“HORRIBLE CUSTOMER SERVICE.
Bought at a convenience store away from home and it never worked. Contacted customer service and they gave me instructions for sending in copy of receipt and photos, with the understanding that i would be sent some type of coupon to get a replacement.
They never sent anything so I contacted them again and resent the requested info. Once aagin, they never sent me anything.”
“in Oregon it's over $30 for 4 of these pods. 50% of the time they are dark brown and not usable. WTF. I guess I should expect this from the company that hooked millions on nicotine. why would they care if quality control is trash?”
“I have using this product for 2 ish years, but am going to have to find something else. The quality of the pods have become terrible. They are extremely dark in color and they taster terrible. It’s not a random store either,I have gone to multiple and one in the package of 2 might be usable.”
“Used for three years but past ~ 4 months the product is TERRIBLE!
All pods stopped working when they were half empty. I called to complain and returned 20 faulty pods and received a check for 26 dollars. I will never waste my money again on this product again. Try GLAS as it’s very reliable and the flavor is great.
Greg MacIsaac MD”
“I keep buying packs and there is always at least one pod that doesn’t work !! Wasting money and no way to return a full pod even though it doesn’t work”
“Averaging only 3 pods out of every 4 pack that I buy; that's throwing $9 away, because 4pks are anywhere from $35 to 37 now! Major ripoff. A store clerk literally just opened up several pks, without me asking her to, to find some that weren't leaking or dark brown (which doesn't work well, doesn't last, or tastes aweful). That's how many complaints that store has gotten.”
“Brought a pack of four, first one didn’t work (threw away) put second in device, didn’t work. Brought new device (still didn’t work) tried third again didn’t work
Called customer services . Told they would refund me $7 for the pod still in the packaging. But to get it ……
Drive to post office (2 mile drive, I live remotely) pick up what they send me, package pod and box in envelope and post . Wait an eternity to see if I qualify for a refund then maybe I will get one for $7
The box cost $30+ they didn’t work,
I’m not going to drive 2 miles, do what they want, drive 2 miles home and then not get refund on the whole box that didn’t work. My time is more valuable
I use a pod a day and have done for years!!!!
I’ve spent a lot (A LOT) of money with them. And they don’t want to refund me the money or in the least send me some coupons????
Oh well you have lost my business for ever
Guess they prefer to miss out on thousands than do the right thing when their product doesn’t work
Goodbye Vuse, hello another brand”
“When the pods are good, they're very good. Unfortunately, they're bad 90% of the time! The company does not reimburse you for the bad pods unless you have the packaging, receipt, a stool sample from your dog...
I've never imagined that a company was such terrible quality control can survive, but somehow they're doing it. Maybe it's because the price has more than doubled in the last year and the quality has sank too well below acceptable.
These pods are the most inconsistent product of any kind I've ever experienced in my entire life. How does a company survive one more than three quarters of their product are defective? If you're buying four pods, you'll be lucky to get two good ones. The rest will be burned black and taste like you're smoking a chimney.
They do it intentionally. They know they have this problem and they continue. They know they can easily solve this problem by adding a little piece of transparent plastic to their packaging where people can see the product before they buy it. If they did this, nobody would ever buy their product again and they would be forced to make changes. They know this is the case because I have brought it up to them and made the suggestion. They pretty much telling you that they don't want you to see what's in the package because they know it'll put them out of business.
What would she do is stop buying all products this company makes whether they are a vape or not until they get it right. These people aren't even trying. I think it's because many smokers are such things, but they will smoke the garbage that vuse puts into these boxes.
Overall, from now on, if I can't see the actual liquid in the pod, I'm not buying the product.”
“Way to go! Your brown pods in every package made me quit!!
Tired of wasting my 💰! Your quality control is really bad! And you don't fix the problem. The stores blame you , and you blame the stores and the consumer is left holding the brown vape pod. So thanks again for making it easier for me to quit once and for all!”
“I've used these for the last 2 years and Something has changed. The price sky rocketed and the quality went down the drain. Their Pods leak more and are not a good liquid quality (like the use to be). The last few times I've bought the 4 pack, half if not 3 quarters of them had already leaked (in the package). I'm done buying them. Don't waste hot time with this product.”
“Vuse pods suckkkk now! You spend $26 for a 4 pack that are 99.9% dark brown when they should be light and almost clear! You might “like a 1% chance” get a normal pod, but usually not! The pods taste gross and leak.. Sometimes they won’t even hit. I am not using them again. Tired of wasting money on tar looking pods. Customer service don’t do anything! Send coupons and it’s buy 1 get 1, which is stupid!! I will be switching to something else because this has been going on way too long. Pretty sure I have asthma from their nasty quality now. Never again..”
“Vuse sucks am done buying from this company. They lie to me that ill be getting a check for all the bad packs i purchase even wen i send them photos and details of each pack few months later called back for an update on when i was going to get my check was told that they dont have any information regarding my complain and no ticket wtf fk u vuse”
“I stopped buying vuse. Almost a year ago becauseost of the pods were burnt.i did buy a 2 pack last month. It was fine.so today I bought a 4 pack. All of them are burnt... ALL 4 look like used motor oil.I looks like vuse is not ever going to correct this long existing problem .I had called customer service last year and was told this was a cosmetic problem and to try using them.You can't use them they don't draw very well the taste is awful and they make you cough.there we're so many complaints already about this so I am shocked that no improvement was ever made.i”
“This company is driving themselves out of business. The pods used to be good. Now they are brown and very nasty. Bought 4- 4 packs and they were all extremely dark. They stop working half way through from being so thick it seems. I'm surprised the government hasn't checked into it. It can't be healthy. I'm going back to the refillable. Can't afford to just give them money for a worthless product. The cost is even higher than actual cigarettes now. Have gone back to smoking until I can get others from a respectful company. This one is a scam.”
