Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 15,902 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 15,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love my Vuori clothes! The 2 stars is for the Woodlands, Texas store that I recently visited. This is my second time in the store and both times were not good. On this recent visit (which is the same thing that happened the first time) my husband and I walked in, there were 2 ladies (one which was the manager Dez, I later found out) standing behind the counter talking amongst themselves and scrolling on their phones. They didn't look up to even say hello, welcome in, let us know if you need anything. I proceeded to look for what I needed and headed to the dressing room. As I walked past the ladies, neither one said a word to us. I made a comment to my husband, "I wonder if they have self checkout as well since we aren't even being acknowledged." After Dez heard my comment she then came into the dressing room to see if I needed any help. We tried to explain to her how we felt. She let us know that she is not that kind of person that asks people if they need help and welcomes them. She should not be in this business! I had 2 shorts to exchange and she did help with that. She got better after we voiced our dissappointment in her store. I shop often at the Del Mar Vuori store and they are always so attentive and helpful. I have to drive 30 minutes in Houston to get to a Vuori store and I shouldn't be treated this way.”

Helpful Report

(The Woodlands - 6096) - Posted 5 months ago

“Great customer service.”

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(Forum Carlsbad - 6044) - Posted 5 months ago

“Shop and staff were lovely. Disappointed in the selection of men’s L Banks shorts. I’ll shop online in the future.”

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(Bethesda Row - 6039) - Posted 5 months ago

“Fits perfect, very soft & comfortable. I have them in the wash right now so we'll see how they come out. I have them on the delicate cycle. My husband thought they looked wonderful on me. I'm looking forward to wearing them on a long overnight flight this fall.”

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(Bridgeport Village - 6070) - Posted 5 months ago

“The team is amazing and the energy in store is great!”

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(Century City - 6040) - Posted 5 months ago

“Great clothing for fitness and lounging. I wish there were more Petite sizing options. I also really appreciate the return policy.”

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(City Creek - 6021) - Posted 5 months ago

“Happy with everything”

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Posted 5 months ago

“Love the quality of these clothes. The staff at the store are also always so kind, helpful, and inviting!”

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(Domain - 6018) - Posted 5 months ago

“The shirt I bought fits well and is extremely soft!”

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(Kierland Commons - 6012) - Posted 5 months ago

“Great help in the store and with shipping.”

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(Eton - 6093) - Posted 5 months ago

“Vuori is my favorite brand of athletic and casual sportswear! Great styles and selection of colors.”

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(Forum Carlsbad - 6044) - Posted 5 months ago

“Love the southdale store! Everyone is so amazing there!”

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(Southdale - 6090) - Posted 5 months ago

“I went to exchange the size and employees were so helpful.”

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(Galleria At Roseville - 6077) - Posted 5 months ago

“My favorite pants! So comfortable and versatile!”

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(Fashion Valley - 6042) - Posted 5 months ago

“I was able to return a jacket for an extra large and also purchased some pants for my son”

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(Oakbrook - 6053) - Posted 5 months ago

“LOVE my new Daily Speed Short. Riviera Blue is my Spring color!”

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(Abbot Kinney - 6010) - Posted 5 months ago

“Ricky the store manager at Century City was absolutely fantastic. He is the consummate Vuori brand champion and deserves all the praise and recognition and promotion you can offer.”

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(Century City - 6040) - Posted 5 months ago

“Love my Vuori clothes...just wish the price point was a little bit lower!”

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(Mall At Millenia - 6100) - Posted 5 months ago

“when you send you have to be more consient aboput the planet and send less waisted, less plastic, less paper, no mathre if its recycle”

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(Aventura - 6047) - Posted 5 months ago

“The two gentlemen that assisted me were so great. Very polite, professional, and actually helped.”

Helpful Report

Posted 5 months ago

Vuori is rated 4.6 based on 15,902 reviews