Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company EVER, who could not even cancel my monthly phone contract on the date that they promised and then would not even answer my emails or calls. When I spoke to Live Chat, as soon as I complained the Chat was disconnected. Vodafone DO NOT EVEN DESERVE A VERY POOR RATING AS THEY ARE EVEN WORSE THAN VERY POOR!!!!!”

Helpful Report

Posted 9 years ago

“Horrible experience bein with vodafone. They overcharge and costumer support promises to refund you but they never do. And next month again overcharge!!! They are a nightmare. Worst decision of my life sifning with them”

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Posted 9 years ago

“Worst company ever in the history. They don't care of customer, annoy customer , incompetent people within the company . I am going through a horrible nightmare experience with this company.They accidentally de-activated my line and its been 6 days they could not re-activate it. Useless people. If you deserve peace of mind avoid this company at all cost.”

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Posted 9 years ago

“Totally impossible organisation to communicate with - bit pathetic seeing as it is a allegedly a communications company! Can't access my account on line and every time I get to live chat or speak to someone they cut off. Can't wait for contracts to expire so we can go to another provider. Nightmare company.”

Helpful Report

Posted 9 years ago

“Customer service is awful and extremely high waiting times. Lies and no records of calls. No-one calls you back, managers refuse to speak. Never used to be like this!”

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Posted 9 years ago

“Vodafone UK is the worst service provider you will ever meet. I have discovered that 4 months ago they have added another contract on my account without my permission and they have successfully charged me ever since. Almost 5 months later to this date, this issue is not resolved even after tens of chat sessions, customer service calls and visits in the local shop. I still have to pay for it until it gets sorted. They will just lie, lie and lie. If you can...STAY AWAY. Any other provider is better”

Helpful Report

Posted 9 years ago

“I have been with vodophone 10 year and have 4 lines with them totalling 110 a month. I had a problem with my bill last month, must have rang customer service 50 times to try sort it out. Went to the shop who were in my favour and they tried to sort it with customer services, still no joy. Put in numerous complaints to which I'm still waiting on a response a month later.... I will be cancelling all of my contracts as soon as possible. Appauling Vodafone, I work for the nhs and if we treat patients like this we would be struck off!!”

Helpful Report

Posted 9 years ago

“Leaving Vodafone UK just 6 weeks after joining! After messing up my direct debit (causing me to lose £35 in interest) they then locked my phone for an afternoon, then a few days later left me without data for a week and a late payment fee! Several phone calls later, no data. Now left with a HUGE termination fee! Abysmal service! AVOID.”

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Posted 9 years ago

“The poorish company i have ever dealt with, went to vodaphone shop with a account problem as my daughter has been over charged and sold self she does not require , shop said cant deal with it ring customer services , customer service said not there problem go back to shop , happened many times , ask for manager to ring back , no one rang , wrote a complaints letter , did not deal with complaint reckons , i should ring another number . no one at the companies will answer any of my question . Customer service they dont know the meaning of the words . Suggest do not do businbess with them !”

Helpful Report

Posted 9 years ago

“don't ever go with Vodafone. They took four months to set up a direct debit, in fact Santander set it up from their end in the end. We lost interest as it was linked to a 123 account. Vodafone admitted they were wrong still did not refund the late payments they charged. Have also been charged for calling Personal Roadwatch at £25.58. The call was never made. I was promised two call backs by managers, no calls. I have written, posted recorded, twice, replied to one but not the second. They have admitted they are in the wrong but still they will not refund any of the losses. Please do not end up wasting the eight hours I have spent on the phone trying to get through. Small claims court here we come.”

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Posted 9 years ago

“Should have a no star option”

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Posted 9 years ago

“I have been a vodaphone customer for many years with no problems, but I went in to my local shop in Mersey square stockport this morning to ask for a little bit of help on changing my tone on texts as I have hearing problems, the guy I spoke to just looked at me and said google it and sort, how rude is that.”

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Posted 9 years ago

“They disabled my SIM when I was in the US. Took me 5 days to get it fixed, that was the easy part. Getting compensation was like sticking pins in my eyes. The call centre staff (S Africa and Egypt!) have no authority to authorize payment and keep scheduling management call backs. Most times these do not happen so you have to recall and its groundhog day all over again. Every time I call they start to deny they disabled the SIM yet 8 calls ago they admitted it. Currently on 36 minute hold to talk to someone about cancelling my contract. I think they person just put me through to a closed call centre to get rid of me.”

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Posted 9 years ago

“I have never experienced such atrocious service as I have with Vodafone. Never Ever!!! since Day 1 there have been problems - mistakes with billing, that take days and days and days to resolve, inability to access my account, which I am now 4 days in with repeated phone calls and no end in sight. They promise to call back, but never do. Clearly this is a systemic problem and lie on their part if you read all of the other reviews here. I won't bore you with the details, but STAY AWAY!!!! I just hope i can survive the year until my contract is up. I tried to cancel but no-one answers the phone!!! I was on hold for over an HOUR!!!!! Shockingly bad service.”

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Posted 9 years ago

“My 7 year old ran up a very high Bill on the roaming Internet charges without my knowledge. Phone many times to ask them to negotiate and reduce the bill as it was my 6 months wages the bill ran into within a few hours whilst I was taking a nap! They would not budge or reduce it by a pound. Even though I've been a customer for 25 years!!!”

