VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.62

4.6 Rating 1,976 Reviews

91 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Viovet are fantastic, highly recommended. If you can ask for Bev, she is professional, funny and very personable-remembers you which gives a very personal touch (rarely seen these days in customer service). 5 star !! Well done to all the team.”

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Posted 7 years ago

“excellent and speedy service”

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Posted 7 years ago

“Absolutely appalling service. I placed an order for veterinary diet dog food on a Friday and was given delivery timeframe of the following Monday or Tuesday. That Monday I received an E-Mail and text message from FedEx stating delivery would be that day so I reorganised my work day to be able to receive the delivery. This did not happen. The delivery apparently took place on the Tuesday when I was unable to reorganise work commitments. FedEx notified me that somebody had signed for it but with no indication of the address and no delivery card through the door. Following multiple queries to VioVet I still have not received the order or been informed where it might be. Each time I called I was told that the order has been delivered so have to repeat the same story (this would be O.K but I've only spoken to one person, whose phone manner is pretty poor too) I have been repeatedly fobbed off with 'I'm waiting for FedEx to get back to me' or 'I've left that with my account manager'. The food has run out and I have had to use alternative food which defeats the purpose of the specialised diet. Today I have requested a refund though I doubt that this will happen in a timely manner. I cannot find a single reason to give VioVet custom in the future and would recommend people look beyond the competitive pricing to other companies that might actually fulfil the delivery component of a purchase commitment. I have put over 7 days for delivery as though requesting a refund after 7 days I have no confidence VioVet would have fulfilled the order. I cannot answer WET refund but have E-Mail assurance that one will be issued but must allow a 'Fed's days. Don't touch this company with your worst enemies barge pole.”

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Posted 7 years ago

“Always competitive on price and a reliable speedy service. Customer service is also proactive. I’ve used them for a few years now, I do shop for price but I find Viovet compares very well in price and to use a company I trust with easy online ordering is what I need with a busy life.”

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Posted 7 years ago

“Easy and quick. I had to edit my order and was very easy.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Great product very reliable use every time”

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Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“After a bumpy start when my first ever order with VioVet took a while, subsequent orders have been fast and prices competitive”

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Posted 7 years ago

“Top quality service!”

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Posted 7 years ago

“I am a Senior Citizen so for me it is the easiest way, for me to get my Dogs there food. So Easy and convenient and without the hassle of carrying it home. So nice to relax indoors and order online and have direct delivery by Fed X to my door. Thankyou”

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Posted 7 years ago

“Viovet ordering process really easy, great price too but had a nightmare with fed ex. Nearly a week to wait for a next day order. Hopefully just a blip”

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Posted 7 years ago

“very rapid delivery!!”

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Posted 7 years ago

“Excellent service. Tablets that I couldn’t get hold of locally were delivered to me within a matter of days. I thank you and so does Alfie 🐕 🐾”

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Posted 7 years ago

“Reasonable price, speedy delivery. Jm”

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Posted 7 years ago

“Received item fast. Will use again.”

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Posted 7 years ago

“Good service, order is correct every time, and dispatch is quick. Brilliant company.”

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Posted 7 years ago

“Very happy with my order of two horse wormers.It was the cheapest online and super quick free delivery too.So thankyou I wont order from anywhere else now.”

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Posted 7 years ago

“Excellent service , as always !”

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Posted 7 years ago

VioVet is rated 4.6 based on 1,976 reviews