“AVOID – THEY WILL BASICALLY STEAL YOUR MONEY
I made the mistake of using this company to make a europcar booking, for pickup at Vancouver airport. I was refused the car because I did not have my own credit card on me with which to pay a $500 deposit.. I offered a debit card – not accepted. My wife offered her credit card – not accepted. VIP cars, and europcar, referred me to a section of europcar’s conditions which says the named driver’s credit card should be used for the deposit. However, there is definite ambiguity in the wording – for example it says “in the event of not having a credit card the hirer might” – that's might, but not will – “have the booking refused.” It also says that if you don’t have your own credit card your booking may “be subject to additional fees” thereby implying that the booking could still go ahead. I was offered no such option. I was told at one point by the woman at the desk that their “system couldn’t handle debit cards”. Seriously? Or, um, a lie? What I haven’t said is that, of course, they took all my money anyway. I’ve been trying to get a refund ever since and of course nobody has any answers to my many questions. It cost me £350 and huge amount of stress to get another car, that afternoon, to enable us to take our son and his girlfriend on a roadtrip. For her birthday.
Europcar have been utterly useless, unsympathetic and non-responsive. I have since read online reviews of them which describe experiences far worse than mine. They obviously don’t care. Nor do VIP cars. The amount I’m trying to recover is relatively small but sometimes in life you feel you’ve just had it with these unaccountable, borderline scammers. As are VIP cars and europcar.”
“Every single element of the highly-questionable and inconsistent customer feedback regarding a booking was proven to be entirely incorrect at the rental desk.
The confirmation voucher was rejected after a name change. The new named driver was finally accepted after 30 minutes of arguing with a rental desk manager, but they had to use a credit card - despite all the VIP emails confiding it wasn't necessary - meaning we had to again change the name driver at the rental desk to our elderly mother of a 7 seater vehicle. The security deposit was double what VIP stated on the voucher.
Trying to contact VIP Cars was entirely redundant either by telephone or the non-existent live chat, making the supposed “24/7 excellent customer support” as redundant as booking with them in the first place.
with their
This was all foreseen to happen through all the consistent and wildly contradictory messages from the "Customer Support Specialists" and it did. Even Enterprise themselves berated VIP Cars and their practices saying "they are a nightmare".
DO NOT waste your time and money giving commissions to incompetents. Read the reviews. Go direct to the vendor and save yourself the hassle and stress. Or use a reputable company with customer support standards.
An absolute car crash of a company.”
“Due to a last-minute flight change, I needed to modify my car booking. I reached out to customer support and was connected with a representative named Christina. She was exceptionally helpful and went above and beyond to assist me with my rental. Christina swiftly and efficiently made the necessary adjustments to my reservation. Thank you Christina”
“Terrible customer service. Received a car through VIPcars with a broken windscreen to be told that there was no other cars available, asked for solutions to this and was told there was no other options. Every time I tried to raise the complaint them palmed it off and said to contact the 'supplier', who also wanted to do nothing for me.
Since dropping the car back I have been charged extra on my credit card to which the 'supplier' and VIP cars cannot tell me what I have been charged extra for.
Total shambles of a company and I cannot recommend enough that you avoid them.”
“I telephoned VIP to make a change - spoke to Christina and she was really helpful and promptly changed car with same provider to a lower price. Saved me £50 on the same car. Got the extra cover for reducing my excess effective for free.
I followed recommendation on website to check before travel as rental companies do reduce prices.”
“Lily Conti Was a fantastic help to me
Very professional.
I misspelled my email address hen booking so didn't get a voucher- she fixed it straight away!
Very friendly”
