Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,058 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

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Metrics

4.3

Based on 1,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I rue the day we purchased our Viessmann boiler. The company has no idea what customer care is. Their customer service staff are both poor in attitude and seem unable to understand or correspond intelligently. We believe they have reneged on their stated warranty conditions. They have cost us £000's in repairing the boiler and the collateral damage caused to our surrounding decorations. A visiting engineer, who had not been briefed at all regarding why he was attending, dismissed our claim with a cursory 10 second look at the offending part and then claimed it was not a warrantable issue! Our advice to anyone thinking of doing business with this company would be to look elsewhere.”

Helpful Report

Posted 6 years ago

Dear Mr & Mrs Firth, I am sorry to hear that your experience with us so far has not been up to standard and for any inconvenience this may have caused you. Could you please email your full address and contact details to info-uk@viessmann.com so this can be looked in to for you and any outstanding problems be solved and rectified? Kind Regards, Viessmann

Posted 6 years ago

Dear Mr & Mrs Firth, Unfortunately we have still not received an email in regards to the problem you have discussed above. We have now emailed you directly to get this solved for you quickly and efficiently. Kind Regards, Viessmann

Posted 6 years ago

“As a DIY installation of the boiler, I found the Viessman technical support totally superb. They helped with every aspect of my queries in a supportive and clear way. The boiler is very quiet, compact and does the job brilliantly.”

Helpful Report

Posted 6 years ago

Thanks for your great review Andy. We really appreciate your feedback.

Posted 6 years ago

“Just bought a combi boiler (W100-35KW) through my local plumbing shop. I should have listened to the shop owner and my plumber - both of whom suggested I go for something like Valiant or Worscester - I guess it serves me right for ignoring the experts and relying on Which. So the boiler was delivered to the shop and my plumber went there to check what fittings came with the package and saw that one of the hinges which opens the control panel flap was broken. The hinge is integrated with the flap and is made of plastic !!! After 2 weeks of to and fro between the shop owner and Viesmann ( Viesmann having sent an agent to inspect) they still refuse to replace it. Now this happened when the boiler was in the plumber's shop and they were dealing with the guy who gives them business. I am dreading what will happen when the boiler breaks down once installed in my house. STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 6 years ago

“I have been asking Viesmann to find an installer to fit a Viesmann gas boiler for me now for over 3 months and they still can not find one it seams they have a good product but no installers in North Wales I think they will have to get there act together and get some installers in North Wales or they will not be able sell there products here .From a disapointed customer who will now have to go elsewhere for a boiler.”

Helpful Report

Posted 6 years ago

Hi Mike, We are sorry to hear of your frustrations about finding an installer in your local area. We do have installers in North Wales so it is a shame you have been unable to have your boiler installed. Please email enquiries-uk@viessmann.com who will be best to assist you regarding this matter. Many Thanks.

Posted 6 years ago

“An easy and efficient process from initial enquiry to prompt contact and installation by local supplier. Pleased with the new boiler too!”

Helpful Report

Posted 6 years ago

Glad to hear you are pleased with your boiler. Could you please provide the name of your local supplier so we can pass your positive feedback on to them as well?

Posted 6 years ago

“Very professional, friendly and speedily completed.e”

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Posted 6 years ago

“Excellent service from quotation through to installation.”

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Posted 6 years ago

“Installation less than 24 hours after order was placed! The MPH team and Lauren Mason of Viessmann have done an excellent job. Just what the doctor ordered as my wife is waiting on a kidney transplant. So far so good and a boiler which is silent and produces hot water on tap.”

Helpful Report

Posted 6 years ago

Thank you for your great feedback Roderick, these comments have also been passed to both MPH and Lauren Mason who I'm sure will be glad to hear about this. Many Thanks, Viessmann

Posted 6 years ago

“Quiet efficient and so far reliable”

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Posted 6 years ago

Glad to hear of your positive feedback Glyn, thank you.

Posted 6 years ago

“Quality unit since fitting its simply worked well and is cheaper to run than the previously fitted boiler”

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Posted 6 years ago

“This is my first experience with central heating. I have found on the whole it easy to use . and very efficient apart from the amount of water it uses to give me hot water.”

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Posted 6 years ago

“Your products are really great”

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Posted 6 years ago

Thank you for your fantastic feedback Alan.

Posted 6 years ago

“Now the boiler is installed it has transformed the boiler room looks great and operation of the boiler is very quiet. The hot water is constant so no cold water on filling the bath and found it very easy to operate. The extra 5year warranty is very good value.”

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Posted 6 years ago

Great to hear you are finding the boiler easy to use, thank you.

Posted 6 years ago

“The install engineer recommend viessmann to me and carried out one of the most professional installations of equipment i have every had. MPW heating & plumbing kept me informed about the progress of the work at all time 5 star proformance from a very professonal team”

Helpful Report

Posted 6 years ago

Hi David, We are glad to hear you are so happy with your new Viessmann installation. We have also passed your positive comments on to MPW Heating & Plumbing who I'm sure will be delighted to hear this. Kind Regards, Viessmann.

Posted 6 years ago

“Every thing ok first class”

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Posted 6 years ago

“it suits our needs”

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Posted 6 years ago

“Honestly, the UK support is dreadful. And we are still in warranty. In 5 years since install we have had multiple "recommended" engineers come out to try to fix the same fault, all of whom gouged very heavily with their bills and were never again to be contacted. I would strongly recommend steering clear of Viessman, as the recommended support guys are unable to fix the hardware and, of course, they are not employed by Viessman so not their problem. The Viessman people in head office are friendly. But the problems I have had would make me very reluctant to ever go back to Viessman. Avoid if you can.”

Helpful Report

Posted 6 years ago

Hi Toby, We are sorry to hear that you have been experiencing problems with your boiler and this is still yet to be rectified. If your boiler is still under warranty then our Aftersales Department will be able to send out a Viessmann Service Engineer to help assist you with your problem. Please contact them on the following details to get this arranged. Telephone: 01952 675060 Email: aftersales-uk@viessmann.com Kind Regards, Viessmann.

Posted 6 years ago

“I was dissappointed to receive a 7 year warranty certificate with no detail of what is covered and no contact details if anything goes wrong. I would very much like more information about the warranty.”

Helpful Report

Posted 6 years ago

Hi Coral, You should have also received an email containing the warranty T&C's. Maybe they went into your SPAM folder? If this is not the case, please let us know, we will happily send them to you again. Regards, Viessmann

Posted 6 years ago

“Good quality and efficient boiler, excellent service from Abbas Gas services”

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Posted 6 years ago

“So far so good, no problems as yet if I can say that in 5 to 10 years time I will be happy.”

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Posted 6 years ago

Viessmann Limited is rated 4.3 based on 1,058 reviews