Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good response and courteous engineer.”

Helpful Report

Posted 2 years ago

“The men who installed my boiler caused a great deal of damage looking for pipes and left all the damage unrepaired when they left. The manager of the company promised to sort it out and then weeks later denied saying it. I have had to pay to have the hole in the wall and the damage caused in the bedroom, sorted out”

Helpful Report

Posted 2 years ago

“Boiler installed in October just before the cold winter. Installers were efficient and tidy. With the increase in the cost of fuel we found our new boiler to be economical.”

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Posted 2 years ago

“Takes a long while to heat up, so only 1 degree an hour in my house. But, quiet, reliable and good value.”

Helpful Report

Posted 2 years ago

“Went with installer as per yourselves, when we had problems with boiler it was difficult to contact yourselves as phones very busy and told to call back later. After boiler had broken down on the second occasion we were notified of the incorrect condenser pipe . By your engineer. We then notified installer who came out after several days , but we are still waiting for the outside pipes to be insulated and had been collecting water in a bucket in airing cupboard until there was no risk of frost to prevent damage to boiler . Have rang installer on at least three occasions re insulation but still waiting.”

Helpful Report

Posted 2 years ago

“Love my new boiler”

Helpful Report

Posted 2 years ago

“I am pleased that it is efficient and therefore relatively environmentally friendly. A cover to hide pipework would have been helpful but I am still impressed by it. A relief to have a reliable boiler of quality.”

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Posted 2 years ago

“Product appears reliable, only installed in autumn 2022, worked well through the first winter”

Helpful Report

Posted 2 years ago

“Just bought 15Lit Water Heater, Looks better than the one i had before which leaked from the water tank.”

Helpful Report

Posted 2 years ago

“For the first year after the installation the boiler was great, then the problems started. The boiler is very quiet, but we’ve had constant problems with the heating not coming on, or falling to get above 17c. The Viessmann approved installer has come out 7 times and hasn’t managed to fix it. Viessmann coming out this week to hopefully fix it.”

Helpful Report

Posted 2 years ago

“impossible to deal with. very poor communications very poor record keeping unreliable and helpful engineers”

Helpful Report

Posted 3 years ago

“The documentation provided with the boiler is wrong in certain sections. Certain features are not available in certain modes of operation. The response to email queries is poor.”

Helpful Report

Posted 3 years ago

“excellent service & solved the issue over the phone.”

Helpful Report

Posted 3 years ago

“The company who installed the boiler were very poor. Dirty workman and did not resolve the air locked in the system which caused the boiler not firing up and showing the red triangle. To resolve this after,weeks of cold radiators I had to pay for the fitting of a pressure tank in the airing cupboard. Although this is not a Viessmann problem it did not reflect well on the overall experience.”

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Posted 3 years ago

“all ok up to yet”

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Posted 3 years ago

“Great. Thanks”

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Posted 3 years ago

“It remains to be seen when the winter usage is compared to last year.”

Helpful Report

Posted 3 years ago

“The boiler chosen is living up to our expectations, very quiet when providing the heat required. At the end of the day boilers are still expensive to run under todays price of fuel. But it's a top boiler to purchase.”

Helpful Report

Posted 3 years ago

“I understood these were the boilers to go for, so we had our Worcester Boach 24 cdi replaced with a Viessman 050 30kw, the model recommended as a suitable size replacement. The installation went very smoothly but a few weeks later, hot water failed. A Viessman engineer visited and said it was a very small blockage in the impeller of a valve within the boiler, so replaced the valve with a filter to help prevent the same happening again. He was surprised a piece of grit (or whatever it was) so small would cause the problem but there you go. We can hear the pump working when the boiler is on so I asked him why the boiler is noisier than the 20+ year old Worcester it replaced, particularly as it is advertised as quiet. He said it has a higher output than the Worcester, so is bound to be noisier and that he did not consider it noisier than it should be. His comment made me feel like I cannot book an engineer to look at it without being charged, as he already dismissed it as not a problem. Additionally, occasionally the hot water just does not come on. we have to turn the tap off for a short while and try again. An intermittent problem like that is very hard to prove and you can bet it would work ok an engineer called, so we would have to pay. I read loads about boilers before having ours replaced. Viessmann seemed the best but I'm disappointed. I wish we had picked a Worcester instead.”

Helpful Report

Posted 3 years ago

“Excellent prompt service so far”

Helpful Report

Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews