Virgin Media Mobile Reviews

Name: Virgin Media Mobile
Rating: 2.32

2.3 Rating 31 Reviews

29 %

of reviewers recommend Virgin Media Mobile

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2.3

Based on 31 reviews

Customer Service
Communication Channels	Telephone

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Phone:

07763176286

Email:

daniel.fernandez@virginmedia.co.uk

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Anonymous

Anonymous // 01/01/2019

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“It's unfathomable how bad customer service is, IMPOSSIBLE to get through to a human to sort any problems out and I mean IMPOSSIBLE!!!!!!!! It can't be put into words how frustrating there website is constantly telling you to just look online for solutions but when you look online it's just thousands of people begging for help with 0 solutions from anyone. Do not even attempt to use there live chat because unless you want to stare at the chat for 3 hours and wait for a human to talk to its useless, everytime I have tried live chat it ends up getting to 9pm and no one has responded then it says try tomorrow. At some points you actually laugh with insanity at how difficult it is to sort out even the slightest of issue. I honestly think everyone who was ever involved in the set up of virgin media should be hung for human rights violation.”

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Posted 1 year ago

“Probably The Most Inefficient Company I Have Ever Dealt With! I have been having problems accessing my Virgin Mobile voicemail and also no-one can call me on my phone. I can call other people and I can send and receive text messages. These problems have been going on for MONTHS. I am in EU right now. After exhausting all Virgin Mobile support options and after sending 120 text messages, I complained to Virgin Mobile CEO on 01/04/21 by email. Problems were still unresolved, even after writing to him, so I wrote again on 06/04/21. Eventually my case was handed over to the "top" techs in Virgin Mobile. I was finally left with a bandaid solution to access my voicemail and a promise that a new SIM card would solve all my problems. Needless to say, it has not. On top of that, they never bothered to send the SIM out when I initially asked. I had to follow up and in the meantime they disconnected my existing SIM, so relatives had to express mail the new SIM to me, at my expense..... But wait there is more! It now seems that the SIM card that they sent out to me, had not been migrated to the Vodaphone network, which they are now using. So now another SIM card has to be sent out to me, which they claim will solve all the connection problems. Yeah right! I have sent HUNDREDS of text messages to their support and dozens of emails, over these months, all to no avail. An utter waste of my valuable time. There's much more to add to this debacle, but really there is no point in writing it all here. Suffice to say, their support and communication in support is TERRIBLE. I was promised callbacks on several occasions and no one called me. And if they had tried to call, they could have texted me to call them back, but no, of course they did not. I have filed complaints and still no-one bothers to contact me. Terrible way to treat customrs. I have even written 3 times to the Virgin Mobile CEO and Executive Team, to try to get these issues finally resolved, on 28/06/21, 05/07/21, 07/07/21. All emails remain unanswered. I have been a customer of Virgin Mobile for as long as I can remember. Not for much longer. Virgin Mobile Reviews #VirginMobileReviews”

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Posted 3 years ago

“Planned to change TV, broadband and phone contract to virgin from sky because I was offered a really good price. The lack of communication and poor service has convinced me to pay a bit more and stay with sky where my calls are answered, problems dealt with and I’m not put on hold for hours on end or cut off when I ring. Still trying to sort out whether the phone contract has actually been cancelled, as requested, without success.”

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Posted 3 years ago

“Excellent value for money”

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Posted 4 years ago

“Cover is pretty good but there is no reception in supermarkets, malls, etc. Customer service is one of the worse. It takes over 35 minutes to get someone to answer. Meanwhile, you have listen to horrible music. Unfortunate thing about talking to Indian call centre like Virgin’s is that their response to customer queries are restricted by scrip they are given. If you are frustrated and want to leave, Virgin is quick to offer discount or better offer but that doesn’t come cheap, although, customer service is making out to be. It took me few days to reach them when I wanted to finish my contract with Virgin.”

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Posted 4 years ago

“even if they the last media company in the world they would still come in”

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Posted 4 years ago

“arrogant bombastic wont deviate from not prepared too listen while i was waiting for my turn to speak i went for a suicide is less painfull i think still will not use them even when hell freezes over should have a help for assisted suicides while your trying too get your point over wont listen or deviate from prescripted replies i would sooner be a mute than use there system”

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Posted 4 years ago

“Charged £50 for switching phone on for a couple of minutes after getting off plane in US to check whether had coverage. Customer service terrible - refused to offer anything and just said welcome to leave having been with them for about 4 years.”

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Posted 5 years ago

“Got a good sim deal but not a mobile that i wanted”

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Posted 5 years ago

“No reception at my home, no sms notification of missed calls, no WiFi calling, no visual VM, only 8gb of data and limited call minutes... and all that on a 36 month contract that costs significantly more in total than an 24 month O2 contract with 30gb, unlimited minutes and with everything that’s not available on Virgin as standard. I took mine back after a week and got it on O2. Virgin customer service is deplorable. They are selling a jumped up brand but a really bad overall product.”

Helpful Report

Posted 5 years ago

“Customer service is horrendous! Quippy recorded voices do not make up for not getting the help you need and waiting 20-30 minutes on hold before you get passed back and forth between teams. I have spent hours on the phone with Virgin only to end up with no result when they promised I would be receiving my SIM deal in the mail. Then... NOTHING! I don't enjoy being angry because all I wanted is a bloody SIM for my phone! It should ot be this ridiculously hard!”

Helpful Report

Posted 6 years ago

“Customer service, the worst consumer support I have ever had. 4 days to create a contact, unable to finalise contract due to "Pre-Contract Credit Information documents and Credit Agreement". Unable to confirm T+C's due to my personal browser. been told by customer service that I have to use a different browser and disable my internet security... would not recommend this company for contracts. they have lost business from myself and company,”

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Posted 6 years ago

“Good price and good customer service. Broadband speed is fast too”

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Posted 6 years ago

“They deceiving me to give up on my previous supplier, but I realised that they forced me to a very bad deal. I had a lot of issue with their internet supply. Equipment issue and slowdown during weekends. After one year suddenly they charge me 20£ more and I realised that they gonna are just rubbish. So, I cancel my contract with them and going to pay initially more to get to my previous supplier :( Do not get deceived by advertisement. Go in details such as speed of internet. They're tricky!”

Helpful Report

Posted 6 years ago

“Absolutely appalling. I cancelled within the 14 day cooling off period and then spent many hours on the phone to them after I continued to receive harassing letters and emails demanding money. Will never use Virgin Media again.”

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Posted 6 years ago

“Always stayed in contact and kept us in the loop”

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Posted 6 years ago

“Upgrade when like clockwork from a monthly rolling sim - only deal to the new S9 I choose... got the device test drove a similar 'good feel in the hands' as they say in the device industry! But too small for my XL sized Glove Only hands so... processed the return still in process!... which is a pain... but they added a second device to my contract and sent out my final choice a more business focused Note 8 swiftly... boom now another network has lost its future upgrade next month definitely as I'm sticking with Virgin Media and going business broadband too! VM Mobile is like a can of beans... As a customer you get; Tin Label What is says on the Tin in the Tin .... truly that's all you want... beans when you expect beans!”

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Posted 6 years ago

“Excellent broadband and good customer service. If your a loyal customer and are nice to them...they will offer you a good deal to stay. Tv service is ok but if your used to sky tv then you may find Virgins a little inferior!”

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Posted 6 years ago

“Virgin Media contractors damaged my drive during recent works and refused to pay compensation.”

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Posted 6 years ago

“It is impossible to contact them”

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Posted 6 years ago

Virgin Media Mobile is rated 2.3 based on 31 reviews