Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

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Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial customer experience was abysmal, I had to hound the installer to contact the viesmann rep in order to get the boiler registered in the 30 day period to qualify for the 12 year guarantee”

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Posted 3 years ago

“Currently I am very happy with the boiler, it's working fine and very quite. However it very short span survey only 6 months of installation of my boiler, I give you 5 star.”

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Posted 3 years ago

Thank you Shiv for the 5* review. We do appreciate the feedback.

Posted 3 years ago

“It seems to work ok,”

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Posted 3 years ago

Thank you for the feedback and hope you are enjoying your Viessmann boiler.

Posted 3 years ago

“Very happy with the heating system fitted. Apart from the water being slightly too hot, I have no complaints. Good to be warm in this freezing weather!”

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Posted 3 years ago

Thank you for the review Pamela, regarding the hot water, you are able to reduce the temperature. Please feel free to contact our Technical Team on 0192 675070 and they will advise how you can achieve this.

Posted 3 years ago

“Viessmann were recommended to me, which is a good start, but since installation completion in June 2022 we have experienced 3 issues with the boiler, installed in a letted residence, 2 of which have required an engineer to attend. It's only 6 months down the line, so it's a good job the warranty is for 10 years I guess.”

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Posted 3 years ago

“Very pathetic customer service. Half the radiators in my house do not work since the upgrade. The installation company continues to avoid fixing the problem. I would definitely advise going for another brand to avoid the hassle.”

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Posted 3 years ago

“Great boiler, super quiet with a nice app to control the setting and see the usage, I will definitely recommend it.”

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Posted 3 years ago

We could not ask foe a better review Apraku, thank you from Viessmann.

Posted 3 years ago

“Unable to talk to customer service . Terrible”

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Posted 3 years ago

Dear Russ The Aftersales team can be contacted via: Telephone - 01952 675060 Email - aftersales-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

“Installation went well. Operating system easy and working well over first 4 months. Recently we have noticed hot water taking longer to come through with the shower experiencing a dip in temperature for around 10 seconds then a return to ambient temperature. Perhaps something to consider on first year service?”

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Posted 3 years ago

Hi Neil, glad you are happy with the install, regarding the temperature issue, bring this up with the service engineer or call the After Sales on 01952 675060.

Posted 3 years ago

“Very professional.”

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Posted 3 years ago

Thank you for you review Dauba, glad you were happy with everything.

Posted 3 years ago

“Absolutely depressing to say the good brand name of Vissmann do NOT match their appliance and certainly the customer service. 12 days out of hot water and awaiting parts and work. No appointment for another week and more. Can not believe the heat exchanger failed twice in last 2 years with less than 8 years boiler. I have the vissmann engineer 4 times since I had it and multiple Annual cheks and services and almost changed every part. Now the heat exchanger is Split. Kept dropping pressure and now 3 weeks out of hot water and heating in this cold weather with a disability and young child at home..”

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Posted 3 years ago

Dear Joe Unfortunately, without having to hand the details of your installation, we cannot comment on why your heat exchanger has split. If you would like us to look into this further, please contact: enquiries-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

“Not had our unit for long but,so far so good! Very impressed by how quickly it heats our radiators up and,the hot water is HOT !”

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Posted 3 years ago

Thanks Ian, how it should be, hot water and heating all working as expected. Thank you for the feedback and the 5*.

Posted 3 years ago

“So happy with my new Viessmann boiler... Brilliant system. I would rate it 5 out of 5..”

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Posted 3 years ago

“We have been left with no heating or hotwater for 40days in winter now. The issue is Viessmann customer services do not pass information on to their service engineers, who despite their best efforts on the day, arrive uninformed about the situation and ill equipped to solve problems with their boilers. We have had 3 visits now, and the engineers were not aware that other engineers had already come and looked at our boiler. The messages sent to customer services when booking a visit were also not passed on. I am afraid this has middle management incompetence written all over it, and i feel sorry for the engineers in giving this negative review, as they have been very professional as individuals. Let down by their organisation.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are unsatisfied by your experience. If you wish to make a complaint please send it in writing to: info-uk@viessmann.com Kind regards Viessmann

Posted 3 years ago

“Our new boiler was faulty and the first 2 guys who came out. Did not diagnose or fix the fault, didn’t know the app or the appliance. The app is not intuitive, Wi-Fi conextion to thermostat is poor had to move it from optimum position to receive signal.”

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Posted 3 years ago

“Ok, boiler certainly gives out more heat than our 30 year old Potterton boiler did! We would love to know where online we can read how to turn the boiler on manually, we had no heating when you did the updates. Our timer is still on summer time, we would like to know how to change it.”

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Posted 3 years ago

“I had a Viessmann boiler fitted in my home in 2011 and it served me extremely well with no problems or issues at all. When I moved home in 2021 I had the boiler serviced and was told it was as good as new! In my new home, an old boiler failed within the first 6 months of moving, without hesitation I chose Viessmann again and had a new boiler fitted in May 2022. While only a short time has passed I feel secure and confident that this will give me a long and excellent service just like my previous Viessmann boiler had done.”

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Posted 3 years ago

Well it is good to have you back Bernard, thank you for your full review and wish you well with the 2nd installation of a Viessmann boiler.

Posted 3 years ago

“Nice boiler,now very quiet just had to replace the old manual air vent with an auto bottle air vent on the discharge line on Central heating.”

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Posted 3 years ago

Thank you for the review Simon, glad to hear all is well.

Posted 3 years ago

“Not very impressed been fitted about 7 months now and already had engineer out twice”

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Posted 3 years ago

“Silent boiler fitted all in one day . Viessmann engineer was very efficient and everything is working well.thank you.”

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Posted 3 years ago

Good to hear all went well with the installation Irena, thank you for your feedback and 5*.

Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews