Vinted Reviews

1.2 Rating 389 Reviews
3 %
of reviewers recommend Vinted
1.2
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 14th April 2024
Joanna
71
Anonymous
Anonymous  // 01/01/2019
1
Tammy Nutley
OH MY GOD! Cannot believe it, sold a high priced game, buyer reported arrived broken. They sent picture and it showed plastic box cracked, back of game only snapped in bits, back of box unbroken and front cover and booklet that was in front of game in perfect condition. I asked for a photo of the front of the game to prove it was same game broken and that they had not replaced with a cheap game and they refused, and vinted gave them the money back straight away.
Vinted 1 star review on 24th September 2022
Helpful Report
Posted 1 year ago
1
Buse Soydan
I order a dress. But I went to holiday after and Item confirmed as delivered. After a week I collected my parcel from neighbour. Dress had a big hole. I contacted Vinted. They said after item has been delivered I have 48 hours to complain. And they haven’t done anything about it.
Vinted 1 star review on 17th September 2022
Helpful Report
Posted 1 year ago
1
Saminder Kang
The company do not have a customer service department their so called help team send standard messages, I uploaded information about my items correctly they mis-advertise them and then won't sent out labels for their return. I have reported them to Trading Standards and I will continue to complaint and pursue them as this is illegal and Misrepresentation.
Vinted 1 star review on 7th September 2022
Helpful Report
Posted 1 year ago
1
Andrea
If you received the wrong order or wrong size or damaged goods it is up to the buyer to pay the return costs. If the buyer and the seller can't agree, Vinted will step in and ask the seller to provide a return address and the buyer to pay for the return, providing tracking number which is even more expensive. That's the buyer protection fee: Vinted asking the seller to provide a return address, not a return postage label.
Vinted 1 star review on 11th August 2022
Helpful Report
Posted 1 year ago
1
Dianne M
Vinted ripped me off of £8.45 postage fee that the buyer should have paid!! It's in their rules that buyer should cover the postage fee when they bought an item. Since it is through royal mail i have to pay it first before i get back the postage cost. I did not agree to cover it even there's a dispute with the buyer. Beware all sellers!!it is not a trusworthy app/platform. Buyer dispute the item even the description of the item is correct and I sent a lot of photos to her as she requested. She was satisfied and decided to buy. It is a complete ripped off!!! Waste my time, effort of driving to post office, paid parking, paid postage and great communication, and this is all i got. I have all the evidence of postage receipts and conversation with the buyer. Clearly i was on the right. But Vinted decided to refund her all the money. I told them that they should give me the postage fee I have paid and they should only refund the buyer the amount of the item but not the postage!!!.It is a scam!!! They said they will not compensate and i should have chosen other couriers not royal mail.so the buyer will be the one paying first. They should have inform this in the first place for the seller to be aware that we cant get the postage fee back if we chose royal mail!!!! It is in their policy/rules that buyer should pay the postage fees whatever the courier is!!!!!! I was scammed and my money was stolen £8.45 postage fee!!! I still didn't get my item worth £320+ !!!!Chanel espadrilles!!! Pls avoid the buyer under the name of Cass1819!!
Vinted 1 star review on 10th July 2022 Vinted 1 star review on 10th July 2022
Helpful Report
Posted 1 year ago
1
Raluca
I was issued a refund that I have never received I was issued a refund on several items but I have not received it in my bank account for nearly 2 weeks. First, everything is so expensive, as if a pair of second hand trousers cost now £15 from like Primark, leaving that aside the fees are bonkers, sometime I end up paying double for the product. I dislike this so much. I think I am going to stick with charity shops.
Vinted 1 star review on 8th July 2022
Helpful Report
Posted 1 year ago
1
Unverified Reviewer
This company will not respect their users, their actions are malicious and will never take responsibility if it means them losing money. This is a shameful company and people should stay away from it as they take advantage of users while robbing them to their faces. Their customer service assured me I would be fully reimbursed, made me wait 3 months to later give me half of the promised amount. No reconsideration, no revision, no nothing. Their final decision came with my ticket being closed and that was it.
Vinted 1 star review on 20th June 2022
Helpful Report
Posted 1 year ago
1
Lynn A Stewart
This app is NOT seller friendly. They had had more excuses for removing my listings that are based on bogus reasons. Claiming that I was reselling items that I PERSONALLY made! Stating I'm listing as a commercial business because most of my items are handmade by myself as a HOBBY. Then accusing me of using stolen images of my own personal property. Images of things I personally made and took the photos of.
Vinted 1 star review on 15th May 2022 Vinted 1 star review on 15th May 2022 Vinted 1 star review on 15th May 2022 Vinted 1 star review on 15th May 2022
Helpful Report
Posted 1 year ago
Vinted is rated 1.2 based on 389 reviews