair user paralysed from the shoulders down and rely on the water being hot. I am not able to control my body temperature and I am extremely concerned now if my heating breaks down and I am left for several days without it being fixed. I would not recommend Viessmann for the boiler breaking down after less than 6 months and then their after service.”

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Posted 3 years ago

“All I can say is that I recently bought a combo boiler which works great.”

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Posted 3 years ago

Stephan we do appreciate your feedback and thank you for the stars.

Posted 3 years ago

“I love Viessmann boilers. Genuinely think they’re the best way on the market….but I think 2 things need to improve. Online portals etc need simplifying. Quick repair times. 👍🏻”

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Posted 3 years ago

We could not ask for a better review, thank you.

Posted 3 years ago

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

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Posted 3 years ago

“Warranty means nothing, having to wait nearly 2 weeks to have a boiler fixed that is only 3 years old but has a 10 yr warranty is unacceptable”

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Posted 3 years ago

“I have had an issue with the boiler from day one. It makes a loud clicking noise at random times throughout the day and night. It has been loud enough to wake me up (and I sleep in the room above it’s location). A Viessmann engineer has attended three times in the last nine months and failed to diagnose the fault, it has still not been fixed. I sent an email to Viessmann two weeks ago to ask for the engineer to re-attend and fit the parts he ordered a month ago, but they have failed to reply to me. I’m at the point of rejecting the boiler due to the unsatisfactory loud clicking noise it makes. I will buy Worcester Bosch next time as I’ve never had any issue with their boilers.”

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Posted 3 years ago

“I have found general communication to be poor quality”

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Posted 3 years ago

“Fantastic company and product.”

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Posted 3 years ago

Thank you Michelle, we could not ask for a better review.

Posted 3 years ago

“I was looking to replace my very reliable, but over-40-year-old Gloworm heat-only boiler. I wanted a boiler that had a stainless steel heat exchanger, as I believe that is the best variant available. I looked at Worcester Bosch but rejected that along with many others. The only one that suited my requirements was the Viessmann 100-w B1GA heat-only boiler with a condensate pump, as my boiler is on an inside wall. The installation was difficult to start with, as the microchip shortage delayed the supply, but one was found a hundred miles away or so and was brought here by the fitters Snug Energy Doncaster. The installation was carried out in one day successfully with little disruption. As of today about 6 months since installation, the system is working just as it used to do with my original boiler. The Viessmann is just as quiet and efficiency should be improved. There are 3 other Viessmann boilers in the family, and all seem to have been reliable for their owners. Recommended is all I can say.”

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Posted 3 years ago

Richard, this is a brilliant review to respond to. You have hit all the positive notes and we do appreciate you taking the time to write your review. Glad to hear all is well and that other family members are in the same position as you and are happy with their Viessmann boilers. Glad to hear that Snug Energy were professional on the installation as well.

Posted 3 years ago

“Talk rubbish, to over charge you.”

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Posted 3 years ago

“We had the boiler fitted in May. It heats quickly and no problems so far”

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Posted 3 years ago

Brenda good to hear you are happy with the new boiler and thank you for your review.

Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

Thank you for your positive review Sharon. Glad you are happy with the Viessmann Boiler.

Posted 3 years ago

“The company that installed the boiler were very efficient, came when they said they would and also responded to promptly to one snagging item. I was happy to tske a maintenance contract with them The boiler performs very well. All round I am very happy.”

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Posted 3 years ago

Thanks Matthew, great to read you were happy with the installers and you are happy with the Viessmann boiler.

Posted 3 years ago

“Excellent communication Speedy repair Arranged at a time that suited our working pattern.”

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Posted 3 years ago

Thank you Marlene and we hope all is well. Our Engineers will be please with your review.

Posted 3 years ago

“So far this boiler is not living up to expectations, despite 2 'tweakings' after installation - we are about to contact the installers to come out again. We had much better outcomes from our 8 year old Baxi boiler and regret replacing it.”

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Posted 3 years ago

“Reliable, effective, all I need from a boiler.”

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Posted 3 years ago

Stephen, we could not ask for a better review on the Viessmann product, thank you.

Posted 3 years ago

“Early days ,only had the boiler 7 months but so very good. Its very quiet and heats the radiators quickly.We have a problem with domestic water heating but this is a local wiring issue but very pleased with the boiler.”

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Posted 3 years ago

Walter, hopefully you get the issue sorted but thank you for your feedback as we do appreciate it.

Posted 3 years ago

“Great boiler, I am very glad I decided to upgrade my old boiler.”

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Posted 3 years ago

Thank you Andres, glad you are happy with the Viessmann boiler. We appreciate your feedback.

Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews