Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commitments made on call did not match service and charges that followed”

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Posted 7 years ago

“Small print not mentioned on add for "free"global roaming, it doesn't apply when on ships or ferries when your sailing between otherwise free destinations. The charge is five pounds a day.”

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Posted 7 years ago

“I needed my phone unlocked, was told to go to the shop in town. They said it had to be done on line. This required filling in a form and including an IMEI number. I couldn't find it and tried to ring them. Three different numbers and all with the same message. Finally was told by a robot that I needed a PEK number, I held on but the message said it was unavailable. Not once was I able to speak to a human. I rang my son at work and he said the number was probably on the box and it was, thankful I never threw it out. Now I have to wait days for them to do something about unlocking it. Dreadful customer service, they should be ashamed...”

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Posted 7 years ago

“Rubbish, gone right down hill. Fob you off between each other. I always thought the customer was always right!!!!!”

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Posted 8 years ago

“Oh dear ,where do I start. Changed from talktalk as I was with vodaphone mobile and decided to have a one collective account. Firstly they lost my phone number from talktalk, I was told to have a word with talktalk about recovering my number, one can only imagine what talktalk said to me. I was told at ordering that I would get evening and weekend calls with my plan, this was not the case ,however they did offer me compensation. Regarding my phone I was on pay monthly and when my contract ended I was offered a sim only account if I was happy with the phone which at the time I was, however since then the battery is failing affecting the camera. I was told when offered sim only that I could upgrade my phone at any time, not the case, they claim I am tied into a sim only contract and would have to pay or wait to upgrade. I should never have moved to vodaphone and cant wait to leave them.”

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Posted 8 years ago

“The staff member in the Vodafone shop who sold me the phone was very pleasant and attentive. He confirmed that to unlock the phone I would only need to activate it and 30 days later I could fill in the form to apply for the unlocking. I did that. And I filled in the form. I got an automated email that I haven't been with them for 30 days. I filled the form again - same response. I emailed them (hoping to speak with a real human being), I got a differently phrased response with the same contents. Again and again. And there's been no development on the issue yet! I was planning to get another phone from them. But not anymore!”

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Posted 8 years ago

“Iv been with Vodaphone for well over 10 years and majority of this time its been fine. Last month I got my daughter her 1st mobile phone as she's starting secondary school. She obviously on it all the time and apparently gone WELL over her data (£195 to be exact!!) Iv just spoken to Vodaphone and asked if they'll waiver any of it, which they cant which is fare enough as she's used it!! What is making really angry is the fact if I do a payment plan to pay off this bill in this time my daughter or 1 WONT be able to use our mobiles until the bill has been paid off. I'm absolutely speechless to be honest and the fact my bills each month are £17. Absolutely no loyalty what so ever for a customer that been with the company well over 10 years. PLEASE DO NOT GO WITH THIS COMPANY!! Just to top it off when the complaints were trying to put me through the cancellation team they actually cut me off nice!!!”

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Posted 8 years ago

“Hello, Terrible, i have been with vodafone for over 15 yrs and for the most part the service has been very good. However, in the last couple of yrs i have noticed there is a fundamantal issue. Everytime i call vodafone now (and i mean every time which several times in last couple of yrs) i have received inconsistant information from your agents regarding whatever query/issue/request i have. There appears to be little syncing of information between departments or systems or something. For example.. A few months back i started a new contract and the agent /system put me on the wrong tariff which was much less data allowance than we had agreed. When i realised a i called in and spoke to several people in an effort to sort it out (one lady even said my account was a mess! ) and was told that tariff i thought i was on wasnt available anymore and that i would have to upgrade midway through my contract if i wanted more data ..which i did..i was told the upgrade was successful..only to find after a couple of attempts on the phone with vodafone..that i am still on the original tariff with insufficient data.. Seriously what is going on?!..not just with my account. I cant blame any one individual agent as when i talk to them they seem to know what they are doing but when i then speak to someone else the system has not registered what has been done by the previous agent. I have started advising the agents of my concerns and they dont seem surprised and are not trying to help me understand where the issue lies which is leading me to believe that this is a common problem that they are just not admitting to. I will take my custom elsewhere.”

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Posted 8 years ago

“I rung up 5 weeks ago and ordered there new Fibre broadband. The agent that raised my order , raised it incorrectly. The broadband team then cancelled my order without my knowledge. This then happened again , and no communication has been made with me. After 4 weeks I hadn't heard anything so I rung up and chased this up. The box got sent out the next day , but I still haven't heard anything. So I have just rung up and there is further delay. They have now booked me in but didnt even confirm an appointment time. This is a wide appointment slot and they cant narrow down the time, but if i miss it i could get a charge. (surely they should let me know the appointment time then) How could i be charged for missing an appointment that i didn't know i had. I appreciate there wifi (no line) is a new product, but Vodafone need to give their staff the adequate training to deal with this . On my experience so far , i certainly wouldn't recommend vodafone”

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Posted 8 years ago

“I took out a two-year contract. After eight months they told me their monthly tariff would be increased which I thought would be a breach of the contract.. So I called them and asked to break my contract. They said I could not do that without penalty. So it seems they can break the contract but I cannot. Watch out at the beginning. They will give you a cheap deal to start with but check the data allowance which will be really low. After a couple of months they will tell you you are using too much data and they are going to charge you extra - a lot extra. You have been a sprat to catch a big fat mackerel. I think this goes under the heading of a con or a scam. Either way it's immoral. Don't use them.”

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Posted 8 years ago

“Been with vodafone over 30 years wont be staying. Got 3 numbers on contact 2 of which has recently been upgraded but so much hassle and false promises. I qualify for loyalty discount but on my daughter's they added 20% on instead of deducting it. They assured me my sons was discounted it wasn't. I was promised 10gig i am only getting 8gig and awaiting a management call back, promised but not yet recieved. This is the last time with this unprofessional outfit. Regards Mr Swift”

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Posted 9 years ago

“Vodafone are useless their staff do not interact with each other I had s rather unusual high bill due to my daughters over usage they were no help what so ever regarding the situation the staff just pass tiu around and I. Some cases putting the phone down on me !!!”

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Posted 9 years ago

“I have been with vodafone along time...had problem with phone in Feb ...made special journey to Carlisle store after failing to solve it using online chat support. ..three staff in store not serving anyone...they said could not help almost immediately ...didnt even look at my phone ! Very disappointed ...will review my network provider !”

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Posted 10 years ago

“Have just walked out of the Newbury store after being ignored by the 7 members of staff who preferred chasing to each other than serve me. I was te only customer in the store! Unbelievably poor customer service”

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Posted 10 years ago

“More fantastic customer service from Vodafone (NOT!). 8 Years with them but leaving after this contract”

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Posted 11 years ago

“So livid with Vodafone, received awful customer service then when try to call them all their numbers won't even connect!! awful service”

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Posted 11 years ago

“anyone else suffered poor customer service from Vodafone? rather disappointed with the latest service”

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Posted 11 years ago

“Shockng customer service from vodafone once again!”

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Posted 11 years ago

“customer service just received! Shrug of the shoulders "We've not got it, there's nothing I can do!"”

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Posted 11 years ago

Vodafone is rated 1.2 based on 2,012 reviews