“Fast customer service, they will get back to you by phone!
The prices are also good.
I haven't had an accident yet, thank God, but I think even in the event of an insurance claim, help is uncomplicated and simple!”
“VIP Cars deserves only 2*
Garry, however, deserves 6*!!! :)
He was kind and helped with a booking that the VIP Cars website has messed up. Garry was able to fix their mistake and stayed online with me until the issue was resolved. Thank you, Garry. Please reward, Garry!
VIP cars, please do a better job with your website. I will not use VIP cars again.”
“I am extremely dissatisfied with my experience. There are hidden costs that are not disclosed upfront, which I believe is a complete rip-off. My rental car had to be changed three times. All in all, I would never use this service again. Total scam!”
“I made a date error with my booking, via Live Chat it took Dave Wilson from VIP Cars only a moment to make the changes and get me a revised booking confirmation. Great service!”
“AVOID – THEY WILL BASICALLY STEAL YOUR MONEY
I made the mistake of using this company to make a europcar booking, for pickup at Vancouver airport. I was refused the car because I did not have my own credit card on me with which to pay a $500 deposit.. I offered a debit card – not accepted. My wife offered her credit card – not accepted. VIP cars, and europcar, referred me to a section of europcar’s conditions which says the named driver’s credit card should be used for the deposit. However, there is definite ambiguity in the wording – for example it says “in the event of not having a credit card the hirer might” – that's might, but not will – “have the booking refused.” It also says that if you don’t have your own credit card your booking may “be subject to additional fees” thereby implying that the booking could still go ahead. I was offered no such option. I was told at one point by the woman at the desk that their “system couldn’t handle debit cards”. Seriously? Or, um, a lie? What I haven’t said is that, of course, they took all my money anyway. I’ve been trying to get a refund ever since and of course nobody has any answers to my many questions. It cost me £350 and huge amount of stress to get another car, that afternoon, to enable us to take our son and his girlfriend on a roadtrip. For her birthday.
Europcar have been utterly useless, unsympathetic and non-responsive. I have since read online reviews of them which describe experiences far worse than mine. They obviously don’t care. Nor do VIP cars. The amount I’m trying to recover is relatively small but sometimes in life you feel you’ve just had it with these unaccountable, borderline scammers. As are VIP cars and europcar.”
