“I usually have trouble finding a wetsuit that I actually like, both technically and aesthetically and I’m very happy of having found this brand. Great discovery. Also great customer service.”
“Very nice and friendly website and good descriptions about the sizes. Also very fast delivery!! I absolutely love WALLIEN and I will only buy my wetsuits here from now on!!”
“It took a long time to arrive too and miraculously arrived 24hrs after I complained. I shouldn’t have to email twice to get through your complaints firewall either. The ‘you look like you’re looking for your item, have you tried tracking it?’ Was very patronising,”
Hi Ros, thank you for your feedback. We use some automation rules to handle the request of our customers so that we can make it more efficient. We are a small team so try to get as much done as possible with what we have. We will look into making sure if does not come across as patronizing. That's the last thing we would live to convey towards our customers. Again, thanks for the feedback.
“I still didn´t get the wetsuit, but you´re doing everything for me to get it.
Thank you for your kindness and client-oriented work.
Filipa Felgueiras”
“I just bought the Springsuit and don’t know much about other Wallien products but I’m very satisfied with it. I think Wallien is a very satisfying brand with elegant products.”
“I love my 3/2 wetsuit and bought also the swimsuits. It fits perfectly and I love the colour!
The 3/2 is very warm and I can move well in it! Next one will be a WALLIEN as well… ❤️”
“I recently bought a Wallien Aquamarine Nikki van Dijk Springsuit with the boyleg to use for kayaking. The process of ordering and delivery was done well. The packaging protected the suit and was environmentally sound. I appreciate the values behind the company and the focus on women. I'll be ordering more I'm sure.”
