“Chinese and Eastern europeans all working together to scam money from people who believe this site is going to be the same as ebay and Wish etc. Don't be fooled. Don't part with any money via card or even PayPal. The free gifts and cheap deals they show and offer are a scam. You will never get your free gift or possibly the cheap deal. Like wish, they pretend to offer value deals, though if you look at anything which seems to be a bargain, it turns out it won't be as the postage usually covers the cost. Vova is even worse as they have no 24hr customer service and the refund policy is terrible. To Thursday I'm still waiting for my refunds to go back into my account after joining the site I was awarded diamonds. I used them as well as money to purchase a freebie. I was told the following day, the order was cancelled and I'd get a refund within 14 days. Still had no refund. These guys think they are clever, they are just fraudsters. Don't believe the pictures.pure lies.”
“They are scammer,they get the money i pay,but they cannot refund?that money i borrow from my friends,i dont have work now,?thats too bad,they dont like to refund my money,they just getting ,and using it,go to hell,this is scam.”
“Very rude and bad service. They failure refund request many times while there is an issue so scamming peaple very easy.
You should definitely pay them with PayPal only.
I had an issue and they kept refusing to refund so i had to contact PayPal. And because i did that they blocked today to acces few things like check in to get coins.”
“started looking at a product. Unfortunately for me, i entered my card number. I did NOT confirm any purchase with them or my bank because I almost immediately cancelled the whome transaction. Yet, approx 1 month later, FRAUDULANT transations of R 4118.22 and R 3877.97 (not even to do with first cancelled purchaed that was a very small amount). Were done on my card. According to the bank's fraud unit, they also tried to do a transaction of over R8000. FRAUD is a criminal offence. I work VERY hard for MY money. Now I have to pay more because VOVA is not legit. I am sure I am not the only one this happened to.”
“Dont be fooled by this site the stuff is rubbish,they dont refund you,you cant claim the free prizes it doesnt work(it works well enough if there taking your money)you cant contact anyone 24/7 support 😕😠my arse is it,theres no customer support its a joke,steer clear!”
“Order an item never received it and your customer support is a joke you won't give people their money back, huh I showed my bank the attempts of trying to get a refund and they agreed I in fact got my refund they took if from you by force maybe next time you'll you will assist your customers.”
“Very disappointed I had ordered a perfume about 2 months ago still haven't received anything no tracking number no nothing has taken the money out of my bank account since no didn't receive my order very disappointed u would want my money to be refunded......”
“I ordered a item and never received any tracking information despite the money being taken from my account, when I made my first purchase via the vova app I received a message stating that I could not proceed with the order until I sent a picture of the front of my credit card, I have been in touch with the company via email and to date have not received any answers, I will be going to my bank to change my credit card details as soon as possible, to say I'm not impressed so far would be a under statement.”
“Biggest spam ever. Sent me a piece of garlic instead of what I ordered, not to mention customer service is a joke. It’s automated messages and they don’t read anything as they reply the same things over and over again. Been arguing for nearly 3 weeks now!! About outrageous things on my behalf and they’re still sending me emails lying! This is the worst worst worst”
“i booked a mobile which is got duplicate product...which is completely fake and not working. the post man also charged Rupees.1797 from me. please refund my amount including 1797 rupees.
vova shows me that Your refund application will be reviewed within 1-2 working days. but 5 business days are completed i sent lot of mails to vova still no response from vova even i checked spam folder also no reply from vova. what i have to do now please help me any one. Can i file complaint against this fake app”
“Well first its waiting over 2 months for your package a then find they did ship it then ask for refund then wait another 14 days to get just imagine if they did this to 100, ooo people the interest rate on that it would benefit that company”
“I made an order in july , they took the money from my credit card and i never received the products . the order still says pending although they already have my money . and then you cannot contact the company . will never order again ,”
