Vivida Lifestyle Reviews

Name: Vivida Lifestyle
Address: 3 SHEEN ROAD, RICHMOND UPON THAMES, Worcestershire
Rating: 4.68

4.7 Rating 380 Reviews

92 %

of reviewers recommend Vivida Lifestyle

4.7

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

info@vividalifestyle.com

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Vivida Lifestyle 5 star review on 15th January 2025

Olga R

Vivida Lifestyle 5 star review on 15th December 2024

Hayley T

Vivida Lifestyle 5 star review on 9th December 2024

Sheridan S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.”

Helpful Report

Posted 1 year ago

Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.

Posted 1 year ago

“Good quality, friendly coustomer service. The problem comes when you have to return it, because the postage to UK is very expensive.”

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Posted 1 year ago

“The jacket was nice and great quality but too large even as a small. I returned the item and the refund is taking forever! Never known a company to take this long.”

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Posted 1 year ago

Hello Fay, I am sorry your refund is taking a while, we are going through them as quickly as we can. We have spoken about this and refunds take up to 15 working days (as on the website) once they have passed through quality checks on receipt this end as you know:-)

Posted 1 year ago

“The quality of the swim robe was great but you got the sizing very wrong, for larger robes you need to increase the arm length significantly and proportionally. For a robe, oversized arm length is more important than too short, especially as this would make it warmer. My experience of the returns process is very poor, I returned the robe (due to the short arms) the day after it was delivered, but 10 days later and was still waiting for my refund, this has prevented me ordering another robe as I need my money back. Any reasonable clothing company should be able to turn around returns quickly, so I'd recommend you partner with a larger clothing delivery or warehousing company so you can resolve your process bottlenecks. In the end I did get my money back and also some complimentary vouchers for my trouble.”

Helpful Report

Posted 1 year ago

Hello Keith, thank you for your feedback which we take on board. Returns are received by us and then checked for quality which can take a couple of days. Refunds are then processed within 15 working days as on the website.

Posted 1 year ago

“No response to emails about refunding my return. Poor customer service”

Helpful Report

Posted 1 year ago

We are sorry that you feel your emails were not responded to. We respond to every email so if you can contact us separately we can have a look at what the issue is. Please also check your spam folder.

Posted 1 year ago

“I have ordered from Vivida on two occasions now. Both times, the items I purchased were perfect, the communication was great, the delivery times were amazing, and the service was awesome, making from ordering from New Zealand easy! Nic, Wellington, NZ”

Helpful Report

Posted 1 year ago

“Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.

Posted 1 year ago

“Love this brand. Always better and better products. 100% quality”

Helpful Report

Posted 1 year ago

“I have tried and tried to get a reply from you so I can return two items to date I have not heard from you. I now have two items I cannot use and I am £90.00 out of pocket, unless this is resolved I would never recommend your company to anyone.”

Helpful Report

Posted 1 year ago

Hello Margaret We received a message from you on the 13th December at 12.26pm which we replied to at 3.04pm on the same day. WeI directed you to our Returns page on our website where you can start your return automatically. As you had not replied we assumed all was okay. We also replied to you yesterday, again to the same email address, within the same thread. If you have any further issues please email us back on that thread and we can go from there.

Posted 1 year ago

“Quality holds up with other top brands”

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Posted 1 year ago

“Kerry is an amazing customer service person. Thanks Kerry”

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Posted 1 year ago

“This is a Christmas present but looks very nice and well packed. I like the colour!”

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Posted 1 year ago

“the lady i dealt with through email was excellent answered my emails strsight away her name was kerry .”

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Posted 1 year ago

“Really great customer service and exchange. Definitely size up!”

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Posted 1 year ago

“Excellent service and top quality, stylish items.”

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Posted 1 year ago

“Great experience throughout shopping and shipping. Extremely happy with the bikinis.”

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Posted 1 year ago

“Love the products, first time in years (or life?) I m not scared of loosing my bikini when jumping in the water while also feeling sexy! Also got my second poncho after buying my first one ten years ago, and I love the new additions from the zip pocket to the holes on the side to slide your hands and get changed smoothly.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“This is a company who cares! Great communication throughout the process of ordering and even after delivery! My towelling change robe is perfect....I can get changed without any of that awkward flashing bit you don't want to flash....and it is great quality and I love the colour too. I got the large size to be sure of coverage and it works!”

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Posted 1 year ago

“Lovely coat feels so warm can’t wait to use it in the colder months Also fab customer services wouldn’t hesitate to recommend 👍🏼”

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Posted 1 year ago

Vivida Lifestyle is rated 4.7 based on 380 reviews