“Awful company that advertised good items and send you bad quality items that say the wrong thing . Impossible to get a refund will have to tell my bank as it’s illegal for them to sell anyway”
“I would give this company no stars if possible but you can't
Total scammers and a disgrace of a company I don't actually think they are a real trading company who claim they trade out of Hong Kong
Ordered some items, never arrived months later and even though Vova advertise you get a full refund they deny you the refund and don't allow you to apply for the refund
Beware this imaginary company you won't get your goods and you won't get your money back”
“Ordered product in June. Received Order confirmation ID and payment receipt. In August still not arrived so tried to access website but It would not accept my login details. Contacted Vova ‘customer service’ via email to ask for status of order. Given the runaround and stalling requests to kept getting told reregister my details on their website and try this and try that etc etc. They then advised that they had no record of order. They asked for screenshot of Order ID. Sent, but still given runaround. Luckily was able to get refund thru PayPal complaint process. Avoid this site as it does not appear legitimate.”
“Ordered 2 items that were too small, contacted customer service and was advised to apply for a refund, which I did and then they promptly refused. After telling them numerous times that I didn't want a refund and wanted to exchange for a larger size, they then tried running me through the refund route again. Finally gave up. Abysmal company, will never use again”
“After waiting two months, only poor quality counterfeits come to me, so they return the money since it is a crime for them to sell counterfeits and they tell me that I have to send the products and I pay for the shipping when the fault is not mine! I do not recommend this page to buy anything”
“Thieves !! There should be an option to give no stars or a minus/negative rating , my wife ordered 2 items from here ( 2 pairs of trainers ) , both ordered 14th April, around 15 days for items to arrive , still haven't received items, we have contacted the seller on a couple of occasions who told us to wait till the 2nd of July , brushed us off basically, so we contacted vova via email at least 15 emails sent , only answered our emails about 3 or 4 times , saying to wait up till the 2nd of July again , another reply gave us a phone number which isn't a real number it does not work when you try to contact on the given phone number, and on another response from vova was saying that we aren't entitled to a refund , our refund hast been approved, now why would anyone not be entitled to a refund for something they have paid for and not received the items. This company is terrible , unhelpful and a complete scam , they are taking payments from people and not sending the goods/items , it's blatantly stealing people's money . This company ( if you even call it that ) should be closed down there web address should be block and any ads removed and blocked from all platforms and social media sites , Facebook, twitter etc should all be removing these ads from their sites and putting warnings out to the public to avoid this company . I hope that we do get this rectified and be an end to it but we won't hold our breathe .”
“My order never arrived, requested a refund and declined asking me to wait a little longer. Which I have and still nothing, suddenly all emails I try to send are being rejected. So no item and no refund.”
“Don’t buy from here. Received an empty parcel and refund failure. Plus, can’t get full refund for an item I purchase (reason the sellers is out of stock) because I’ve used coupon during checkout. Ridiculous. Not my fault the item is out of stock.”
“What a bad company awaiting 4 items now into 7 th week got a feeling a big con so please watch out don’t use this site !!!!!!
Would share photo back nothing came to take photo of .”
“They don't live up to their refund guarantee for items not delivered. They don't respond to e-mails. There is nothing you can do and they know it. Wouldn't surprise me if they are now just creating fake sellers. Pay a few pennies more and stick with better known and more established sites.”
“Not even worth of one star. Items never arrived and they don’t answer customer service emails. The site states that I received them ??? Refund gets cancelled or pending. They basically cheated me for 120€ as I received nothing. DONT waste your time and money on this site as it’s clearly a scam.”
“ordered four separate items from these people. expected delivery date was the 10th june and nothing, no contact from them, no replies to my email. no refund nothing. absolute joke. do NOT order from these people.”
“I’ve been waiting nearly a moth to get my stuff and when I track my package it says it’s arrived in HongKong when it said that last time....
yet I still haven’t got my packages”
“I've ordered several things totaling close to $100. I paid shipping to receive items faster. Shipping deadline has passed. I've recieved no items I ordered plus can't find a way to talk to anyone there. Very hard to get a refund. Total rip off. Waste of my time, money and my patience. Never shop there or waste your time ECT.”
“I purchased hair from this company and was extremely disappointed with what I received. It took over a month for the order to arrive and when it did it the hair looked nothing like the picture. It was the wrong hair altogether. To make matters even worse their customer service is nonexistent. I sent three emails and have not received a response. My order number is Luc-11391. Please refund me my money!!!!! Horrible company do t order from here.”
“Vova is too bad had so many bad experience with them. The service they provide is so poor . Many times they mark order as received while they never arrive, or when you have an issue and you request refund they always do request failure! Last time i had received an defect item they made my request pending return! They said in email that there return policy is that i have to ship self the item back to china on my own cost! And when they receive they will refund! Such a big scam they do so uggly to customers. Opend a case op PayPal.”
“I didn’t receive my order so I asked for a refund and it’s almost a month now and I still haven’t received my order or refund, but my account say they have issued a refund already.
No one to talk to, soo annoying.”
