Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over charged for my bill, not the first time either. When I contacted Vodafone I was advised the over charge would be taken off, only 1 was so I contacted again, then was told there was no promise made to take the money off when I was advised it would be, I have a picture of the conversation and was still told I was wrong! Been a valuable customer for around 10 year with Vodafone! just goes to show they don’t really care about customers, more about the money.”

Helpful Report

Posted 7 years ago

“Very poor service, they charge you an exploitative amount of money (over £200) for going over my plan with no redress. I feel totally used as a customer. Avoid them at all costs as they don't care about their customers.”

Helpful Report

Posted 7 years ago

“Submitted a complaint via the online portal... was told they didn't have enough details and now I have to call them at a chargeable rate. Ridiculous.”

Helpful Report

Posted 7 years ago

“When you're giving a callback to discuss the tonne of issues you've dumped on me, least you could do is read the bloody file instead of making me tell the whole freaking story all over again... only to then say "someone will get back to you" and have to repeat everything all over again with the next robot person that calls!”

Helpful Report

Posted 7 years ago

“i am currently on hold and have been put on hold half an hour.. i was given an upgrade and then the next day my number was blocked for a good few hours... i have kids in school and i was only emailed by one of the moms that ure phone is coming up as un recognised. After that i found out that my numebr was under fraud check and no update was given to me about the upgrade, it was as if they wanted me to leave the upgrade. I provided them by bank statement, drivers license copy and a utility bill...the fraud was cleared, obviously there was no fraud, it was the same number, same account all the activity was happening from, Ive been with them 11 years so they should know when its fraud or not... now i have no update on the upgrade, 45 mins ive been on hold already... they have no record of my upgrade! and theyre not even talking to me, very disappointed in them”

Helpful Report

Posted 7 years ago

“Abysmal, atrocious, awful service. You'd be better off with 2 cups on a string than getting a phone from these idiots.”

Helpful Report

Posted 7 years ago

“very poor costumer service, I had 3mobile for 6 years and thought they are average, but 2.5months with VODA and I give 3mobile 5+. Paid almost £300 in charges in 2.5 moths with VODA. Extremely cheeky and misleading!”

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Posted 7 years ago

“Just a terrible company all round. Not helpful, not trained, not even competent at basic human interaction. Honestly I feel like I would have made miles more progress talking with a literal doorknob.”

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Posted 7 years ago

“Shittest network ever. Shittest customer service. Charge you for no reason. I am with vodafone for four years and first two years were fine and now is just bullshit. Please avoid taking vodafone network”

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Posted 7 years ago

“How can something so simple be so god damn hard! All i want to know is why a light on my Vodaphone Sure Signal is flashing, and why i can't connect anymore. 2 months, 19 phone calls, 8 departments, and 43 different people later, the device has died and i still haven't had any technical support from Vodaphone. I will never, ever, EVER recommend Vodaphone, and will absolutely be switching provider.”

Helpful Report

Posted 7 years ago

“I have been with vodaphone for over 20 years. I was on a unlimited call deal with both my business phones on a sim deal. I was using all my data and wanted to upgrade for more data. after explaining to the operator over the phone we upgraded and a month later got hit with a £300.00 bill thanks. called to try and sort out the problem but they where no interested. left saying they would phone me back but never did. Told me to get out of the contract i would have to pay another £300.00. I will never use Vodaphone again.”

Helpful Report

Posted 7 years ago

“If I could score below 1 I would! Not only are they really unhelpful they just want your money and don’t care about anything else. Not only did they have my upgrade date wrong costing me an extra £160 they didn’t apologise and offered me £10 back! When deciding I would actually stay with them and give them a chance they ruined it again by telling me I could keep my old number to then be told after I buy the sim only contract that I would have to give 30 days notice and won’t be able to keep my old number. I shall be cancelling all the contracts I have including my broadband with the shambles company!”

Helpful Report

Posted 7 years ago

“Worst customer service in 20 years, fobbed off, CLUELESS...met with 'errm nothing I can do'..' I don't know'..' Visit the Voda store'!!... so incompetent!! Spent almost 1 month trying to get my Samsung S6 unlocked from their network. Provided NUC code..doesn't work on its own, also need an MCK to unlock. Spent an entire afternoon phoning Vodafone..problem unresolved. Vodafone didn't have a clue what I was referring to? They even told me to phone EE for PUK..I know this would not work as the phone was locked to Vodafone network and Vodafone also told me phone Samsung to have the phone reset 😡??Spoke to Basam on 26/1/2018..clueless text me a master code, but this would reset my phone..I didn't use this..she also said she would call me back in 2 hours..no call back 😡😡. Eventually, I had to get the phone unlocked through a 3rd party @ cost, but provided an MCK and NUC with step by step resolutions to unlock..and it worked. Spoke to Mohammed today 27/1/18 to reimburse told me nothing he can do..clueless and told me to visit store. Vodafone complaints apologised for poor service and inaccurate information..but refused to redress and compensate & stated they will give me £20 'as a goodwill gesture' will not reimburse £32.39 for cost incurred to unlock with third party...rude and patronizing. NEVER use Vodafone AGAIN!!”

Helpful Report

Posted 7 years ago

“Miscommunication, Lack of response, Incorrect information sent, Careless Operatives, Cannot access my account.”

Helpful Report

Posted 7 years ago

“Regret that signed contract with vodafone. I was charged more than supposed. Stealing money from people. Customer service totally unprofessional, cannot answer simpliest question.”

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Posted 7 years ago

“Vodafone signed me up, without my consent, to a 24 month pay monthly phone contract (I had only signed up for broadband).”

Helpful Report

Posted 7 years ago

“At the end of the contract they requested their router back or be charged £72. No problem we will return it in the original packaging original cable etc, as requested. They failed to provide an address or returns bag (they say this is a must). Three telephone calls later still no bag, or address to post it to. Today a further email reminding us that we have not yet returned said router. Beware add £72 onto this contract price as they are going to take the money any way.”

Helpful Report

Posted 7 years ago

“So far 8 days after a new phone they have still not managed to transfer the old number - as was requested. Many, many hours on the 'phone, and everyone has said that they have resolved the issue - but no one does. How can 8 different people not manage to sort this? All of whom say that the previous person hasn't handles it properly but that they will deal with it. I have no faith in them sorting it out.”

Helpful Report

Posted 7 years ago

“Customer service what customer service”

Helpful Report

Posted 7 years ago

“Do not take a phone contract out with Vodafone. I have been sent to a debt collection company for a contract I had cancelled months ago. And to make things worse there customer service is terrible you can’t even get through security to talk to any one.”

Helpful Report

Posted 7 years ago

Vodafone is rated 1.2 based on 2,012 reviews