“I had an excellent experience! The support I received from Allan Shelves was prompt, professional, and incredibly helpful. He addressed my inquiry efficiently and made sure I felt confident with the information provided. The overall service was smooth and customer-focused. I would highly recommend this company for their outstanding customer support and professionalism!”
“Allan Shelves was very helpful, I couldn't understand the full protection plan being offered when hiring a car form Faro, he explained it to me, still a bit confused as to what is on the car hire web page and what extra cover I need from the desk when collecting the car, as it says I don't need extra cover from the desk but I fact I do?”
“Had to contact VIP cars to help with a reservation for a second flight cancellation due to Hurricane Helene. Sherral John was once again very helpful and reassured me they will help me navigate my travel plans with the weather.”
“Deposit not returned ! Company doesn’t take care of it’s customers , Rick Wilson is on the case now, friendly and knowledgeable tries to provide maximum customer service but very disappointed that 500£ lost as supplier simply doesn’t answer, of course blaming VIPCars as this shouldn’t happen.”
“Rick Wilson contacted us within seconds when we had an issue with payment. He talked us through the issues in a professional and calm manor. First class service from Rick and because of his professional and helpful demeanor, we will be using VIPCars.com going forward and also advising our friends to do so!”
