Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has to be the worse mobile service provider i have had any experience with. the network service is poor as well as the customer service been equally as poor. it is extremely difficult to speak to anyone should you have an issue that cannot be resolved online. when i first took out my business contact with Vodafone there were issues for almost 8 weeks i was unable to use my phone without any issues. i was told i was on the highest possible tariff which will include roaming in European countries which is partly why i choose Vodafone till i found out that s a lie as i was unable to use my phone in Spain when i made a complaint about this i was told a manager will call me within 5 working days that was a month ago till now, I'm waiting for a call back. I've just called again today, and I've been told that a manager will call me back in 5 working days i doubt very much this will take place as i was told the same thing almost a month ago i would strongly recommend to aviod this phone network/company as you would be sold a lie using this company/network has been the worse decision I've made in a long time it has affected my business and personal life in an extremely negative way. please AVIOD at all costs”

Helpful Report

Posted 2 years ago

“Don’t trust Vodafone + CityFibre on “gigafast” internet I switched from Virgin to Cityfibre due to assurances that it’s reliable from trusted friends, and the promise of symmetrical upload and download speeds. This was a huge mistake. Installation was supposed to be Monday 26th September. I cancelled Virgin that day and cut the cable so the engineers didn’t need to drill another hole in the wall. Then they said there was some sort of “gap” in the cabling further up the street to the cabinet, so it couldn’t be finished. No idea what the issue was, but whatever. It took Cityfibre until yesterday, Friday 7th October, to send an engineer out to blow the cable. I was promised that it would be arranged “within the next 10 days”, which seems mean “we’ll bother to call you to arrange the visit exactly 10 days from now, then the visit will be at some point after that”. That seemed to work, and the lights on the ONT are all green. But the internet is STILL not connected. The Internet light on the router is flashing red indicating it cannot be authenticated at Vodafone’s end. It was doing this all day yesterday. I wasted an hour on the phone to be told “everything is done our end, it can go live any time until midnight” even though it was patently obvious it would not magically fix itself at 2 minutes to midnight. Quelle surprise, it doesn’t work this morning either. I have wasted another hour on the phone to Vodafone, only to be told that it is something Cityfibre need to fix, and they may need an engineer visit. But they’re shut on weekends, so I need to wait until Monday I have been 12 days without broadband, relying on the 4G backup dongle. I have had to waste HOURS on the phone to both Cityfibre and Vodafone to find out what’s going on. And now it will be 14 complete days without broadband, assuming they actually fix it on Monday, which is seeming increasingly unlikely. No doubt I’ll be waiting another 10 days from Monday for the Cityfibre engineers to bother looking at the appointment system and scheduling me in. I am not even convinced it’s Cityfibre’s issue here, as the connection test the guy did to the ONT yesterday worked, it’s just the Vodafone authentication that’s not working. It’s definitely not the cable or the router hardware, as I’ve tested my own router (with the correct PPPoE credentials I was provided by Vodafone) and other cables. I asked Vodafone to just try resetting the PPPoE credentials, as based on other forum posts, this seems to be the solution. They flat out refused and said “the problem is with Cityfibre”. This would fix the issue within minutes, but they’re unwilling to even *try*. This constant buck passing and refusal of both sides to accept any responsibility is absolutely ridiculous. Don’t bother upgrading to Cityfibre through Vodafone if you get a circular through your door promising fast speeds, it’s probably not going to work and they’re not going to expend any effort whatsoever trying to fix it promptly. When it does eventually connect, I’m fully not expecting to get remotely close to the advertised speeds.”

Helpful Report

Posted 2 years ago

“really and truelly awful. internet is terrible- frequently cuts out, slow or just does not work. i remember having 56k moden around the 1990s and that was much better! customer services dont give a monkeys. just so, so poor. how does a company with so many bad reviews get away with it?”

Helpful Report

Posted 2 years ago

“I can't even type how bad and awful these people are. I've been completely robbed and the service is awful do NOT use EVER”

Helpful Report

Posted 2 years ago

“Signed up for 12-month sim contract in January. So this is a contract right for the sale of services right? So it should stay at £12 per month for the term of the contract? But in April, up goes the monthly fee to £13.11 with no warning. Noticing this, I called customer service just now to explain and the adviser was most rude and un-understanding. Apparently there will be a £50 charge to leave the contract now, or wait until next January! "Oh it's all in the terms and conditions" apparently! That's not what I was told when signing up, and not what I consider to be fair or equitable. Vodafone should perform their side of the bargain for the agreed fee, and if they decide to change the fee I should be able to pull out. Appalling - Avoid Vodafone at all costs”

Helpful Report

Posted 2 years ago

“My $645 refund dating back to July has still not been processed by Vodafone. Their so called, "Customer Care" is all fresh air. The Vodafone review team tell me how sorry they are. Dont believe it! They've done nothing thus far. The CareTeam actually forgot about me and two weeks later, asked how they could help. I'm done engaging with them. My next exposure of this "No Service" company is"Fair Go", then debt collection. I'll be voting with my feet. Don't use Vodafone unless you like dealing with an Indian Contact Centre. No NZ Contact available. 0/10. I've kissed my money good bye!”

