“Used VIPCars a few time usually no issues. The first time I really need them to sort an issue with their supplier and they have not been able to help me at all. Hired a car through them with Flexways in Bucharest and the supplier withdrew €1900 for the booking deposit. It was supposed to be a hold, but it was a withdrawal. It was supposed to be returned to me by now, but instead the car supplier has stopped responding. They are not claiming I did any damage. They are just not returning the deposit and saying they will shortly. Other than saying they shouldn’t be doing this, VIPCars have not done anything to sort this out. Book direct with a reputable car company.”
“J’ai pris une Assurance pour un véhicule de location.Ayant eu de soucis avec une agence malhonnête, le service client (Garry) ma beaucoup aidé.Vous pouvez compter sur leur professionnalisme, le suivi et la rapidité de réponse.”
“I wanted to take a moment to say thank you for Garry for his exceptional customer service. He promptly addressed my concern on my reservation. Garry clarified the details, patiently explaining everything, thank you Garry.”
“Oscar Bennett was available via Live Chat to help amend my booking time, as I didn't want to incur a later arrival charge. He was friendly efficient and resolved my query.”
“I had a last minute cancellation to my flights which required me to change my car hire. Dave Wilson helped me late at night to make the changes to the dates and car. He was incredibly efficient, helpful and professional. Excellent experience. Thank you Dave”
