Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,014 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VODAFONE! WHAT A LOAD OF GARBAGE! Their broadband and home phone service to a NEW customer is DIABOLICAL!! And to top it off, the woman who cancelled my subscription, put a cancellation on my line without telling me until the 1st of September, so now I cannot get a service from anyone 🤬 way to stick it to your customers Vodafone UK... STINKS!!! - didn't inform me I could cancel with immediate effect or get my new provider to take over the line instead. First and last time I will ever be speaking to them about anything! Engineer deciding not to turn up, original hub sent faulty, no new hub sent, no one called me back even when I arranged a call back. What a waste of space company. I feel sorry for anyone tied in for 2years. Glad I got out when I did after only 2 and a half weeks. Karma's a *****.. hope all your staff who don't give a damn about taking peoples money and setting them up for a fall get it in spades!!!”

Helpful Report

Posted 5 years ago

“Avoid at all costs or it will cost you. I’ve been a long term customer with Vodafone with 4 sims on my account. My bills sit at around £150 per month. Since upgrading with Vodafone nearly 2 years ago I’ve had virtually no service both mobile broadband and voice calls on 2 of the sims. I’ve spent 18 months trying to get it fixed, I’ve logged so many calls to Vodafone that I stopped logging the call time at 20hours. They couldn’t fix the problem but were happy to keep taking money from me. The life of the contract would end up costing me £4000. I’ve worked out that I’ve only been able to use around 3% of the data promised to me. I understand that you don’t get great coverage everywhere but I’m just not getting the service I’ve paid for. 3 months ago I bought a secondhand phone and a sim from Giff gaff so people could contact me. Vodafone have let me and my family down by not providing what they promised, their end of the bargain was not held up. If I had held payments they would kill my credit rating. I didn’t bother taking it to the ombudsman as they refuse to sign with Offcom and hide behind CICAS, so it was not worth my time. Please be aware that these guys are poor on customer service and support. Look elsewhere. To follow up on the reply from Vodafone, this is indicative of their service, they didn’t even read the review! I’ve tried for 18months! Social media team, call centres, and several stores! No one has fixed it. They are happy to take your money but can’t provide the service. Run for the hills.”

Helpful Report

Posted 5 years ago

“Joined vodafone 2 months ago and am now desperate to be let out of my contract, in the short time I have been with them they could not have been worse. They are utterly incompetent, negligent and misleading. I phoned up to enquire about phones while in the middle of the move, was offered a slight discount to switch and told it would be easy. I mentioned the move several times and was told it wouldn't be a problem. It was a major problem. 2 months later I have a fraud entry on my credit report, after being left without a phone for weeks during lockdown (they cancelled delivery without saying anything), the phone they have sent me already had a button fall off, I have been misbilled, and the delivery company shows up on different DAYS, to the wrong address, to what I have been told on the phone. I now need to send the phone back and hand over my current to the delivery company, without being able to transfer my phone data over to the new phone. Customer service has been very unhelpful, every time I talk to them something else goes wrong. They will tell me one thing, then something different happens. I don't want to talk to them anymore, I just want to give them the phone back and be let out of my contract. I want one week where I don't need to spend hours on the phone with vodafone. Tempted to counterbill for the time wasted if it would help me out of this contract. Do not choose vodafone. No deal is worth it. 3 will match any deal, provides much better service and is aware of its own internals, i wish I'd never left.”

Helpful Report

Posted 5 years ago

“Its a really third class network, my internet not even working still showing me 4g i think u have to work more too make strong network not on the advertisement”

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Posted 5 years ago

“In my both the number 9634239230 and 9717706059 network is not coming what you have done in varanasi. I have to attend urgent calls. Now the network come I will definitely port my number You peoples are cheating your customeres before early information”

Helpful Report

Posted 5 years ago

“I am using Vodafone idea postpaid internet connection.my number is 9087725142 . I am requesting to deactivate my postpaid internet connection 3month before. But they are not disconnecting and keep on generating bill to pay. I asked customer care. They are very very rude and not giving proper response.. looks like they wanted to drag time to generate bill every month.. their ultimate plan should be like cheating me by generating bill every month, not processing my request. Looks like they are not running internet proving company..they behave like cheap fraud, cheaters, smugglers. They are even not listening to my query. They don't know how to treat customer. Till now my internet connection is not deactivated. I am feeling frustrated..I prefer everyone please don't go with cheating Vodafone idea internet... They are fraud.. they will cheat you for money..”

Helpful Report

Posted 5 years ago

“Very poor internet connection. still hoping for some miracle.”

Helpful Report

Posted 5 years ago

“Hopeless service.... Frequent call drop ..... Not recommending to anybody.... Im going to port my 6 connections to other operator”

Helpful Report

Posted 5 years ago

“Worst network worst customer service”

Helpful Report

Posted 5 years ago

“Work network, worst customer service”

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Posted 5 years ago

“Awful. Simply awful. Charging a 30 day cancellation for a 30 day rolling contract. Sending debt collection letters.”

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Posted 5 years ago

“THEY ARE NICE IN THE SHOP, EASY TO JOIN BUT LIKE A SNAKE NOT SO EASY TO LEAVE . THEY WILL BITE YOU . NOT LET YOU LEAVE AND TAKE YOUR MONEY. AND SEND IN THE DEBT COLLECTORS ANT TAKE YOUR BELONGINGS . A NASTY COMPANY .”

Helpful Report

Posted 5 years ago

“Do NOT under any circumstances buy ANY product or service from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey. Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are. PLEASE do not use Vodafone for anything. Use any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful! Poor customer service and when I Am finally told Managers called Praviz and Aarti Will call me back within an hour they completely ignore my request and do not call me back at all. Vodafone you will be hearing from the ombudsman for the 2nd time already”

Helpful Report

Posted 5 years ago

“Very poor service.I got recharged my phone of Rs 599/-. The next day my balance was showing 0.29 paise without use and no data was available on Vodafone numbers.No person was available on any number and ultimately issued email.Let us see?”

Helpful Report

Posted 5 years ago

“They don give your money back.I ordered a sim card i cancelled it in 5 days.i didnt even open and use the sim.They dont have the 14 days cancellation rule. I have to go to the bank and stop them charging me Rubbish company”

Helpful Report

Posted 5 years ago

“issues of network,(Sillarahalli Post,Pappireddipatti taluk,dharmapuri Dist-635303,Tamilnadu) here Blady network destroyed Vodafone”

Helpful Report

Posted 5 years ago

“Rubbish. Left hand doesn't know what the right hand is doing! Husband offered PAYG monthly deal which didn't appear on his account but money still going out of bank. Shop couldn't find any trace of this new contract. Phoning customer service got us nowhere. Still paying for something he isn't getting. Bit like banging your head against a brick wall.”

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Posted 5 years ago

“had a probelmm regards accessing my account - two days of problems with two voidaphone advisers who do not know what they are doing - needed a code to clear, sent by text - insist I needed a mobile phone - there own poilcy states they can send a text to landline - they can indeed, my BT landline sends/accepts texts - they would not do it poor service - incompetent staff - hell bent on selling there own mobile products and non recognistion of other providers - wont be renewing vodaphone as my Ip when contract expires”

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Posted 5 years ago

“Rubbish customer service from your business new connections team and more specifically Mary who hasn't called back despite promising to and my leaving several messages chasing her. No excuses for rubbish customer sevice.”

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Posted 5 years ago

Vodafone is rated 1.2 based on 2,014 reviews