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Viking Direct Reviews

1.2 Rating 301 Reviews

5 %

of reviewers recommend Viking Direct

Company Reviews

1.2

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Viking Direct Reviews

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

Viking Direct 2 star review on 17th March 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a chair on the 14th of January 2021. The website promised next day delivery. After 4 days waiting I messaged them and they told me that next day delivery was not available anymore because of Brexit, but it would have been 72 hours (which already is past that time frame). I received an e-mail stating that I would receive the parcel on Friday that week. After a month, countless chats, messages and emails, I still do not have the parcel, the company always tells me the same thing - we will have an update in 8 days - and nothing was done to solve this problem. UPS is still showing as "We're attempting to verify the package location. / Claim issued". When I ask what that means I get a standard message - we will have an update in 8 days -. Avoid using Viking.ie, this has been the worst experience I ever encountered here in Ireland, not only because the parcel still has not arrived after 4 weeks, but also because of the misleading information they provide on their website. Consider your options, and avoid this company.”

Viking Direct 1 star review on 10th February 2021

Posted 3 years ago

“Ordered product the 7th of January still no product. Worst communication reading other reviews people are not getting refunded so stuck in limbo. No product no refund”

Posted 3 years ago

“Absolute disgrace of a company - avoid at all costs! It is now 24 days since I ordered a chair from viking.ie. I was super aware of the issues BREXIT could cause so i made sure to order from IRISH site. I still have no chair and despite numerous calls to customer service still no resolution. Was told that it will take 14 working days for refund to be issued. Not acceptable. Customer service reps are reading from a script and can not actually help. I have to now resort to opening paypal dispute to get my money back. Please save yourself the trouble and go elsewhere.”

Posted 3 years ago

“TERRIBLE! Waited 3 weeks for a 400£ product, lies on top of lies! Thank god I paid with Paypal or I would have lost my money. AVOID AT ALL COST. Customer service responds but doesn't follow up. Save your money and go with Amazon. 0/10”

Posted 3 years ago

“Company should be closed down, nothing but lies .. Place a order online, pay for it and then nothing, email them, live chat them, only to be told it will be another 48 hours, then wait for another 72 hours this is after waiting 3 weeks, Bunch of lying .......”

Posted 3 years ago

“Was told lies by a viking representative. Ordered my items on 10/01/21 When they didn't arrive be 25/01/21 I got in contact with customer services. I actually didn't mind waiting 2 weeks or so. Customer service rep apologised for delay and said my order would be with me next day the 26/01/21. Between 9am and 8pm. I said thats great thanks for your help. Next day came and went. Still no delivery. Got in contact again with online services to complain. By tracking it was in East London. Not a hope of getting to Ireland next day. Rep lied just to get rid of me. Awful. Cancelled oder and will never contact viking again. I'm still waiting for a call back from there skilled tracing team! as I was told. I'm still waiting........”

Posted 3 years ago

“Placed a substantial order on 7th Jan but as of today 28th it hasn't arrived I've emailed to be told I'll get an answer in 4-5 days. Went on Chat to be told they have sent part of the order was returned because it got "damaged" and the rest of it is en route but effectively no Idea where it is they have no information on their website apart from an obscure note under delivery times.”

Posted 3 years ago

“It is now 16 days since I ordered a chair from viking.ie to make sure this would not happen, my daughter much preferred a chair on Amazon but I said no that we would order from Ireland to avoid complications due to Brexit. I ordered from Ireland! Why is the chair stuck in UK? I have rang viking 3 times and emailed them and was assured that the chair would have arrived by yesterday, I gave it yet another day and nothing! Is viking.ie not in Ireland? Why is the chair in Stansted? Customer service has been non existent up to now, i am having to chase for a product that I paid for. They won't respond to me at all.”

Viking Direct 1 star review on 27th January 2021

Posted 3 years ago

“Very terrible service. Incredibly bad. If I could leave a minus star I would. Placed an order on the 7th of January. Still yet to receive my item despite being promised 48 hours. I have placed numerous calls to their customer service. Was first of all told the item was not in stock. Why would you sell an item you do not have???!!! Then i was told two weeks later it had been shipped... All lies... Asked for a refund, they have refused to process. If anyone is aware of any ethics committee they could be reported to kindly make me aware. They are well below operating standards. Simply unacceptable.”