Helpful Report

Posted 2 years ago

“Someone at Vodaphone has stolen my trade in phone so now i am out of pocket and thier customer services really dont care at all! they have given me some story about how it has not reached thier warehouse from thier shop!”

Helpful Report

Posted 2 years ago

“Phone trade in, ten days and still no payment,, customer services not interested, signal here is getting worse by the day...”

Helpful Report

Posted 2 years ago

“NEVER NEVER NEVER TAKE OUT A CONTRACT WITH VODAFONE. Terrible terrible customer service regardless of the geographical location of the call centre. They have no complaints procedure. When you complain all thru reply is we will give feedback to the agent. Absolutely disgusting”

Helpful Report

Posted 2 years ago

“I tried to change contracts to a new contract (same service cheaper price) but instead of changing contracts they just cut me off and said it would be 14 days before they could restore service.”

Helpful Report

Posted 2 years ago

“UTTER SHAMBLES. My vulnerable 84 year old Mum took out a contract with them for a landline that cuts out on every call. Two months after reporting the problem we are no closer to resolution. TOTALLY HOPELESS, AVOID THEM -NOT WORTHY OF ONE STAR. And to add insult to injury, they continue to take her money despite providing no service....”

Helpful Report

Posted 2 years ago

“Vodafone is now the worst supplier of service. I had 3 mobiles, broad band and and two phone lines with them, but due to the broadband being shockingly bad I’ve moved everything elsewhere. I’m now just waiting to move broadband. Worst customer service I’ve ever known. Don’t buy from Vodafone you will be disappointed. Steve G”

Helpful Report

Posted 2 years ago

“I strongly suggest you avoid any dealings with Vodafone (incredibly awful company). Provided a WIFI router that doesn't work, followed by over 25 hours of call time over various with with 'WiFi experts' with no tangible outcome and then asked to pay near 300 pounds in cancellation fees. Disgraceful scummy company, stay away.”

Helpful Report

Posted 2 years ago

“Having lost my job o asked for a delayed payment date which was agreed but they insisted I set up the payment in my card did the 25th however I was shocked when vodaphone started to charge my card £11 every few days they have taken £33 in a week now and I can not get through to customer services they just direct me to their automated payment service instead do not get involved with this bunch of liars I’ve been a long standing customer for many years and I will not be renewing my contract this time this company is an absolute joke”

Helpful Report

Posted 2 years ago

“Appalling customer service, very rude and arrogant staff. As a loyal customer of 25 years it’s time to move to another company”

Helpful Report

Posted 2 years ago

“Vodafone are con artists! You trust the salesmen/women on the other end of the phone to listen to your budgets, requirements and your needs as a customer and every time I am left disappointed. I am a long term Vodafone customer and have never been given a deal that lives up to what I’m told or appreciated as a 20+ year customer. In this current climate I struck a deal as I needed the cheapest contract as couldn’t afford the £50+ packages they where charging me which I expressed. I was offered a much cheaper deal which I was happy with, downgraded my package and my phone too. I’m now finding it’s the worst deal yet, after a year into the contract the rate has gone up £17.63 and is set to still sky rocket, I’m now paying more than what I was previously for the better package and better phone …. I hope Vodafone and the women who served me feel good about themselves, ripping off customers and taking every last penny we have despite reassuring they are doing us a favour and being helpful, knowing full well from the discussion I am struggling to pay what I was so wanted to downgrade for that purpose. I’m in absolute shock that when calling Vodafone to complain and find a solution they then want to charge me £310 to get out the deal and down grade… that was their solution, so still not listening to me. Worst money grabbing company I’ve ever dealt with. Once my contact is up I will be leaving and get a sim only plan else where.”

Helpful Report

Posted 2 years ago

“Beware NO ROAMING on basics accounts!! Beware NO ROAMING on basics accounts!! If you buy a vodafone contract you cannot do roaming for any cost. It affects the bacis accounts but I was told that you could roam abroad no problem, it was a wrong! My son went abroad and had no phone, nightmare!!”

Helpful Report

Posted 2 years ago

“Horrible People and Horrible Service, they are ruthless and inefficient, you would be crazy to go to them for any of their services. I had a phone we didn't really use but paid for 2 years until the contract ended, then we gave notice and never heard from them again until it appeared on my credit rating a bill of £73 but they had never told me when they had my email, address and phone numbers. Then I had to deal with their VERY rude customer service dept who were not interested in helping”

Helpful Report

Posted 2 years ago

“internet is slow asf”

Helpful Report

Posted 2 years ago

“VODAFONE UK SHOULD NOT BE ON YOUR LIST! SERVICE QUALITY, NETWORK QUALITY, AND ESPECIALLY STAFF POLITENESS IS ABSENT AT THIS COMPANY.”

Helpful Report

Posted 2 years ago

Vodafone is rated 1.2 based on 2,012 reviews