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Posted 9 years ago

“Worst company to be with... hate it and I can't wait to leave this company can't wait till my contact ends been with Vodafone for 1 year and seriously ever since I have been with them it's been a big headache... ever month I will call them about a problem specially them adding on to my bill making it go high... putting a bar on my account can't make no calls can't send no messages even after me paying my bills every month it's disgusting WORST WORST WORST company to join I advice everyone not to ever go with voda!!!!!!”

Helpful Report

Posted 9 years ago

“Probably one of providers who does not cap data internet data. Their app does not show correct usage. They push people to pay extra bill for data usage. Tricky and dishonest system to their costumers.”

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Posted 9 years ago

“Customer service abysmal..attitude almost discriminative. Rude. Obnoxious...i cld go on but had at least two hours today trying to explain to rude customer service assistants. I cant comprehend how entirely useless and rude they were. ESPECIALLY Jason”

Helpful Report

Posted 9 years ago

“I am currently 1 week in, trying to resolve a complaint with Vodafone and I can honestly say it has been the worst experience I have ever had dealing with any organisation. On Monday I started to receive strange calls from people telling me my mobile number was calling them multiple times, which I of course reported to Vodafone. After speaking to a rude and slightly patronising member of staff about my issue, I was told that a Manager would call me back within 24 hours. While this was far from ideal given the fact that my phone number was clearly being used by a third party and I was receiving multiple call backs an hour, I agreed, mistakenly believing they would prioritise an issue like this. I also went to the local store, who could not assist but did give me a new SIM number just in case (it did not make a difference). After spending my day apologising to strangers who were receiving 6 calls an hour from my number, I decided to be pro-active and went on live chat. Mitesh tried his best to assist but could only suggest I removed call divert (which was not the cause) and then escalated to the fraud team, which would take 72 hours. Calls started in the morning again, with people now phoning back about double glazing sales calls they were receiving, again from my number. One lady had innocently sent me all her personal details by text message, which was concerning, as at this stage we had no idea if my number had been hacked. I called the lady back to warn her of the situation but this was now taking a lot of time up screening calls and apologising to strangers for the inconvenience. As my promised call from the manager never materialised (this has been a theme), I called the customer services line again to discover my initial call had never been escalated to the Manager as promised. Thankfully I had been proactive in the interim, otherwise I would have wasted 24 hours! After a long conversation with the advisor, where I had to explain myself several times and pretty much threaten to leave, it was suggested they block my line and I take a temporary number till the issue was resolved with the fraud team, which would take up to 72 hours from the second time I logged the call. While far from ideal, I could see no alternative in the interim and so let immediate family know my new number while waiting for a call to say the issue to be resolved. The following day I received a text to say no fraud had been identified and to call the CS Team to discuss anything further. My heart sank. After 1 hour and 20 minutes, in which I spoke to every department and explained my issues multiple times, I was told that the number change team would call me and would be able to explain if the issue had been caused by my number being accidently recycled.(The number change team are yet to call me). Shortly after this call I received a text message, with terrible spelling errors, to suggest I block future nuisance calls with an app (this would mean inputting 14 numbers a day) or to change my number, which Vodafone would do. No explanation of what had happened, why or an attempt to resolve? They also sent a customer satisfaction survey, which I responded to extremely honestly. That evening I called again and was told that even if I wanted my number back I could not have it, as they had already re-allocated it. How could this be if they had an unresolved fault on the line and also without my permission. I was very cross and asked for a Manager to call me back (none are available in the evenings apparently). I was assured this would happen in the morning. By this stage I fully believed Vodafone had no interest in helping and wanted to another company to pay my £45- £75 a month bill to. As expected, no manager called me back but I did receive another mis-spelled text in which I was told my complaint was resolved, as I had agreed to change my number and the calls had stopped. As I had only ever agreed to change my number temporarily while Vodafone investigated and the only reason the calls stopped were because they blocked the line, I did not consider this resolved. Why should I be forced to take a new number with all the hassle that entailed, without anybody explaining to me what had happened (which I now strongly believe is Vodafone's error). Since then I have spent nearly every day in some sort of communication with Vodafone. The conversations are always long, involve promises to call back which never materialise, don't explain the situation and focus on accusing me of lying when I say I never agreed to a permanent number change. It has also been suggested that perhaps my friends were playing a prank on me? The most recent call was a voice message to confirm that I can't have my old number back due to it being re-allocated (again, how when there is a known issue? and also if somebody else owns it, why does it not ring when called?) Vodafone have never once offered an explanation, never admitted they don't know what the problem is or as I suspect, are refusing to tell me. They have forced me into a permanent number change and have cost me countless hours in calls/Emails in a futile attempt to get somebody to listen. I am preparing to call again tomorrow, but it is a real test of endurance and if you want good service from a provider, who has an interest in resolving your issues or at least valuing you as a customer, definitely avoid Vodafone.”

Helpful Report

Posted 9 years ago

“Useless and unhelpful staff, poor signal. Complete and utter rubbish service and network. Will never use Vodafone again”

Helpful Report

Posted 9 years ago

Vodafone is rated 1.2 based on 2,012 reviews