“My rental car vendor made a change to my reservation but did not notify VIP. Upon discovering this, I realized that I would get charged 2 times for the same car rental. I called VIP to investigate and was helped by Garry. After asking me a couple of questions to understand the situation, he was able to clear up the problem and prevent me from getting charged twice. Garry was very professional, friendly and prompt. Thank you VIPCars.”
“great experience for. read in miami lication of a RAM 1500 (7500 miles on the odometer) professional agency I will rent from them again during my next trips requiring the rental of a vehicle.”
“Lily my customer service agent was very nice.
I missed my flight and the option to rebook for less days was more expensive but she helped me cancel my reservation.”
“Awful experience at Palma airport. Arrived to collect our car only to be told that a credit card was required for a deposit for this particular class of car (7 seater)- they would not accept debit card, BACS, nor any other form of payment offered. We were told that it is treated it as a 'no-show' so I lost the insurance and the deposit as they refused to refund & my family left looking for another car. The next two car hire companies along from them accepted debit card payment so we were able to get our rental. VIPCars - I don't care if you write credit cards in your small print, sort out your payments and improve on your Customer serve by offering refunds rather than keeping the money! Credits cards are not used by many people these days. There was also another large group we saw with exactly the same issue.”
“I had a long chat with Carol today VIP CARS (CAROL). She was quite exceptional. She clarified all my queries and made the necessary changes professionally. She was very courteous and super helpful !”
“Christina was very helpful in changing our reservations. We have not actually rented the car and completed our trip, but she was helpful with the details in setting it up.”
