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VioVet Reviews

4.6 Rating 1,964 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,964 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over £100 worth of items at the end of July. At the time of ordering all items were in stock. I has not received anything by the 2nd of August so sent an email. Response on the 8th apologising for their error, all items are now in stock have have been prioritised for urgent shipping. Currently 16th Aug and still nothing. Telephoned and they have no idea why nothing has been sent, no senior or manager to speak to, all they can say is it will be raised as a priority but no guarantee delivery date. Absolutely poor service. Quick enough to take money but not able to provide items!”

Posted 1 year ago

“Items received damaged and box damaged on all 4 corners phoned them they wanted pictures sent them still not refunded also warning as you put a review on that this company cherry pick to get better ratings so any complaints are not put on their reviews !”

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

Posted 1 year ago

“I ordered RestAural Ear Cleaner for Dogs and Cats. A bottle arrived without any label or distinguishing marks. I contacted VioVet who requested photos of the bottle. I advised that I do not have the capabilities to send photos. (Anyway, a photo would show a blank white plastic bottle). VioVet continue to insist in obtaining photos. Never again will I utilise VioVet for anything. AVOID.”

Posted 1 year ago

“Really frustrated at slow delivery and terrible customer service. I ordered some dog food on the 1st of July, on the checkout page it said delivery in 7 to 9 days. On the confirmation email it said delivery within 6 to 10 weeks!!!!! Weeks!! I emailed to check if this was right as the website was still saying delivery possible in 7 days and we will have run out of dog food if it's really not delivered within 6 weeks meaning we will have to shop elsewhere and making this order completely pointless. I had a reply that didn't answer my question or explain why there is such a big difference in the delivery time they're stating at checkout and at confirmation email. I emailed them back explaining they hadn't answered my question and have not received another reply. I'm off to order the food again at Pets@Home. Frankly I would cancel this order but I have no confidence I'd get my money back. Will not be ordering from again and cannot recommend to anyone else!”

Posted 1 year ago

“Worst customer service and delivery delays ever experienced. If I ever receive my order which includes puppy food I will never use this company again. They do not answer emails, however they continue to send emails with details of their products and offers. They are quick to take payment but 3 weeks later no products received and unable to confirm it would be dispatched today as requested considering the long delay already.”

Posted 1 year ago

“I was a regular customer no doubt they will delete this review, will not use again rubbish dispatch times and charged me shipping on a free shipping order because THEY didn’t have the stock even thought it said they did when I bought the item. Very deceitful and do not care about customers”

VioVet 1 star review on 28th March 2022

Posted 2 years ago

“Given feedback of my experience with Viovet to Trading Standards. Not a good company to deal with. Product not as described, the weight of the product was 300g less than stated. They want me to pay to return product for a refund and also send it recorded! I will per-sue this matter with my card company and Trading Standards and find out if it is right.”

Posted 2 years ago

“Don't waste time with them, your pet's health may be at stake, I placed my order with urgent delivery to receive it before Friday and I didn't have to go to the emergency room with my dog, I don't recommend it waiting for them to return me the money, I DO NOT RECOMMEND”

Posted 2 years ago

“Horrible customer service. Sent old food, my dog lost 2kg in 2 weeks!!! They don't take any responsibility, very arrogant, patronising company! Save yourself some sorrow and stay away!!!!”

Posted 2 years ago

“Terrible! Sent my dog mouldy Serrano ham bones then ignored the email I sent customer care and the tweet I sent them. The bones were in date and sealed. Disgusting lack of care for owners and their pets.”

VioVet 1 star review on 19th January 2022

VioVet 1 star review on 19th January 2022

Posted 2 years ago

“Hopeless - DO NOT USE THIS FIRM - ordered Christmas gifts on 12 Dec Arrived 30 Dec Complete disregard for customers”

Posted 2 years ago

“Terrible customer service when the parcel arrived damaged. Still waiting for them to sort a week later so have gone to pets at home! Do not use”

Posted 2 years ago

“After waiting for 3weeks for my ordered to be delivered and eventually receiving a text to say it would be delivered everyday for 6 days ( by DX) I eventually cancelled my order. So I have spent almost 2 hours of my time on the phone and my order still hasn't been fully refunded. They still owe me money. They have responded to my trust pilot review apologising and saying they will deal with refund. Just rubbish no money and no response to emails. Have shopped with Viovet many times over a number of years. Never again - they just don't care.”

Posted 2 years ago

“After waiting for 3weeks for my ordered to be delivered and eventually receiving a text to say it would be delivered everyday for 6 days ( by DX) I eventually cancelled my order. So I have spent almost 2 hours of my time on the phone and my order still hasn't been fully refunded. They still owe me money. They have responded to my trust pilot review apologising and saying they will deal with refund. Just rubbish no money and no response to emails. Have shopped with Viovet many times over a number of years. Never again - they just don't care.”

Posted 2 years ago

“They can't count. Ordered 24 tins of Whiskers cat food. Only a pack of 6 in the box, yet claim to have cctv of the box being packed with 24! Asked for a copy of the cctv yet to get it.”

Posted 2 years ago

“A bunch of cheaters. Do not buy from them I did not receive my package I ordered 3 months ago After being told to contact me on 10.9 pitcher they tell me now that they can not help with the matter. Cheeky. I will file a lawsuit against them. order #15999998”

Posted 2 years ago

“Viovet let me down again! Paid extra for ‘express’ delivery and a week later still not arrived! Viovet just say it’s not their fault so can’t do anything about it! Terrible service again!”

Posted 2 years ago

“Fraudsters. They took my money but never confirmed my order. When I asked where my order was they said they had no record of it. Then they tried to hide behind the data protection act. As I had paid by PayPal I sent PayPal's confirmation of my order which has on it the order details. They stopped corresponding. It should be noted that when I paid by PayPal I was required by viovet to enable them to take money from me whenever they liked without further authorisation. Needless to say I have been in touch with PayPal to cancel this.”

Posted 2 years ago

“For the 3rd time, paid 4.99 for delivery but the delivery man drop the heavy bag of parrot seeds in front of my driveway. He did not called me, did not inform me, found out it had been delivered by email. Viovet refuses to refund the delivery. Wont buy there again. Greedy and unkind.”

Posted 2 years ago

“Great selection of products for good prices, but customer service is shockingly bad. I was informed a week after I placed the order that two items were not in stock and they were holding the order until stock arrived. I had to go out and buy the products instead so relied and asked to cancel the order, to which they replied saying oh it’s in stock now we’ve sent it out. Still waiting for a reply from Tracey after 3 days.”

Posted 2 years ago

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VioVet is rated 4.6 based on 1,964 reviews