“My bad experience is not with the product but with RJ Reynolds who owns the company. THE absolute most horrible web experience ever! They should not even have a web page it’s so ineffective and forbid you have to call customer service. Before they will answer any question they first must ask 12 questions of you for ID purposes EVERY single time you call. And then their shipping department is as worthless as tits on a bull! Do yourself a favor and just quit! Put these people out of our misery.”
“I stopped using Fuse Pods because every other pod in Golden Tobacco packs I've bought within the past few months have been dark brown. This has been right away when purchasing from the store and upon opening the pack for the first time. I don't care if the company has said they are still okay to smoke, I don't trust them anymore. And most of the time these faulty dark brown pods taste weird. Waste of money! Especially if you don't have the time to return them back to the company itself, as most stores won't take back open tobacco products.”
“Use to be the best vape cartridge ever but since they started the four packs and selling more products I feel they are rushing production . The last 9 or 10 four packs have had 2 to 3 pods either spitting liquid out or even leaked out in the package . The stores never return them once box is open so I've lost about 90 dollars in faulty pods the passed fee months. Been dealing with it because they did at one time taste the best and were great quality but now I'm going to start looking for another to use .”
“I love the Vuse Vibe. HOWEVER their web page is THE most unfriendly, poorly integrated and incompetent, for self serve as I’ve ever seen. Constantly having to call customer support for customer service and they shouldn’t even have a web page as poorly as it functions. Shame on your webmaster and shame on RJ Reynolds for not making a more user friendly web experience, it’s not like you can’t afford to. And the bottom line is they don’t care because they got you by the balls! Grrrrrrrrr”
“There was a flash sale of 50% off. Ordered it and realized I got charged full price. Call and the lady I got told me to call back on a weekday. Called back and they said that NJ doesn’t get discounts. So instead of getting 50% off I paid more for shipping cost. They didn’t offer me coupons or anything to try and make me whole at least. I will be switching products now just cause I am sour about how they handled the situation.”
“I will never do business again with Vuse. I paid two day priority shipping and six days later I had to pick the order up from UPS. they did not refund my 13.00. They also charge a 45.00 tax. Double the price of other merchants”
