Vivida Lifestyle Reviews

Name: Vivida Lifestyle
Address: 3 SHEEN ROAD, RICHMOND UPON THAMES, Worcestershire
Rating: 4.66

4.7 Rating 263 Reviews

91 %

of reviewers recommend Vivida Lifestyle

4.7

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

miranda@vividalifestyle.com

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Vivida Lifestyle 5 star review on 15th July 2023

Cathy P

Vivida Lifestyle 5 star review on 8th April 2023

Vanessa P

Vivida Lifestyle 5 star review on 20th February 2023

Amy E

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a great made. Love my cold plunge poncho. I also got swim suits and towels. Love it.”

Helpful Report

Posted 1 month ago

“The best and warmest changing robe on the market, i'd have it in every colour if I could. Also excellent customer service there was a minor problem with the zip and it couldn't have been handled any better 10/10 fantastic customer service. Will defintely shop with Vivida again.”

Helpful Report

Posted 1 month ago

“We are in Costa Rica for 4 weeks and I wanted swim wear that would look good and I could use all day in and out of the sea. The athena reversable bikini top is great for a bit of added sun protection and comfort and fine under a sun dress of t shirt too. Great idea to have two colours. The recycled swimwear is just the thing in the eco lodges of the Osa peninsula!”

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Posted 1 month ago

“A great selection of ponchos,kept me informed of my order which was delivered Promptly. Thank you”

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Posted 2 years ago

“My favorite by far! I’m sending love and kisses from Cyprus Island! 🏝🇨🇾”

Vivida Lifestyle 5 star review on 23rd May 2021

Helpful Report

Posted 2 years ago

“Love the colours and quality of the robe. I swim in the North Sea and it keeps that Northeast wind out. Love it x”

Helpful Report

Posted 3 years ago

“I absolutely love this Brand! They are always developing new products that are made from recycled plastic so that they can do something for the planet as well to save the ocean. But also how they created the sports clothing for womens. As a watersports girl a good bikini that stays in place during wakeboarding is escential! The new website looks so cool!!”

Helpful Report

Posted 3 years ago

“Absolutely love my Poncho from Vivada. Its the perfect size for me (I'm 5"3 and in the end I went for the small to medium in green leaf). It comes to my mid calf and is plenty wide enough to change under, the side slits are a brilliant idea to save any accidental flashing! I originally ordered the wrong size but my husband loved it hate one so much he kept it and I was able to purchase a new one in another colour and pay the difference really easily without further postage cost after a chat with Kerry who was super helpful. It will be perfect for slinging on after sea swimming and so much lighter than a cumbersome beach towel. I can't wait to use at our beach hut this summer :)”

Helpful Report

Posted 3 years ago

“I was so impressed I bought a second for my partner. Excellent quality and perfect for summer changing or quickly warming up after a winter swim!”

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Posted 3 years ago

“Super comfortable super service super dry super warm just super changing towels ... everybody asks😃 where did you get that???”

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Posted 3 years ago

“So comfy! Ordered a second.”

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Posted 3 years ago

“Had a great experience ordering from Vivida. They even delivered on an item which was out of stock when I ordered and not expected before Christmas. Their communication was excellent and everyone loved their gifts. Thank you, Vivida Lifestyle!!”

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Posted 3 years ago

“Love the dry robe .. the colour is amazing and recently visited Scotland and kept me very warm and dry..”

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Posted 2 weeks ago

“Vivida Lifestyle is an incredible company! They prioritize the environment and our planet's health through sustainability in their products without ever compromising on style, which is awesome. Their customer service is outstanding. When my twin sister and I asked for sponsorship for our charity marathon swim, Kerry from Customer Experience & Admin was amazing. She was moved by our story and generously donated dry robes and t-shirts! We're so grateful for these thoughtful gifts, reminders of the incredible support behind our cause. Thank you for making our journey to swimming a marathon even more memorable. We love being part of the Vivida community and think you should all join too! Georgia and Melissa Laurie”

Helpful Report

Posted 2 weeks ago

“I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.”

Helpful Report

Posted 1 month ago

Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.

Posted 1 month ago

“The jacket was nice and great quality but too large even as a small. I returned the item and the refund is taking forever! Never known a company to take this long.”

Helpful Report

Posted 2 months ago

Hello Fay, I am sorry your refund is taking a while, we are going through them as quickly as we can. We have spoken about this and refunds take up to 15 working days (as on the website) once they have passed through quality checks on receipt this end as you know:-)

Posted 2 months ago

“The quality of the swim robe was great but you got the sizing very wrong, for larger robes you need to increase the arm length significantly and proportionally. For a robe, oversized arm length is more important that too short, especially as this would make it warmer. My experience of the returns process is very poor, I returned the robe (due to the short arms) the day after it was delivered, but 10 days later and I'm still waiting for my refund, this has prevented me ordering another robe as I need my money back. Any reasonable clothing company should be able to turn around returns quickly, so I'd recommend you partner with a larger clothing delivery or warehousing company so you can resolve your process bottlenecks.”

Helpful Report

Posted 2 months ago

Hello Keith, thank you for your feedback which we take on board. Returns are received by us and then checked for quality which can take a couple of days. Refunds are then processed within 15 working days as on the website.

Posted 2 months ago

“No response to emails about refunding my return. Poor customer service”

Helpful Report

Posted 2 months ago

We are sorry that you feel your emails were not responded to. We respond to every email so if you can contact us separately we can have a look at what the issue is. Please also check your spam folder.

Posted 2 months ago

“Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.”

Helpful Report

Posted 2 months ago

Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.

Posted 2 months ago

“I have tried and tried to get a reply from you so I can return two items to date I have not heard from you. I now have two items I cannot use and I am £90.00 out of pocket, unless this is resolved I would never recommend your company to anyone.”

Helpful Report

Posted 3 months ago

Hello Margaret We received a message from you on the 13th December at 12.26pm which we replied to at 3.04pm on the same day. WeI directed you to our Returns page on our website where you can start your return automatically. As you had not replied we assumed all was okay. We also replied to you yesterday, again to the same email address, within the same thread. If you have any further issues please email us back on that thread and we can go from there.

Posted 3 months ago

Vivida Lifestyle is rated 4.7 based on 263 reviews