Posted 3 years ago

“Viking direct has promised on their website that I will receive item in 48 hours, that was on 6th January 2021, please see emails attached. This has not happened. I have received an email from DHL that I am due to pay tax on the item. This is something I have not agreed to at the time of purchase. I have agreed on paying just over £241, attached, and having the item within 48 hours. I have been mislead by this company. I will contact trading standards also. Seller now ignoring emails.”

Posted 3 years ago

“Very Bad customer service They say a picture tells a thousand words?? Not with Viking?? A picture showing 25 Multi coloured file binders?? BUT!! The description (25 Green file binders) And not a great explanation from customer services, Shame on you Viking Direct.”

Posted 3 years ago

“Shocking customer service states on the website 24 hours delivery up to 78 hours with delays. I'm just shy of two weeks and after live chat mails calls not getting anywhere. Keep getting told oh it will be there or I'll escalate the query and them I hear nothing back. Shocking service”

Posted 3 years ago

“I ordered an item on 9 November. It was out of stock so I requested a refund. I purchased the item from another supplier. It is now 60 days & I've not had a refund. I've contacted Viking 5 x by chat & 1 x phone to customer services. I will NOT be using Viking again!”

Posted 3 years ago

“Didn't get my product Didn't get my product, didn't get a refund. Awful services. 3 weeks and still no product. Was told 48 hours and then was told will be here for Monday, then rang Tuesday and then they said it still not been sent. Awful company. Do not use”

Posted 3 years ago

“Ordered Christmas stamps with the promise of a 48hr delivery. Was charged £2.90 postage + vat for 4 x books of stamps which would have fitted in an envelope. When I enquired as to the delay I was promised rice that they would be with me by 6pm. Still waiting 8 days later. Last posting day for 2nd class mail was yesterday. I waited till 6pm, but unsurprisingly, no stamps arrived. Had to buy more. Have just read the reviews here, wish I'd read them before I ordered. Maybe they'll be here for next Christmas?”

Posted 3 years ago

“Worst customer service ever! Placed an order on 01/12/2020, first initially told 5 working days. Then when I called to ask for an update was told can take up to 10-15 working days. 15 working days have passed. I called customer service who are completing useless, said they would pass my request onto the delivery team over a week ago, still not heard from to then be told by customer service there is a backlog and can take 5-7 days for them to get in touch. I asked how long a refund would take if I was to cancel. 14 business days!! I am so upset as this was a Christmas present and don't have another £450 to go out and buy another. The chat service is rubbish they can't even give an update on when it will actually arrive.”

Posted 3 years ago

“Terrible! Took my money, held it for a week and order was showing processed. 5 days later I contacted them for a delivery day. They said up to 10 days although it said 2-3 when I placed the order. Very rude and unprofessional “chat”. They ignored 3 of my emails, then I got a an email saying the item was no longer available but would have to wait 5 working days for a refund. Still not got the money back. AVOID”

Posted 3 years ago

“Awful customer service. Chose this company because they offered 10% discount for new customers. The code they provided for the discount was not recognised so no discount. Went ahead with the order anyway and they sent the wrong product. After calling them they sent the correct item but they have billed me a second time. To return the wrong item they have said that I must be home so they can collect it but they can’t tell me when they are going to come. This is a nightmare for someone who works full time. I will never use this company again.”

Posted 3 years ago

“Despite being a business and apparently the invoice would be sent with the goods - it wasn't. Phoned their office and said they would email it. Never received. Do they think we will use them again - NEVER!”

Posted 3 years ago

“Terrible company - DO NOT WASTE YOUR MONEY AND TIME! I put an order in on the 19th Nov 20 and it was getting delivered on the 20th Nov 20 and by the 27th Nov 20 still had no parcel so I had went onto my account and it said it had been delivered but I had no note through door to say a neighbor had taken it in so I then send an email and got a reply saying I have checked the system and it was delivered on the 23/11/20 at 10:30 and got handed to neighbor at No:14 but the fact I didn't know it was there and I had to chase it up to find out where it was is shocking! It would have been nice to know where it was! The packaging could have been better as well. Company should be shut down! OVER ALL NOT VERY HAPPY! Don't waste your money and time on this company!”

Posted 3 years ago

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Viking Direct is rated 1.2 based on 301 reviews