Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,061 Reviews

82 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,061 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boiler chosen is living up to our expectations, very quiet when providing the heat required. At the end of the day boilers are still expensive to run under todays price of fuel. But it's a top boiler to purchase.”

Helpful Report

Posted 3 years ago

“I understood these were the boilers to go for, so we had our Worcester Boach 24 cdi replaced with a Viessman 050 30kw, the model recommended as a suitable size replacement. The installation went very smoothly but a few weeks later, hot water failed. A Viessman engineer visited and said it was a very small blockage in the impeller of a valve within the boiler, so replaced the valve with a filter to help prevent the same happening again. He was surprised a piece of grit (or whatever it was) so small would cause the problem but there you go. We can hear the pump working when the boiler is on so I asked him why the boiler is noisier than the 20+ year old Worcester it replaced, particularly as it is advertised as quiet. He said it has a higher output than the Worcester, so is bound to be noisier and that he did not consider it noisier than it should be. His comment made me feel like I cannot book an engineer to look at it without being charged, as he already dismissed it as not a problem. Additionally, occasionally the hot water just does not come on. we have to turn the tap off for a short while and try again. An intermittent problem like that is very hard to prove and you can bet it would work ok an engineer called, so we would have to pay. I read loads about boilers before having ours replaced. Viessmann seemed the best but I'm disappointed. I wish we had picked a Worcester instead.”

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Posted 3 years ago

“Excellent prompt service so far”

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Posted 3 years ago

“great product difficult to get technical advice have to call customer services first pretending you need a part then get transferred to technical and wait a long time for call to be answered as this is the same number for installers Please add customer technical helpline 9or add option to automated options) as often it is a relatively easy fix”

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Posted 3 years ago

“Really good service”

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Posted 3 years ago

“Pleased with the heating no”

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Posted 3 years ago

“Looks good ,very quite,so far very happy”

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Posted 3 years ago

“Recently installed Vitodans 100-W. Basic installation went well but difficulty getting linked to internet and outside temp sensor had wrong values. Viessmann attended quickly and identified the problems. Outside temp sensor supplied was not correct part number and comms card was defective. Comms card was rectified on the spot and temp sensor arrived following day. Impressive service recovery. Once up and running operation has been faultless.”

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Posted 3 years ago

“It's not until you get a new boiler that you realise how bad your old one was. Our new Viessmann is not only much quieter but it's also much quicker at heating the water and our radiators also feel much warmer too.”

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Posted 3 years ago

“excellent economic boiler”

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Posted 3 years ago

“Excellent boiler so far with an excellent 10-year guarantee”

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Posted 3 years ago

“Had new boiler fitted due to age of old one being a minimum of 25 years Although still working ok Viessmann has performed silently and perfectly for 6 months so far”

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Posted 3 years ago

“Good quality boiler and usable app.”

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Posted 3 years ago

“After phone calling for more than a week someone has finally got in touch with me and an appointment has been made for an engineer to come over and fix the issue with my boiler. Happy with the engineer work who sort out the problem in less than 15 minutes, but very poor services in regards with contacting me for an appointment so because of this i wasn’t able to use the hot water in my house for almost 2 weeks.”

Helpful Report

Posted 3 years ago

“The boiler itself is great, I just did not like the installation process, as a result my kitchen had been damaged and ended up with nasty looking pipes all over. In general corners had been cut and cratftsmanship had been poor. I would not choose them again. I was also convinced that instslling the pipes on the right instead of being hidden behind would look better. Not quite true.”

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Posted 3 years ago

“Great service throughout good product choice and installers. High spec/tech boiler for a competitive price.”

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Posted 3 years ago

“Coming from my previous combi boiler with zero information aside from what I got from my separate Hive this is a great improvement. I am now able to track how the boiler is operating and gas consumption on a daily/monthly/annual basis. Maybe a compare with earlier month's consumption would be an improvement to keep track. Also not absolutely clear from the settings available if the boiler is operating at its maximum condensing efficiency. Something to automatically suggest what these are in settings would be for your boiler very helpful. You could then go for this or something less if wanted. However overall pleased with the app which I access nearly daily to see where I stand.”

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Posted 3 years ago

“Excellent boiler, no problems whatsoever.”

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Posted 3 years ago

“The engineer was polite, friendly and efficient.”

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Posted 3 years ago

“Very pleased we the installation and the boiler has been very efficient. Not good, however, that we have had to call engineers after the boiler failed with an unrecognised (in the manual) fault code. So far since that reset, it's been fine, but disappointing to have that problem after less than a year.”

Helpful Report

Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,061 reviews