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VioVet Reviews

4.6 Rating 1,964 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,964 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a mouldy dog food order to me which I poured straight into my large dog food bin with other foods purchased from elsewhere, I didn't realise the entire bag of food they supplied was covered in black mould until I'd mixed it in - I asked for a refund of the food they supplied which was a bit of a pain getting back and also asked to provide me redress of £23 for food that was already in there - you'd think I've asked for the Crown Jewels the way they have carried on, its £23 to keep a brand new customer happy, I could have lied and said it was much more but as an honest customer I laid out the facts to them, the principle here is that firms who cause customers financial loss should do what they can to put it right. Instead they thrust their liability policy down my throat when in reality they could have simply offered me a discount off my next order, but no, they love to fight you. They also love to shut down any negative opinions on their social media which tells you what this company is all about - after sales care is non-existent. Do not shop here!”

Posted 5 months ago

“absolutely terible. Placed an order, to be told 1 item was out of stock, so i asked they remove the item to prevent delay. I was told they had, and i would receive the refund. No refund arrived, so i called again, to be told it was a different item that was causing the delay, but it would be in stock the next day. Called 3 days later and was told it was another item that was not in stock! Im still waiting for my order, and I have no idea what is or is not in stock! Its terrible!!”

Posted 5 months ago

“#23405644Order They allow people to place orders for food they don't have in stock. The expected delivery was supposed to be 2-4 days. After 4 days, I wrote an e-mail and no response. On the 5th day after my second e-mail, they write to me that they do not have this product and are waiting for delivery, which may take a while, even though you can still order on the website! This is FRAUD! That's not how it's done. It wasn't a preorder where you pay now and wait 2-3 weeks for the order, but it was supposed to be a normal delivery. I'm waiting for my money back because they have a problem with that too! Instead of offering me a refund, they told me to wait for it to arrive without giving me any date! I do not recommend this company! 1 and the last time I use it.”

Posted 5 months ago

“Yep it’s another bad review for this hopelessly inefficient company. Order took weeks to be delivered then realised it wasn’t my order! Then had to wait in incorrect delivery was picked up. DPD did not arrive stating that order was not ready to be picked up, lies! More waiting in for next arranged date and order pick up. Vio Vet would not send my original order until they had received theirs back. I told them not to bother and to refund. Guess what, they have refunded £6 less than my original payment. Appalling!”

Posted 6 months ago

“Delivery is taking forever, absolutely ridiculous to wait 2 weeks for an order wile they NEVER update the website with items in stock!!!!!! You never know if they have or not just wait!!!! Rubbish!!!!!”

Posted 6 months ago

“Awful service”

Posted 6 months ago

“Awful service took 10 days to deliver 2 bags of dog food after 2 phone calls chasing with an average wait time of 20 mins to speak to someone who could not resolve the issue ie get the food delivered quickly to us - will not use again”

Posted 7 months ago

“I ordered a dog food container, which arrived damaged. Viovet said they would issue a replacement, which has not arrived and they have no ability to track it. I have sent several emails asking about the status of the replacement, to which they did not reply, and have spoken to them on the phone. They are friendly on the phone but can't do anything until I wait two weeks for them to declare the replacement is lost.”

VioVet 1 star review on 10th July 2023

Posted 10 months ago

“Never received parcel that was supposed to be delivered by dpd to a locker. When I went to the locker there was no parcel informed viovet and because dpd are saying that the have evidence that the driver put the parcel in the locker they can not help me. I am therefore £100 out of pocket. No help from customer service”

Posted 10 months ago

“You put animals in dangerous! Hopeless service! You need 3 days to upload prescription! Instead 24 h. Your customer service team only talks but do nothing. You should to take responsibility! My dog has not got her citopoint injection on time become ill because You need ages to do your job properly. Interesting that take a payment is not a problem for You”

Posted 11 months ago

“the delivery time is absolutely disgusting. do not use this company, ever, go to the local store it is much quicker than their delivery time. dog biscuits have still not arrived. no customer service whatsoever”

Posted 1 year ago

“Disgusting service!! Viovet have charged my account (using PayPal) a random amount. I forwarded them the email and ask to advise what this charge is as I have not authorized it, neither have I purchased anything from them for that amount. My email was ignored. I emailed again after 4 days, they finally responded saying they don't have account associated with my email (despite having one and the Paypal transaction clearly showing that they charged my account with that email in the body!). I provided the requested detail for Viovet to ignore me for a week! Today I get any email saying, yes you guessed it, that I need to provide my detail again as they cant seem I find my email even tho it's all there with details provided and verified. I have added the screenshot where i provided them with all the detail they requested. Such incompetence is astounding. No 'sorry we charged you without authorization, let us deal with this as a priority'. DISGUSTING! Raised a fraud transition with my bank. Maybe this will teach them how not to run a business. Avoid, they will charge your card with random amount and you will be ignored. UPDATE: Took them an hour to respond to bad review here and try to lie about the situation. And no, they haven't emailed me at all. It's all for show only. I have worked out what they did - they realized one of the items in my order a couple of weeks back wasn't send to me, it was to follow (must have gone out of stock after I placed the order, read other reviews, seems to be happening a lot now). But instead of refunding me or sending it to me which makes them lose money, they mistakenly charged me for the items AGAIN. No I didn't add anything to that old order. And yes I provided you the requested info re email - stop lying Viovet, own up to your mistake, I send you the screenshot of the email with all that detail. And move some of you people from review reading to responding to actual emails. Don't bother replying, don't bother contacting me. My bank has reviewed the case and all my evidence and refunded me.”

