“The agent that dealt with my query was Sofia Jones. I had a problem in that even after waiting for three days I hadn't received my Reservation Confirmation Code via email although I had received the confirmation reference number for a successful reservation. Sofia resolved the issue for me extremely efficiently and quickly. It was a pleasure to have someone providing the necessary and appropriate resolution in the way that she did. I am very pleased with her excellent service.”
“Ryan Johnson was a great help to me today. Via the live chat, he could see i had made a mistake by somehow booking 2 cars instead of one !! Within a couple of minutes he had put my mind at rest by cancelling one of them and making sure i had received an email to verify that.
I`m sure any other persons that connect to Ryan will be pleased, as he certainly knows how to help and sort out any problems - Thanks Ryan Johnson !”
“Don't do it!!!!! It's a scam. I ordered a car and then cancelled once I read the reviews. They won't give me my money back. See the BS chat conversation.
Live Chat
We are online! Please type your message or comment and we will connect you to one of our operators right away ...
2:32:13 PM
Christina
I cancelled my request 10 days ago. Where is my refund?
We are still trying to connect you, please be patient.
You are now speaking to Sean.
2:33:53 PM
Sean
Hello Christina, my name is Sean and I would be glad to assist you. Please let me have a look into your question.
2:34:54 PM
Please note, A 100% refund of pre-payment will be made to the customer, where the booking has been cancelled 48 hours before the pick-up time. In cases, where booking has been cancelled when less than 48 hours are left for pick-up, no refund is applicable.
2:35:03 PM
As per the cancellation poloicy no refund is applicable.
2:35:58 PM
Christina
I cancelled this order on the same day that I made the request 12 days before pickup. Per your policy I am entitled to a full refund
2:36:53 PM
Sean
As I have checked the booking was cancelled on 19th May and pickup was on 20th May.
2:37:04 PM
Christina
No
2:38:25 PM
Sean
Please check again the date payment was made and booking cancelled for pickup on 20th May.
2:39:25 PM
Christina
I made the request on the 18th and cancelled 10 minutes later on the 18th. The car was to be picked up on the 20th
2:39:54 PM
I have your email here
2:41:44 PM
Sean
Yes, it is under 48 hours of pickup time. You can calculate on you rend as wel, it is under under 48 hours of pickup.
2:42:46 PM
Christina
So even if I order and cancel 10 minutes later on the same day you are going to keep my money.?
2:43:38 PM
Sean
Yes, the system is designed in such a way that it will cancel and charge as per time frame. We do not cancel all bookings manually. It;s an automated process and we are also charged by suppliers accordingly.”
