Virgin Media Mobile Reviews

Name: Virgin Media Mobile
Rating: 2.32

2.3 Rating 31 Reviews

29 %

of reviewers recommend Virgin Media Mobile

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2.3

Based on 31 reviews


Customer Service
Communication Channels	Telephone

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Phone:

07763176286

Email:

daniel.fernandez@virginmedia.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's unfathomable how bad customer service is, IMPOSSIBLE to get through to a human to sort any problems out and I mean IMPOSSIBLE!!!!!!!! It can't be put into words how frustrating there website is constantly telling you to just look online for solutions but when you look online it's just thousands of people begging for help with 0 solutions from anyone. Do not even attempt to use there live chat because unless you want to stare at the chat for 3 hours and wait for a human to talk to its useless, everytime I have tried live chat it ends up getting to 9pm and no one has responded then it says try tomorrow. At some points you actually laugh with insanity at how difficult it is to sort out even the slightest of issue. I honestly think everyone who was ever involved in the set up of virgin media should be hung for human rights violation.”

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Posted 10 months ago

“Probably The Most Inefficient Company I Have Ever Dealt With! I have been having problems accessing my Virgin Mobile voicemail and also no-one can call me on my phone. I can call other people and I can send and receive text messages. These problems have been going on for MONTHS. I am in EU right now. After exhausting all Virgin Mobile support options and after sending 120 text messages, I complained to Virgin Mobile CEO on 01/04/21 by email. Problems were still unresolved, even after writing to him, so I wrote again on 06/04/21. Eventually my case was handed over to the "top" techs in Virgin Mobile. I was finally left with a bandaid solution to access my voicemail and a promise that a new SIM card would solve all my problems. Needless to say, it has not. On top of that, they never bothered to send the SIM out when I initially asked. I had to follow up and in the meantime they disconnected my existing SIM, so relatives had to express mail the new SIM to me, at my expense..... But wait there is more! It now seems that the SIM card that they sent out to me, had not been migrated to the Vodaphone network, which they are now using. So now another SIM card has to be sent out to me, which they claim will solve all the connection problems. Yeah right! I have sent HUNDREDS of text messages to their support and dozens of emails, over these months, all to no avail. An utter waste of my valuable time. There's much more to add to this debacle, but really there is no point in writing it all here. Suffice to say, their support and communication in support is TERRIBLE. I was promised callbacks on several occasions and no one called me. And if they had tried to call, they could have texted me to call them back, but no, of course they did not. I have filed complaints and still no-one bothers to contact me. Terrible way to treat customrs. I have even written 3 times to the Virgin Mobile CEO and Executive Team, to try to get these issues finally resolved, on 28/06/21, 05/07/21, 07/07/21. All emails remain unanswered. I have been a customer of Virgin Mobile for as long as I can remember. Not for much longer. Virgin Mobile Reviews #VirginMobileReviews”

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Posted 2 years ago

“arrogant bombastic wont deviate from not prepared too listen while i was waiting for my turn to speak i went for a suicide is less painfull i think still will not use them even when hell freezes over should have a help for assisted suicides while your trying too get your point over wont listen or deviate from prescripted replies i would sooner be a mute than use there system”

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Posted 4 years ago

“It is impossible to contact them”

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Posted 6 years ago

Virgin Media Mobile is rated 2.3 based on 31 reviews