Posted 1 year ago

“Just had an email from DPD saying delivery delayed, no reason, when I phoned Viovet they said they are closed from Christmas!!!!! My previous order was delayed as well, due to DPD and Viovet needing a signature??? never happens with Royal Mail, when I questioned them they said it was a clerical error and won't happen again........well guess what, IT HAS........................”

Posted 1 year ago

“Terrible customer service by Viovet. After nearly a month since I ordered I am yet to receive my products. DPD didn’t even bother coming to my home address to deliver just took it directly to Morrisons. That’s no use to me as I needed it delivered to my home. Viovet have been very slow to get this sorted even though I’m a very loyal customer. Extremely disappointing. Get your act together please Viovet your customers deserve better treatment.”

Posted 1 year ago

“I had used this company for years, but suddenly they started to sell products " out of stock" without giving you a notification, delaying orders for weeks, keeping your money, and their customer service is inexistent. I tried to call and send them emails ( zero replies back ) for forty minutes I waited on the phone, and finally when someone picked up my call. I ended up in the same place an hour before my call - the lady was unapologetic, lied to me, telling me the order will be dispatched the next day. My dog has arthritis, and she is without her medication for five days now. This company happily will take your money and don't dispatch your order, the customer service is inexistent. I had to rush to my vet to see if they can give me another prescription, need pay for it, and place the same order with another company. So please be aware that this company doesn't care about your dogs or their clients. My dog had been in pain for five days because of this company, truly breaks my heart to see my dog suffering like this.”

Posted 1 year ago

“Dog meal did not arrive but money paid by pay pal. Viovet would not answer phone calls or contact me . I had to set up a resolution via pay pal , who paid me money owed .”

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

Posted 1 year ago

“Paid for express and took 5 days to arrive! ... avoid!”

Posted 1 year ago

“This is a genuine review unlike trust pilot. I purchased £80 worth specific parrot food as my Amazon. Cockatoo and African grey won’t touch anything else. Bought off eBay as cheapest but should’ve gone somewhere else even if it was a little more expensive. Waited a week nothing came. Tracking stated there was a problem delivering to me. Violet said they need more info from me. I called dpd who said viovet put on wrong postcode and the people at the wrong address refused my package thank god. So my items are on their way back to them and there’s nothing I can do. After opening cases/claims on eBay they refunded one bag which is half of what I paid and making me chase for the other half back. Meanwhile I’m stuck my birds have no food and apparently I have to wait till the bags of food are back in their building. I went to another seller who have a package waiting to be sent out after it’s paid obviously but can’t pay for it as they are holding onto my refund. I have 3 screaming parrots just beware these people don’t give a dam about your pets welfare. They should be closed down. Especially on eBay I wish I’d read the hundreds of negatives/neutrals on their feedback. Lesson learnt.”

Posted 1 year ago

“Items sent are fraudulently marked for safe place delivery by VioVet with no details of where the safe place for couriers to leave items. My goods were stolen from outside my front door because Viovet selected safe place delivery and DPD left on front step in view of the road and passers by. When I have queried the safe place option with DPD they confirmed it was selected by the item sender. VioVet had not instruction from me as to where the item could be placed as I was unaware that the safe place option was even selected, this is not evident at purchasing, nor email once purchase complete. I have been back and forth with VioVet since 22/7/22, however my money was taken by the company on 18/7/22. VioVet refuse to refund my money, refuse to resend my order. As a result I have not only lost my money but also my order. It has taken VioVet over 1month to respond, even after calling customer service. Their service representatives are unhelpful, quite frankly rude and undertrained. As a first time customer, I can only warn others that they have no intention of creating a shopping experience that makes you want to purchase again. You pay for next day delivery and items aren’t dispatched until you chase the company. If you want hassle free purchasing, with good customer service and responsible delivery please use another company. One that does not rely on scamming and short changing the customer and the pets that we purchase for. WARNING again do not use this company, as you will not get value for money you will only lose your money and waste your time.”

Posted 1 year ago

“Very slow dispatch time, ended up going back to my vets and buying the meds from there. I will never use Viovet again.”

Posted 1 year ago

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VioVet is rated 4.6 based on 1,964 reviews