Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All working well on open therm control.would recommend.”

Helpful Report

Posted 3 years ago

“Appalling customer service! Impossible to get through to Veissmann UK customer services on the phone to book an engineer to attend, filled in the call back form on the company website, still waiting 2 months later. Emailed to ask why we have been forgotten about and got a reply basically saying we are too busy, you'll just have to wait. When we did manage to speak to someone last year (Jan 2022), stroppy agent refused to book a service call and told us they would call back in "a few months". They never did. DONT BUY UNLESS YOU WANT TO WAIT WEEKS TO GET AN ENGINEER TO VISIT!!!”

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Posted 3 years ago

“Very good boiler , very fuel efficient.”

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Posted 3 years ago

“I am 81 years old and could not get to grips with your thermostat And the company that fitted it was totally useless and I ended up with gas bills of £483”

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Posted 3 years ago

“I enquired about a new boiler one day, it was installed the next, then, nothing but problems. The hot water would get hot, then cooled to tepid. Not enough hot water to fill a bowl to do the washing up. A couple of visits from the company that installed it (Viessmann passed us to them to install it) left us with a boiler with no hot water at all. I spoke to Viessmann who booked one of their engineers to come out to fix the boiler, this took just over a week for the visit. How is it installed so quickly, but waiting over a week to get it fixed. The issue was a faulty pump and gauge, not good for a brand new boiler. Not good service from Viessmann”

Helpful Report

Posted 3 years ago

“Hi I had a new boiler installed last year, after my plumber recommended viessmann. I would have liked to extend the warranty but I missed the 30 day deadline by one day and have tried to contact your customers services but had no reply I spoke to my plumber and he contracted the sales rep but still no contact I also filled in a form as the rep suggested and posted it but still no reply. I know it is my fault that I didn’t take out the warranty in the time allotted but surely one day shouldn’t make a difference if your company stands by the the quality and reliability of the products you sell. I would at least like a reply and explanation as to why an extended warranty cannot now be purchased. Regards Andrew Gray”

Helpful Report

Posted 3 years ago

Hi Andrew Please could you resend your email to registrations-uk@viessmann.com so that we can look into this for you. Kind regards Viessmann

Posted 3 years ago

“I am pleased with the boiler it is nice to see thing's clear and able to see the control's and understand what to set to keep the cost down ,”

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Posted 3 years ago

“Professional install with no hassles whatsoever”

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Posted 3 years ago

“Quite , compact , efficient”

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Posted 3 years ago

“Installed a new boiler in the house that I rent out, occupiers have had a good experience with their boiler. We also have a Viessmann in our main house, has been in for more than 3 years very impressed with ours. We chose a German boiler because we like German engineering”

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Posted 3 years ago

“Thanks to the new Viessmann boiler fitted in our home last summer the cost of heating our home has not increased as drastically as it could have done with our old boiler. We remain comfortably warm thank you Viessmann.”

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Posted 3 years ago

“Apart from a disappointing hot water problem everything else seems fine”

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Posted 3 years ago

“Very happy with my new boiler. Very efficient, easy controls to operate, good heat boost.”

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Posted 3 years ago

“Very good, economic and well designed boiler, also very well installed by Viessmann approved engineers who also offered much better terms than competitors who were selling worse equipment. Would certainly recommend Viessmann.”

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Posted 3 years ago

“I emailed for extended warranty in Aug no one bothered contacting me so 3 months later I sent another email. And then some rang me few days later”

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Posted 3 years ago

“Very good boiler with excellent controls. Had for 6 months. No issues and pleased with performance. Seems very efficient with varied settings”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very happy with the boiler , it does what it's supposed to do . It also switches itself off when it's reached the desired temperature 👍”

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Posted 3 years ago

“The combi boiler provided by Viessmann Limited is good but not as good as I was expecting”

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Posted 3 years ago

“Very pleased with it thanks, looking forward to returning to the caravan in March.”

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Posted 3 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews