Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 14,995 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 14,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the clothing. So comfortable and with a simplicity style that still comes across as stylish.”

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(Vuori - Online) - Posted 1 month ago

“Perfect great job. Love the store”

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(Montgomery Village - 6097) - Posted 1 month ago

“I was upset to learn that the pants my husband wears was discontinued. The salesperson was very helpful in finding pants very similar. He made sure I was satisfied, I was impressed.”

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(Manhasset - 6049) - Posted 1 month ago

“The Strato Tech tees are very inconsistent with sizing.”

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(Vuori - Online) - Posted 1 month ago

“Less cropped tops please”

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(Vuori - Online) - Posted 1 month ago

“Loved my new set!!! I’ve gotten so many compliments on them!!!”

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(Vuori - Online) - Posted 1 month ago

“Hi Vuori Team, I am writing to share my frustration regarding your price match policy. I purchased a jacket on 4/24, only to see a 15% Mother's Day discount shortly after. I visited my local store hoping for a simple price adjustment. While the staff verified my purchase in your system, I was told that because you have no price match policy, the only way to get the discount is to physically bring the jacket back for a return and repurchase.”

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(Vuori - Online) - Posted 1 month ago

“Love the rain coat. Perfect for rainy games and errands and enough room to layer underneath.”

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(Vuori - Online) - Posted 1 month ago

“Your products are a cut above.”

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(Vuori - Online) - Posted 1 month ago

“It was a gift. The recipient said he liked it.”

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(Vuori - Online) - Posted 1 month ago

“This was a very, very frustrating order. I originally placed an order for myself and gifts for my wife on Mother’s Day. A day before my order arrived, my wife hinted that the Vuori tote for Mother’s Day would be nice. I contacted customer service and was told it was “against company policy” to ship the tote after an order has been placed. So, instead I returned the full order and placed the exact same order to receive the tote. Then I was shipped someone else’s order. I contacted customer service again, I didn’t get a response back until after mother days. And THEN by that time one of the gifts for my wife was out of stock. So the end result, was multiple orders, multiple returns, extra shipping, restocking, a disappointed spouse and lost revenue all due to “company policy”. I have been buying Vuori since it was only available at REI. I loved the brand and have spent thousands with the company. This was incredibly frustrating and really disappointing from a brand that I have really liked for a very long time. I know these feedback forms often go nowhere but I’m highly confident it would not meet Vuori’s expectations and a clear example of what happens when formalities/policies get in the way of customer experience. Vuori is decidedly a different company than it was 10 years ago.”

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(Vuori - Online) - Posted 1 month ago

“I bought size Small and something is wrong because the shorts fit loosely as compared to other Vuori shorts (same model) size Small that I have and fit perfectly.”

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(Vuori - Online) - Posted 1 month ago

“See support ticket - will not be a returning customer”

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Posted 1 month ago

“Good product”

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(Vuori - Online) - Posted 1 month ago

“Excellent customer service!”

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(Chandler - 6087) - Posted 1 month ago

“The employee are as excellent as the clothing.”

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(Old Orchard - 6036) - Posted 1 month ago

“I love Vuori! Vuori has become my favorite brand due to the quality, fit and comfort. I also love the colors and matching sets. You’ve got a customer for life!!”

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(Vuori - Online) - Posted 1 month ago

“Return and new order taken care of with out any problems. Professional customer service person did excellent job.”

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(Vuori - Online) - Posted 1 month ago

“Great experience! Great range of sizes and styles. Team was very engaged!”

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(Cabazon Outlet - 6028) - Posted 1 month ago

“quick shipping band a really stylish and useful jacket”

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(Lynnfield - 6075) - Posted 1 month ago

Vuori is rated 4.6 based on 14,995 reviews