Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boiler itself is brilliant & was fitted beautifully but I’ve been having loads of trouble with the thermostat & the receiver which won’t pair up & consequently the app won’t work. Nobody seems to be able to fix the problem & after 2 months it is becoming increasingly frustrating. Help please!!!”

Helpful Report

Posted 6 years ago

Dear Steve, I am sorry to hear you are experiencing problems with your thermostat. Please contact our Technical Department who will be happy to assist you. Telephone: 01952 675 070 Email: technical-uk@viessmann.com Best Regards, Viessmann

Posted 6 years ago

“I’ve had a Viessmann Vitodens 200 fitted in my house by an excellent engineer in Sep 2019. The heating is super-efficient. The controls are a little tricky to navigate, but once I’ve had the hang of it, it functions very well. Altogether, I am very pleased with the product.”

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Posted 6 years ago

Thank you for your great review.

Posted 6 years ago

“Combi fitted, failed the following day. Gas Safe engineer, who fitted it, came out the same day to find that the fault code related to the fan unit. Viessmann engineer arrived the following day and installed a new fan unit, all has been well since then. Just one of those things, the response time was very good and it has not knocked my confidence in this as a first class quality product. Oh, and it's "Alan", not "Allen"”

Helpful Report

Posted 6 years ago

Thank you Allen for your wonderful feedback. All comments are greatly appreciated to improve customer satisfaction.

Posted 6 years ago

“Shocking customer experience. Viesmann are lying about the services offered”

Helpful Report

Posted 6 years ago

Dear Simon, Sorry to hear you are not happy with the service you have received from Viessmann. Can you please provide full details of your complaint so this can be looked into for you? Best Regards, Viessmann

Posted 6 years ago

“Prompt to visit when we were without heating and freezing. Very helpful & friendly too.”

Helpful Report

Posted 6 years ago

Thank you for your great review.

Posted 6 years ago

“The boiler seems good but it is not, in a customer-friendly way, helped by its awkward controls.”

Helpful Report

Posted 6 years ago

Dear Stuart, Thank you for providing your feedback. If you are experiencing problems with the controls on your Viessmann boiler, please contact our Technical Department who will be happy to assist you. Telephone: 01952 675 070 Email: technical-uk@viessmann.com Best Regards, Viessmann

Posted 6 years ago

“This is an excellent boiler, fast efficient and canonical. Would definitely recommend it”

Helpful Report

Posted 6 years ago

Thank you David for your great review,

Posted 6 years ago

“Absolutely excellent items for gifts, my sons loved them”

Helpful Report

Posted 6 years ago

“Excellent company and works ace”

Helpful Report

Posted 6 years ago

Thank you Lee for your lovely comments,

Posted 6 years ago

“Good service, fast delivery”

Helpful Report

Posted 6 years ago

Jakub thank you for your fantastic feedback.

Posted 6 years ago

“Extremely reliable boiler, great performance and my gas bills have dropped! Very happy.”

Helpful Report

Posted 6 years ago

Thank you for your great review.

Posted 6 years ago

“the works well and is functioning as described on Viessmanns web site”

Helpful Report

Posted 6 years ago

Thank you for your great review.

Posted 6 years ago

“What a junk , service in service out, this error that error . Stay away from this brand. Yesterday were sitting without heating today sitting without hot water. This time no error ,service phone off. FU”

Helpful Report

Posted 6 years ago

Dear Donal, We are sorry to hear you have been experiencing problems with your boiler. To get this looked into for you, can you please send full details of your complaint and contact information to enquiries-uk@viessmann.com Best Regards, Viessmann

Posted 6 years ago

“Fixed multi faults with boiler kept informed at all times excellent customer service happy to recommend”

Helpful Report

Posted 6 years ago

Thank you for your excellent feedback.

Posted 6 years ago

“Envirowarm Services LTD (based in Hull) recommended and installed a quality Viessmann boiler in my house 10 years ago (saving me a lot of money over the British Gas quote for a lesser boiler) and have serviced it ever since and carried out replacement of what I consider to be serviceable items on it recently. We have found the quality of our Viessmann boiler to be excellent over the last 10 years and Envirowarm Services LTD to be totally reliable, with friendly, trustworthy staff that are highly qualified and experienced. Prices for boiler installation, servicing and repair have always been very reasonable.”

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Posted 6 years ago

Thank you Steve for your wonderful review.

Posted 6 years ago

“Absolutely shocking service. I have had a boiler 3 years and i have had nothing but major issues with it. They have refused to fix the boiler 3 times whilst its under warranty at a cost to myself and the thing needs replacing! I am disgusted at their customer service and absolute ridiculous poor quality boilers! I will be taking this matter further.”

Helpful Report

Posted 6 years ago

Dear Kate, Thank you for taking the time to provide your feedback and we are sorry to hear you have been experiencing problems with your boiler. Can you please send full details of your complaint to aftersales-uk@viessmann so this can be looked into for you? Best Regards, Viessmann

Posted 6 years ago

“I would recommend Jack Ford and his team. they were efficiently,and cleaned up well at the end.”

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Posted 6 years ago

Thank you for your great review Elaine!

Posted 6 years ago

“very good boilers well made clean & tidy fits in the space very nice”

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Posted 6 years ago

Thank you for your wonderful feedback!

Posted 6 years ago

“Boiler runs quietly and efficiently. Sits well in location. Great value. More than pleased with what's been provided.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to provide your amazing feedback! All comments are greatly appreciated to improve customer satisfaction. Best Regards, Viessmann

Posted 6 years ago

“Excellent service from start to finish, quick, helpful and efficient. Dale the heating engineer kept me informed of progress throughout the day and was very organised. High standard of workmanship.”

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Posted 6 years ago

Thank you for your outstanding review!

Posted 6 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews