Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advice I received from Viessmann before buying was sound, and the recommended installer was great, being able to solve all the problems of our system to retrofit a Vitodens 111, which has been trouble free since installation in September 2019.”

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Posted 6 years ago

Thank you Keith for your excellent review. Pleased to hear you are so happy with your Viessmann boiler.

Posted 6 years ago

“we have no complaints the boiler is working fine and we are well satisfied. i hope by saying this that i have not given us the kiss of death.the installation went fine ' and simon has done a good job.so all in all we are very happy.”

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Posted 6 years ago

Thank you George for your excellent review.

Posted 6 years ago

“Great, efficient boiler. Quiet. Installation was trouble-free. So glad to have replaced my old boiler.”

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Posted 6 years ago

Andrew thank you for your wonderful review.

Posted 6 years ago

“I am very satisfied with the quality of the Viessmann boiler, however, I am less than satisfied with the installation done by their Contractor/Sub-Contractor. It was my intention to have the boiler fitted in my garage but I was strongly advised against this "due to the presence of electrical installations". As a result, the boiler was installed in my kitchen, resulting in a kitchen wall unit destroyed, broken tiles, exposed pipework, exposed plasterwork, other damage and reduction in sink draining board area. Opinions given by other tradesmen suggest that garage installation was not a problem, especially if a site survey had been undertaken before commencement of work.”

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Posted 6 years ago

Dear Sandra, Thank you for your feedback and I am sorry to hear you are not happy with the installation you received from your chosen heating engineer. As the installation company are not a direct employee of Viessmann, I would advise going straight to them with any issues or complaints yo have as they would be best to respond and help. Best Regards, Viessmann

Posted 6 years ago

“Good quality product, no issues.”

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Posted 6 years ago

Mike thank you for your excellent feedback.

Posted 6 years ago

“So far so good”

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Posted 6 years ago

Thank you for your great review Bedri.

Posted 6 years ago

“Excellent Boiler. Very quiet and efficient. Like the outside temperature sensor that controls the water temperature on the Central Heating”

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Posted 6 years ago

Thank you Rob for your lovely feedback.

Posted 6 years ago

“Seems to be working fine so far - what more can I say?”

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Posted 6 years ago

Diana thank you for your amazing review.

Posted 6 years ago

“So far so good, new boiler is significantly more economical than old one, lets see if it lasts as long!”

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Posted 6 years ago

Thank you for your great feedback.

Posted 6 years ago

“My new boiler is excellent & I have a lovely warm home 24/7. Very quiet too, no more pipes clicking & strange whooshing noises!”

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Posted 6 years ago

Thank you for your amazing review Susan.

Posted 6 years ago

“The installation of the boiler took 7 weeks from start to finish after many missed appointments. The installer also failed to install correctly causing water to flood through the light sockets in the bathroom ceiling. It was a very traumatising experience. Also the manual for the thermostat is very unclear and I still have not managed to set it correctly. Very very upset and unhappy about the service.”

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Posted 6 years ago

“Delighted with boiler and fitters”

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Posted 6 years ago

Thank you David for your excellent feedback.

Posted 6 years ago

“Seems like a great boiler. Still struggling with my heating engineer’s settings!”

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Posted 6 years ago

Thank you for your great review Gareth

Posted 6 years ago

“The boiler is quite noisy and seems to make a lot of clicks.”

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Posted 6 years ago

Dear Rob, Thank you for your feedback. If you believe you are experiencing problems with your boiler please contact our Aftersales Department who will be happy to assist you. Telephone: 01952 675 060 Email: aftersales-uk@viessmann.com Best Regards, Viessmann

Posted 6 years ago

“Very quiet boiler. Replaced old one and much neater”

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Posted 6 years ago

Thank you Howard for your great review.

Posted 6 years ago

“Service was good but very inconvenient as you were unable to give a broad time of callout. This is very difficult when working full time. Engineer gave a time on the day but then turned up significantly later without contacting to advice. To be honest I’m a bit concerned with the quality of new equipment that had to be replaced within a few months of fit. It has been fine since though.”

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Posted 6 years ago

Thank you for providing your feedback. I will pass your issues on to our Aftersales Department so this can be looked in to. We appreciate all comments as it greatly improves customer satisfaction. Best Regards, Viessmann

Posted 6 years ago

“Extremely satisfied. Best boiler ever. Thank you.”

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Posted 6 years ago

Thank you Carole for your great review.

Posted 6 years ago

“Very satisfactory and efficient, just haven't received any registration documents yet”

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Posted 6 years ago

Hi, If you are yet to receive your warranty registration documents and they are not in your Spam/Junk folder, please contact our Warranty Department to get these resent out for you. Telephone: 01952 675051 Email: warranty-uk@viessmann.com Best Regards, Viessmann

Posted 6 years ago

“We have had no problems since our new boiler was installed easy to use”

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Posted 6 years ago

Maureen, thank you for your fantastic feedback.

Posted 6 years ago

“Reliable, efficient, quiet boiler .. simple and easy to use.”

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Posted 6 years ago

Thank you David for your excellent feedback.

Posted 6 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews