“I want to share my recent experience with a car rental company that turned out to be quite distressing. I reserved a car for about $300 for specific days, but when I arrived at the airport and went to the rental location, they handed me a bill for $14,000! They claimed this was for insurance, even though I already had my own. When I tried to cancel the reservation, they charged me a $60 cancellation fee.
This was a horrible experience, especially since I arrived at night, alone, and the location wasn't even at the airport—it was nearby. I had to return to the airport and get an Uber. This ordeal was not only financially draining but also incredibly stressful. I hope others can avoid such a nightmare by being extra cautious when dealing with car rental companies.”
“The agent that dealt with my query was Sofia Jones. I had a problem in that even after waiting for three days I hadn't received my Reservation Confirmation Code via email although I had received the confirmation reference number for a successful reservation. Sofia resolved the issue for me extremely efficiently and quickly. It was a pleasure to have someone providing the necessary and appropriate resolution in the way that she did. I am very pleased with her excellent service.”
“Ryan Johnson was a great help to me today. Via the live chat, he could see i had made a mistake by somehow booking 2 cars instead of one !! Within a couple of minutes he had put my mind at rest by cancelling one of them and making sure i had received an email to verify that.
I`m sure any other persons that connect to Ryan will be pleased, as he certainly knows how to help and sort out any problems - Thanks Ryan Johnson !”
